Summary
Overview
Work History
Education
Skills
Tools
Certification
Accomplishments
Projects
Languages
Timeline
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Manne Tejas

Manne Tejas

Bengaluru

Summary

Skilled Junior Software Engineer from Wissen Infotech, adept in AWS and IT support, enhanced IT efficiency by developing solutions and creating knowledge bases. Leveraged expertise in Active Directory and problem-solving to exceed SLA expectations. Proven track record in improving support processes and technical troubleshooting,Adept at delivering exceptional customer service collaborating with IT teams and implementing solutions to enhance system efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Software Engineer

Wissen infotech
Bangalore
03.2023 - Current
  • Provide first- and second-level technical support for end users, resolving software and network-related issues.
  • ServiceNow tool to track, prioritize, and resolve incidents and requests in accordance with SLAs.
  • Document solutions and create knowledge base articles to enhance IT support efficiency.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Initiate bridge calls, handling global clients, primarily from the USA and UK locations, coordinating with multiple teams to get issues resolved within the SLA in time.
  • Worked in an active directory creation of users account , password issues , lock and unlock users account.
  • Effectively managed the direction of the alerts and incidents tracking process using ServiceNow.
  • Worked on preparing documentation, generating reports with advanced Excel pivot tables, and sharing and saving clients' files.
  • Implementing security measures to protect systems from vulnerabilities and attacks.

Education

Computer science engineering -

Nagarjuna College of Engineering And Technology
Bengaluru
07.2022

Higher secondary -

MES Kishore Kendrs Public School (ICSE)
Bengaluru
05.2016

Skills

  • AWS
  • Salesforce
  • C
  • Java
  • SQL
  • ITIL
  • Office 365 & cloud applications
  • Active Directory & user management
  • IT support & troubleshooting
  • Network & connectivity issues
  • Hardware & software installation
  • Excellent verbal & written communication in english

Tools

  • Service now
  • Zscaler client connect
  • Sophos endpoint
  • Safenet multifactor authenticator
  • Global protect vpn
  • Adobe admin
  • Trellix

Certification

  • program on Cloud Technology, supported by Amazon Web Services (AWS)
  • ITIL foundation certification
  • Google IT support professional certificate
  • Salesforce certification

Accomplishments

  • State Level Badminton Player
  • Under 19 Cricket Zonal Player

Projects

  • Hate speech detection on twitter - using twitter dataset we perform experiments considering ngrams as features and passing their term frequency inverse document frequency values to multiple machine learning models
  • Service now, Microsoft aure portal, Microsoft intune allspring global investment is a carveout from wells fargo asset management in complete greenfield setup and ongoing projects to stabilie their infrastructure setup. we have directory and cloud services, End user compute and deskside support ,messaging,branch network ops .

Languages

  • English
  • Hindi
  • Telugu
  • Kannada

Timeline

Junior Software Engineer

Wissen infotech
03.2023 - Current

Computer science engineering -

Nagarjuna College of Engineering And Technology

Higher secondary -

MES Kishore Kendrs Public School (ICSE)

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Manne Tejas