Manmohit Verma
Branch Head
Mumbai,Maharashtra
Summary
A versatile professional with excellent negotiation, sales & team management skill and a successful Banker with last 16 plus yrs of Banking & Finance experience. Key focus area Business development, Successful track record of scaling up multiple lines of Business-like Trade, CASA, Assets, Wealth Management Business to exceed result consistently, Built Business in Retail trade through Non-Individual & NRI Banking.
Overview
18
18
years of professional experience
6008
6008
years of post-secondary education
Work History
Branch Manager – DVP
Kotak Mahindra Bank Ltd.
04.2024 - Current
- Ability to lead, motivate, and develop a team to achieve goals, including experience in performance management, coaching, and conflict resolution.
- Skills in budgeting, financial analysis, and reporting, along with experience in managing branch profitability and cost control.
- Ability to drive sales, meet targets, and implement effective marketing strategies.
- Building and maintaining customer relationships, managing customer satisfaction, and addressing customer service issues.
- Streamlining branch operations, improving processes, and ensuring compliance with regulations.
- Ability to identify and resolve issues, make sound decisions, and implement solutions effectively.
- Developing and implementing strategies to improve branch performance and achieve organizational goals.
- Experience in adhering to banking regulations and compliance standards.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Insignia Relationship Manager – DVP
Kotak Mahindra Bank Ltd.
Mumbai
02.2019 - 03.2024
- Responsible for maximizing the revenue & Cross sell the Wealth Products & Liability & Assets products.
- Managing Top High Net worth Clients who has based out across Mumbai.
- Responsible for developing profitable and quality business to ensure profit targets.
- Acquisition of new customers for liability, Investments & Asset products particularly in Trade and Forex, Consumer & Commercial Assets.
- Ensure disciplined adherence to set sales and relationship management processes and standards.
- Operate within risk and compliance requirements framework as per guidelines of RBI, SEBI & IRDA.
- Cross selling to acquire larger share of business being managed by other banks.
- The periodic review management of all clients ensuring no audit breach.
- Generating revenue via referring asset leads/treasure leads to various sources & internal team and ensuring overall productivity.
- After sales service and managing day to day transactions for smooth functioning of business.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
Imperia Relationship Manager - Senior Manager
HDFC Bank Ltd.
Mumbai
09.2016 - 02.2019
- Ensuring the highest levels of service to the High-Net-Worth customers.
- Cross selling Investments & Business Bakning Products
- Providing Financial planning & Investment Advise.
- Sales targets spread across Liabilities, Retail Assets, Wealth Products, trade & forex, Credit Cards etc.
- One point contact for all requirements of HNW customers in the Branch.
- Acquisition & Servicing of HNW customers’ requirements.
- Team Player - Working as a team and helping the team achieve the team target as well.
- Cross selling of all available products and enhancing relationship with clients and generating revenue.
- Handling sales team and driving or monthly and quarterly numbers.
- Managing Relationship of HNI clients to focus on Trade and foreign exchange transactions/Investments and Assets products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Relationship Manager – Priority Business Banking
KOTAK MAHINDRA BANK LTD
Mumbai
06.2013 - 09.2016
- Generating Fee income within the portfolio and focus on Trade forex, Assets, MF and LI/GI & PMS.
- Managing HNW Clients and do cross selling Investments and Financials products.
- Analyze financial requirements of clients and match with bank's product offerings.
- Acquire Fresh HNW clients & understand & full fill-up there financial needs, like WC, Investments, Card, TFX, CMS.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Conducted financial due diligence on potential investments and acquisitions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Associate Relationship Manager – Emerging Market Group
IndusInd Bank Ltd
Mumbai
05.2011 - 06.2013
- Acquisition and Servicing of Quality Trade Current Accounts and EXIM clients.
- Increase the Trade and FX income, Cross Sell LI, GI & MF for the Bank.
- Identify cross - sell opportunities for Asset products as Home Loan, LAP and LRD, WC & SME Lending etc.
- Maintaining and compliance policy of the bank by good operation policies & good KYC norms set as per RBI standards.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Sales Manager
Max New York Life Insurance Ltd
Mumbai
11.2008 - 09.2010
- Handling a team of Financial Advisors, involving them recruitment and business generation for Insurance Products.
- A strong team leader and motivator, fostering an atmosphere that encourages highly talented professionals to balance high level skill with maximum productivity.
- Provide financial solutions to Individuals and cross sell Insurance products.
- Solving Problems of customers and team members, give him direction.
- Recruiting Quality Advisors on regularly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Assistant Manager
Kotak Mahindra Bank
Mumbai
06.2007 - 10.2008
- Acquiring new customers for bank and maintaining relationship with the customer.
- Cross selling Liability, Investments & assets products.
- Market Segmentation & applying strategies to achieve our business goals.
- Leading the efforts in planning and accomplishing promotional activities for growth of Current Accounts and General Insurance and for gathering of data through various sales channel.
- Build and strengthen relationships with key accounts & achieve repeat/ referral business by providing them with complete support.
- Generated repeat business through exceptional customer service.
Education
B.com - Commerce
Chatrapati Sahu Maharaj - Kanpur University
U P05.2005
HSC - Commerce
Allahabad U P Board
U P05.2002
SSC - Science
Allahabad U P Board
U P03.2000
Skills
Portfolio management expertise
Branch operational leadership
Service excellence
Stakeholder engagement
Proficient in financial services
Strategic business planning
Regulatory adherence
Mentoring experience
Staff skill enhancement
Effective multi-tasking
Business planning
Accomplishments
- Certificates and trophies for excellent performance
- Awards in sports activities in cricket and chess
- Highest TFX revenue & Assets Disbursements achiever in KMBL FY 14 & FY 20
- Trophies for TFX business and KLI & Assets business in HDFC Bank Ltd
- Consistent Contest Winner in 'Best Rated Employee in FY 2017 - 2018' - HDFC Bank Ltd
- Top Pan India Best in Assets Business 'FY 21 & FY 22 & FY 23' KMBL
- Pan India top position in Business Assets
Positions Of Responsibility
- Head In charge of Sports Activity at college
- Class Representative during HSC and B.com
- Class coordinator for Sports Activity
Personal Information
- Age: 39
- Gender: Male
Timeline
Branch Manager – DVP
Kotak Mahindra Bank Ltd.
04.2024 - Current
Insignia Relationship Manager – DVP
Kotak Mahindra Bank Ltd.
02.2019 - 03.2024
Imperia Relationship Manager - Senior Manager
HDFC Bank Ltd.
09.2016 - 02.2019
Relationship Manager – Priority Business Banking
KOTAK MAHINDRA BANK LTD
06.2013 - 09.2016
Associate Relationship Manager – Emerging Market Group
IndusInd Bank Ltd
05.2011 - 06.2013
Sales Manager
Max New York Life Insurance Ltd
11.2008 - 09.2010
Assistant Manager
Kotak Mahindra Bank
06.2007 - 10.2008
B.com - Commerce
Chatrapati Sahu Maharaj - Kanpur University
HSC - Commerce
Allahabad U P Board
SSC - Science
Allahabad U P Board
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