Summary
Overview
Work History
Education
Skills
Workshops
Timeline
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Mannrosy Singh

Summary

Committed to advancing workforce development and strategic enablement within the US healthcare sector through client partnership and learning enablement

Overview

20
20
years of professional experience

Work History

Manager

Rooftop Digital
06.2023 - Current
  • Led strategy and execution for internal teams and US based healthcare, wellness, and mortgage clients.
  • Developed training materials to enhance team proficiency in new software tools.
  • Designed and delivered onboarding, compliance, and skills-based programs for corporate and client-facing roles.
  • Deployed and managed digital learning ecosystems to scale training delivery and maintain audit-readiness.
  • Collaborated with stakeholders to create performance-based learning paths aligned with business objectives.
  • Facilitated engaging live and virtual training sessions across Zoom, MS Teams, and Slack
  • Measured and optimized learning outcomes through completion metrics and feedback loops.
  • Served as liaison between client success, content, and HR teams to ensure training ROI.

Client Manager

Team Computers Pvt Ltd
06.2018 - 08.2021
  • Directed operations of Capability Centre for Team Computers in Delhi and Bangalore.
  • Oversaw management of key accounts in cloud, data analytics, DaaS, and integrated services.
  • Managed strategic client relationships to leverage growth opportunities within the portfolio.
  • Developed tailored solutions based on analysis of client needs and current trends.
  • Established strong ties with CIOs, CTOs, stakeholders, and procurement teams.
  • Partnered with finance and sales teams for effective contract execution and renewals.
  • Coordinated deliverables with cross-functional teams to meet project timelines.

Corporate Manager

Wave Infratech Pvt Ltd
10.2012 - 05.2016
  • Appointed as International Training Consultant for N5R, a Canada-based real estate marketing and sales organization, to enhance operational standards and client engagement strategies.
  • Led the Senior Management Business Communication Portfolio, including executive coaching, cross-cultural communication workshops, and leadership presentation programs for sales professionals up to VP levels.
  • Managed vendor relationships and international training partnerships, ensuring alignment with organizational objectives and ROI.
  • Designed and executed organization-wide Sales Excellence Programs to enhance stakeholder engagement, client presentations, and internal collaboration.

Manager

Aon Hewitt Associates
03.2008 - 04.2012
  • Served as primary point of contact for Corporate Customer Services for over 60 clients, including Chrysler, Kimberly Clark, Honeywell, Siemens, Bank of America and Marriott
  • Executed business needs through resource planning and training effectiveness measurement.
  • Conducted corporate communication training for leadership, targeting Delivery managers and above.
  • Pioneered innovative programs, including storytelling workshops, mindfulness sessions, problem-solving labs, and performance bootcamps.
  • Responsible for 500+ customer service personnel in managing complex calls and customer interactions
  • Managed reporting processes, emphasizing monthly calibrations and ongoing mentoring support.
  • Collaborated with external vendors to develop and negotiate training contracts aligned with hiring requirements.
  • Tracked progress against targets and initiated remedial actions where necessary.

Corporate Trainer

Human Factor Training Solutions
08.2005 - 01.2008
  • Conducted corporate communication training for leadership roles, including service and delivery managers..
  • Managed monthly calibrations, certifications, and ongoing mentoring to enhance team performance.
  • Provided coaching and call support to optimize customer interactions.
  • Developed and negotiated training contracts while integrating external vendor requirements.

Education

Journalism (Hons) -

Kalindi College For Women, Delhi University
New Delhi
01-2002

Senior Secondary and Secondary education -

Ramjas School, R.K.Puram
New Delhi
01-1999

Skills

  • Healthcare contact centre expertise
  • Employee benefits administration
  • Multi-client portfolio management
  • Compliance and regulatory knowledge
  • Process optimization strategies
  • Quality assurance and training
  • Performance metrics management
  • Resource planning and capacity management
  • Coaching and development programs
  • Cross-functional leadership
  • Client relationship management

Workshops

  • DISC - SC/IC
  • 7 Habits for Highly Effective People
  • NLP and its Functionality
  • Transformational Leadership
  • Cross Cultural Competencies
  • Power of World Views
  • Building Bridges (Corporate Etiquette)

Timeline

Manager

Rooftop Digital
06.2023 - Current

Client Manager

Team Computers Pvt Ltd
06.2018 - 08.2021

Corporate Manager

Wave Infratech Pvt Ltd
10.2012 - 05.2016

Manager

Aon Hewitt Associates
03.2008 - 04.2012

Corporate Trainer

Human Factor Training Solutions
08.2005 - 01.2008

Journalism (Hons) -

Kalindi College For Women, Delhi University

Senior Secondary and Secondary education -

Ramjas School, R.K.Puram

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Mannrosy Singh