Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
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Mannoji Rao

Bengaluru

Summary

Experienced professional with a strong background in technology-related roles. Proficient in IT operations, system administration, production release and support, and Incident handling . Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer

Wipro
Bengaluru
03.2023 - Current
  • Installed and configured Active Directory, DNS, DHCP, ADFS, AAD, SAML, OAUTH, OID, GPO, WSUS, FTP, and print and file services.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Ensured compliance with company policies regarding security access controls for Office 365 applications.
  • Maintained, monitored and troubleshot Windows Server systems to ensure optimal performance.
  • Installed security patches for Windows Client & Server, Mac, Ubuntu operating systems and applications as needed.
  • Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
  • Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
  • Coordinated with other IT teams to resolve cross-functional issues quickly.
  • Configured, monitored and maintained email applications and virus protection software.
  • Managed virtual machines using Microsoft Hyper-V and Proxmox.
  • Managed user accounts in Active Directory and Azure AD Connector.
  • Analyzed data from multiple sources such as logs, databases, application performance monitors, in order to identify potential service impacting events.
  • Monitoring production, applications, and infrastructure services using Nagios, Splunk, PagerDuty, and PRTG.
  • Maintained detailed documentation on all incidents including root cause analysis findings.
  • Worked closely with other teams to resolve cross functional issues.
  • Worked on production release and monitor
  • Performed regression testing after each major release to confirm that existing functionality has not been affected by new changes.
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

System Administrator

Deem-Travelport
Bengaluru
08.2018 - 03.2023
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Configured and installed hardware and software solutions to meet organizational needs.
  • Deployed new servers with Windows Server OS and configured them according to organization's standards.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Configured Group Policy Objects to enforce organizational policies in the domain environment.
  • Resolved issues related to authentication failures due to expired passwords or locked accounts.
  • Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.

Help Desk Specialist

Eurofins IT Solution (Blueberry IT)
Bengaluru
12.2016 - 07.2018
  • Resolved customer issues by troubleshooting hardware, software, and network-related problems.
  • Maintained inventory of all equipment used within the organization.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Configured computers, laptops, printers, and other peripherals for users.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

L2 Desktop Support Engineer

Accenture (Magna Infotech)
Bengaluru
04.2016 - 12.2016
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Installed and configured computer hardware, operating systems, applications and networks.
  • Monitored system performance metrics to ensure proper functioning of the IT infrastructure.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

Desktop Support Engineer

Wipro Infotech (Skypro Tech)
Bengaluru
10.2014 - 02.2016
  • Referred major hardware, software problems or defective products to vendors or technicians for service.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
  • Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
  • Documented and updated technical procedures, user guides, and policies for desktop support.
  • Resolved printer problems remotely or onsite as needed by users.
  • Installed and configured computer systems, printers, and other peripherals.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Troubleshot network connectivity issues for both wired and wireless connections.

Education

Bachelor of Science - Computer Science And Engineering

Anna University
Chennai
04-2014

Skills

  • Windows Server administration
  • Active Directory management, DNS, DHCP, GPO
  • System performance monitoring
  • Security patch management
  • Ticketing system management
  • Production support
  • Application support
  • Virtualization technologies
  • Incident management
  • ITIL framework
  • IT asset management
  • Release management
  • Root cause analysis
  • Microsoft Entra administration
  • Vendor management
  • Nagios
  • Splunk
  • Cloud computing

Accomplishments

  • Achieved star performer award for completing a new data center setup
  • Worked on Windows server migration
  • Achieved best performer award by effectively helping the users during COVID
  • Achieved certification of excellence award for handling CORPIT and NOC

Certification

  • Pursuing multi cloud (AWS, Azure, GCP) with DevOps in EdYoda

Timeline

Senior Systems Engineer

Wipro
03.2023 - Current

System Administrator

Deem-Travelport
08.2018 - 03.2023

Help Desk Specialist

Eurofins IT Solution (Blueberry IT)
12.2016 - 07.2018

L2 Desktop Support Engineer

Accenture (Magna Infotech)
04.2016 - 12.2016

Desktop Support Engineer

Wipro Infotech (Skypro Tech)
10.2014 - 02.2016

Bachelor of Science - Computer Science And Engineering

Anna University

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Mannoji Rao