Mannat Dutta
Bangalore
Summary
Hospitality professional with over 4 years of experience, specialising in guest experience and customer satisfaction. Proven ability to enhance service quality and foster positive relationships with guests. Strong knowledge of hospitality operations and commitment to delivering exceptional service. Recognised for effective communication and soft skills that drive guest loyalty.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant Front Desk Manager
Conrad Bengaluru - Hilton
Bengaluru
2026.02 - Current
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
- Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
Management Trainee
Hilton Worldwide
Bangalore, Delhi
2024.08 - 2026.01
- Drove management trainee progression at Hilton through structured on-the-job rotations.
- Handled guest service enquiries and supported resolution of service issues daily.
- Practised problem solving and built practical management skills during trainee placement.
Guest Service Agent
Conrad Pune
Pune
2022.08 - 2024.07
- Served as Guest Service Agent in Guest Relations since August 2022, ensuring guest satisfaction and addressing inquiries promptly.
- Contributed to guest experience at Conrad Pune, a luxury hotel known for its excellent service and facilities.
Industrial Trainee
The Leela Palace
Gurgaon
2021.03 - 2021.05
- Supported kitchen and housekeeping operations to maintain high standards of service.
Education
Bachelor - Hospitality and Hotel Management
Institute of Hotel Management
Chennai2022-01
Senior Secondary - class 12th
G D Goenka Public School
Lucknow2019-01
Skills
- Guest relations management
- Customer service
- Operational oversight
- Staff training
- Team Building
- Conflict resolution
- Service-Oriented attitude
- Problem solving
- Guest relations
Accomplishments
- Lead 2.1 with Harvard University by Hilton
- Lead 1.1 with Harvard University by Hilton
- Star Guest champion for Oct 2022
- Front of the house for June 2023
Languages
English
Hindi
Timeline
Assistant Front Desk Manager
Conrad Bengaluru - Hilton
2026.02 - Current
Management Trainee
Hilton Worldwide
2024.08 - 2026.01
Guest Service Agent
Conrad Pune
2022.08 - 2024.07
Industrial Trainee
The Leela Palace
2021.03 - 2021.05
Bachelor - Hospitality and Hotel Management
Institute of Hotel Management
Senior Secondary - class 12th
G D Goenka Public School