Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Timeline
Generic

MANMOHAN SINGH

Gurgaon

Summary

Proven expertise in customer support at EXL & Teleperformance, leading a high-performing team with strong coordination and problem-solving skills. Enhanced customer experience by over 30% through effective collaboration with cross-functional teams. Committed to continuous learning and innovation, transforming customer care operations into efficient, results-driven units.

Overview

6
6
years of professional experience

Work History

Senior Executive Officer

EXL
Gurgaon
04.2025 - Current
  • Led team to deliver outstanding customer experience through email and live chat support
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement

Senior Customer Care Executive

Teleperformance
Gurugram
06.2022 - Current
  • Liaised with cross-functional teams to build support processes
  • Led team to deliver outstanding customer experience through email and live chat support
  • Developed existing team into high productivity, results-oriented unit through creative initiatives
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement

Customer Care Executive

Radical Minds Tech Pvt. Ltd
10.2021 - 05.2022
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Developed, implemented and maintained policies and procedures to drive customer care functions.

Booking Agent

Inguz Global Tours
02.2020 - 07.2021
  • Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries
  • Planned routes, itineraries, and accommodation details, and computed fares and fees

Education

B.E - Manufacturing

GTU
Ahmadabad
06.2018

HSC -

RBSE
Bayana
05.2013

SSC -

RBSE
Bayana
06.2011

Skills

  • GDS(Galileo/Sabre/Amadeus)
  • Dedication towards work
  • Positive attitude towards learning new things
  • Group handling & Coordination
  • Floor supervision
  • Excellent problem-solving skills
  • Persuasive attitude
  • Led team to deliver outstanding customer experience
  • Maintained frequent interaction with senior management

Personal Information

  • Father's Name: Bharat Singh Dhakad
  • Date of Birth: 12/15/96
  • Nationality: Indian
  • Marital Status: Single

Languages

English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Accomplishments

1st Place in Rocket Propulsion at INGENIUM 2017

Timeline

Senior Executive Officer

EXL
04.2025 - Current

Senior Customer Care Executive

Teleperformance
06.2022 - Current

Customer Care Executive

Radical Minds Tech Pvt. Ltd
10.2021 - 05.2022

Booking Agent

Inguz Global Tours
02.2020 - 07.2021

B.E - Manufacturing

GTU

HSC -

RBSE

SSC -

RBSE
MANMOHAN SINGH