Manneet Flora
Ludhiana
Summary
Dynamic and results-driven Customer Support Executive with extensive experience in delivering exceptional service and solutions. Eager to leverage my skills to enhance customer satisfaction, and drive team success. Passionate about fostering positive relationships and resolving challenges efficiently. Excited to join a forward-thinking team where I can contribute my expertise and grow professionally, while ensuring clients receive the highest level of support. Detail-oriented professional with over 3 years of experience in customer support. Skilled in CRM, Zoho, Jira, LMS, Smart Assist, Shopify, Uniware, ClikPost, Freshdesk, etc.
Overview
15
15
years of professional experience
Work History
Customer support Executive
Zouk
Ludhiana WFH
11.2025 - Current
- Delivered exceptional customer support through various communication channels.
- Resolved customer inquiries efficiently and effectively to ensure satisfaction.
- Processed orders and handled returns accurately in the system.
- Maintained product knowledge to assist customers with their needs confidently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Customer support Executive
TP
Ludhiana
07.2025 - 11.2025
- Managed high-volume inquiries, maintaining composure under pressure
- Handled L1 and L2 process- Flipkart (chat, email and voice) social media.
- Utilized CRM tools to track and analyze customer interactions
- Resolved inquiries swiftly, reducing response time by 40%
- Delivered exceptional customer service, boosting satisfaction by 30%
Senior Consultant
SiUK
Ludhiana
01.2024 - 11.2024
- Delivered exceptional customer service, boosting satisfaction by 30%
- Resolved inquiries swiftly, reducing response time by 40%
- Upsold products effectively, increasing revenue by 25%
- Trained new team members, enhancing overall team performance
- Utilized CRM tools to track and analyze customer interactions
Senior counselor
GeeBee education
Ludhiana
09.2022 - 09.2023
- Trained new team members, enhancing overall team performance
- Utilized CRM tools to track and analyze customer interactions
- Implemented feedback loops, improving service quality continuously
- Achieved a 95% customer retention rate through proactive support
- Managed high-volume inquiries, maintaining composure under pressure
- Developed FAQs, reducing repetitive inquiries by 50%
- Resolved inquiries swiftly, reducing response time by 40%
- Upsold products effectively, increasing revenue by 25%
Senior Counselor
Canam Consultants
Ludhiana
12.2019 - 08.2022
- Delivered exceptional customer service, boosting satisfaction by 30%
- Resolved inquiries swiftly, reducing response time by 40%
- Upsold products effectively, increasing revenue by 25%
- Trained new team members, enhancing overall team performance
- Utilized CRM tools to track and analyze customer interactions
- Implemented feedback loops, improving service quality continuously
- Achieved a 95% customer retention rate through proactive support
- Collaborated with sales teams to identify upsell opportunities
- Managed high-volume inquiries, maintaining composure under pressure
Customer Support Executive
Vodafone
Mohali
05.2011 - 12.2015
Education
PGDBM -
Welingkar Institute
Mumbai01.2026
MA - Sociology
IGNOU
Delhi01.2017
Skills
- Customer Experience
- Client relationship
- Quality Assurance
- Delivery Assurance
- Chat
- Voice process
- Customer service
- Communication skills
- Order processing
- Active listening
- Problem resolution
- CRM software
- Quick typing
- Language fluency
- Customer relationship management (CRM)
Hobbies and Interests
Reading
References
Reference available upon request
Languages
- English
- Hindi
- Punjabi
Languages
English
Advanced (C1)
C1
Punjabi
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Customer support Executive
Zouk
11.2025 - Current
Customer support Executive
TP
07.2025 - 11.2025
Senior Consultant
SiUK
01.2024 - 11.2024
Senior counselor
GeeBee education
09.2022 - 09.2023
Senior Counselor
Canam Consultants
12.2019 - 08.2022
Customer Support Executive
Vodafone
05.2011 - 12.2015
PGDBM -
Welingkar Institute
MA - Sociology
IGNOU