Mano Karan S

• Promoted to Operations Team Lead in January 2020, entrusted with overseeing and streamlining all organizational operations
• Spearheaded data-driven initiatives, leading to enhanced efficiency and informed decision-making
• Developed advanced Excel and Google Sheets skills, becoming a subject matter expert
• Successfully owned the data flow process, acting as a crucial liaison between sales, product, and tech teams
• Initiated data-focused training programs, up skilling team members and enhancing overall data proficiency

Achievements

• Elevated data-driven decision-making by effectively managing and utilizing organizational data
• Led a team of operations, streamlining processes and enhancing overall productivity
• Initiated and implemented data-focused training programs, enhancing team-wide data proficiency
• Achieved high proficiency in Excel and Google Sheets, becoming a recognized subject matter expert
• Acted as a bridge between sales, product, and tech departments, optimizing data flow and communication
• Upcoming Milestone
• Completing 5 years with Clinikk Healthcare in March 2024

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.