Manmohan Singh Bisht

(525 Rooms and 135 Apartments),

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

(401 Rooms and 124 Apartments)

• Processing all payment types, vouchers, paid outs, and charges Balance and drop receipts
• Developed strong communication and organizational skills through working on group.
• Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Handling airlines check in and check out, handling their request and settling their billings as per company contract
• Handling the apartment billing, check-in & checkout, long stayer guest request.

• Information given about the hotel, available rooms, and rates
• Arranged OTA bookings and managed special requests
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Used Opera PMS to check daily record sheets, guest accounts and available vouchers.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.

• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

• Arranged shuttle schedule daily and informed to the guests
• Meet and Greet service from guest’s arrival to departure
• Assisting in the check in process, Helping in luggage's Move to Store
• Handling cash flow by managing proper transaction record and counting.
• Welcomed guests on arrival, displaying a professional and friendly approach.