Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Mannat Cheema

BC

Summary

Passionate Product Manager with over 7 years of experience with proven success in the SaaS industry as well as in Payment Processing software.

Experienced in spearheading initiatives that boosted revenue, expanded user base, reduced churn, all while keeping the customer at the heart of every decision. My strength lies in my dedication to turning complex problems into simple elegant solutions by leveraging data-driven insights while empathetically understanding customer needs holistically, ensuring solutions resonate with users on a personal level so they feel empowered and supported by our product.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head of Production

East Sunshine Production
06.2023 - 03.2024
    • Oversaw all aspects of production for a movie and several music projects, from pre-production planning to post-production delivery, within budget, and to the highest quality standards.
    • Led a team of producers, directors, production coordinators, and technical staff, to successfully deliver a Bollywood movie which was released in theatres all over the world in October 2023.
    • Developed and managed production budgets, schedules, and resource allocation through the end-to-end process from project initiation to product marketing and finally to the release of all music projects.

Product Manager

Later
02.2022 - 05.2023
  • Led the largest cross-functional agile product team at Later including Front End, Back End, QA, Design, UX and Content & Research focused on creating automated content distribution systems through integrations with popular social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and others.
  • Increased total number of scheduled posts per account by 30% by establishing API connections to integrate the Later application with TikTok and IG Reels, additionally increased efficiency of users by developing tools to automatically disseminate a single post on Later calendar to multiple social media platforms with a single click
  • Successfully led the localization effort to translate the application into 4 new languages to increase user adoption globally, implemented a scalable strategy that enabled seamless integration of new languages into the application framework, reducing time-to-market by 60%

Product Manager

iATS Payments
01.2020 - 02.2022
  • Managed iATS products, Brickwork & Aura online forms, with the goal of helping 2000+ nonprofits to achieve their organization's missions easily by reducing the amount of time and money they spend collecting & processing transactions
  • Conducted monthly customer surveys, 20-30 phone interviews, collected feedback from consultants and other stakeholders, used found insights to write detailed user stories for the development team
  • Created quarterly product roadmap and prioritized features using the feasibility, viability and desirability model and worked closely with the development, customer support, sales, and marketing team to launch new features.

Product Manager

Spocket
01.2017 - 06.2019
  • Reduced new supplier onboarding time from 7 to 1 day by implementing new product features based on customer feedback collected using surveys and face-to-face interviews
  • Participated in creating quarterly roadmaps with stakeholders and prioritized new product features by using effort/impact scoring
  • Collaborated with C-level team to raise $1.5M in 3 months at TechStars Seattle Accelerator Program & expanded team from 4 to 17 people
  • Grew monthly GMV by 300% by implementing a customer onboarding feature that was personalized to each customer and nurtured them to subscribe to Spocket's paid plans.

Education

Bachelor of Commerce - Marketing/Transportation & Logistics

Sauder School of Business, University of British Columbia
Vancouver, BC
05.2017

Skills

  • Gaining Customer Insights
  • Conducting Research and trend analysis
  • Detailed User Stories
  • Strategic Planning
  • Data Analysis
  • Competitive Analysis
  • Agile Methodologies
  • Product Marketing & Launch
  • Cross-functional leadership
  • My PM Toolkit: Salesforce, Hubspot, Intercom, ProductBoard, G-suite, Asana, Jira, Confluence, Typeform, Survey Monkey, Fullstory

Certification

  • Mastering Design Thinking, Massachusetts Institute of Technology, 12/2020, No Expiration
  • Pursuing Real Estate Trading Services License of BC

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Head of Production

East Sunshine Production
06.2023 - 03.2024

Product Manager

Later
02.2022 - 05.2023

Product Manager

iATS Payments
01.2020 - 02.2022

Product Manager

Spocket
01.2017 - 06.2019

Bachelor of Commerce - Marketing/Transportation & Logistics

Sauder School of Business, University of British Columbia

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Mannat Cheema