Summary
Overview
Work History
Education
Skills
Timeline
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Manne Harish

Senior Technical Support Associate
Hyderabad

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Technical Support Associate Voice

Tech Mahindra Pvt Ltd
Hyderabad
10.2022 - Current
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to fiber technical support needs.

Admin Manager/Senior Sales Associate

Abroad Gateways Pvt Ltd
Hyderabad
01.2019 - 10.2022
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Generated new business with marketing initiatives and strategic plans.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit..

Business Development Manager

Divine Corporate Services.
Hyderabad
01.2015 - 12.2018
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Generated new business with marketing initiatives and strategic plans.

Education

S S C - SSC

Kendriya Vidyalaya AFA Dundigal
Hyderabad
03.2009 - 03.2010

B.com - Accounting And Business Management

Sikkim Professional University
Sikkim
03.2021 - 10.2023

Intermediate - Commerce

Kendriya Vidyalaya AFA Dundigal
Hyderabad
03.2010 - 03.2012

Skills

Technical Support

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Timeline

Senior Technical Support Associate Voice

Tech Mahindra Pvt Ltd
10.2022 - Current

B.com - Accounting And Business Management

Sikkim Professional University
03.2021 - 10.2023

Admin Manager/Senior Sales Associate

Abroad Gateways Pvt Ltd
01.2019 - 10.2022

Business Development Manager

Divine Corporate Services.
01.2015 - 12.2018

Intermediate - Commerce

Kendriya Vidyalaya AFA Dundigal
03.2010 - 03.2012

S S C - SSC

Kendriya Vidyalaya AFA Dundigal
03.2009 - 03.2010
Manne HarishSenior Technical Support Associate