Manmohan Singh Bisht
Delhi
Summary
Front Office Team Leader with extensive experience in hospitality operations, managing guest services, and leading front desk teams. Proven ability to optimize front office procedures, deliver excellent customer service, and train teams to meet service quality standards. Skilled in using Opera PMS and managing complex billing, reservations and guest relations.
Overview
4
4
years of professional experience
Work History
Team Leader
Grand Hyatt
Mumbai
12.2023 - Current
- Led front office operations for a 525-room hotel and 135 apartments, overseeing guest check-ins/outs, billing, and special requests.
- Conducted in-depth training and mentoring for front office staff, improving service efficiency and customer satisfaction.
- Fostered a customer-first approach, resolving complex guest issues, and ensuring a smooth and personalized check-in experience.
- Managed team performance by setting clear goals and providing timely feedback, resulting in improved productivity and guest service quality.
- Ensured compliance with hotel policies and standards, conducting regular audits to maintain high-quality front office operations.
- Collaborated with other departments to ensure seamless guest experiences and timely service delivery.
Front Desk Associate
Andaz by Haytt
Delhi
10.2022 - 11.2023
- Led front office operations in a 401-room hotel and 124 apartments, managing guest check-ins, check-outs, billing, and special requests for long-stay and airline clients.
- Processed all payment types, including vouchers and paid-outs, ensuring accuracy and compliance with financial procedures.
- Verified guest identities, payments, and room assignments efficiently using Opera PMS, enhancing check-in/out speed and accuracy.
- Collaborated closely with airline clients to manage seamless check-ins, billing, and special guest requests, adhering to contractual obligations.
- Delivered superior service to long-stay guests, addressing personalized requests and ensuring satisfaction throughout extended stays.
Reservation Associate
Trident Hotel
Hyderabad
01.2022 - 09.2022
- Handled OTA (Online Travel Agent) bookings, ensuring seamless processing of online reservations and coordinating with other departments to fulfill guest requests.
- Took phone and email reservations, verifying guest details, and updating the system efficiently for smooth check-in processes.
- Managed daily checks of guest accounts, vouchers, and billing details in Opera PMS, ensuring accuracy in recordkeeping.
- Managed daily groups and coordinated with sales departments for upcoming MICE groups, updating the billing and special requests, and conducting the MICE Pre-Arrival meeting.
Guest Service Officer
Novotel Hotel
Kochi
01.2021 - 12.2021
- Delivered outstanding front desk services, including personalized guest greetings and assistance with check-in/out procedures.
- Collaborated with the front office team to address guest needs and ensure smooth room allocation, luggage assistance, and issue resolutions.
- Used Opera PMS to input daily occupancy, room rates, and revenue. Maintaining accurate records and supporting the accounting team.
- Responded to guest inquiries and complaints promptly, resolving issues to increase guest satisfaction and improve service scores.
Education
Bachelor of Science - Hotel Management
State Institute of Hotel Management
Rohtak, Haryana, India12-2019
High School Diploma -
Kendriya Vidalaya
Delhi, India06-2016
Skills
- Documentation And Reporting
- Shift Scheduling
- Reservation management
- Opera PMS Handling
- Team Supervision
- Complaint resolution
- Customer Service Excellence
- Front Desk Operation
- Teamwork and Collaboration
Accomplishments
- HYSAT champion ( March 2024 and September 2024)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Team Leader
Grand Hyatt
12.2023 - Current
Front Desk Associate
Andaz by Haytt
10.2022 - 11.2023
Reservation Associate
Trident Hotel
01.2022 - 09.2022
Guest Service Officer
Novotel Hotel
01.2021 - 12.2021
Bachelor of Science - Hotel Management
State Institute of Hotel Management
High School Diploma -
Kendriya Vidalaya
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