Mano S
Bangalore
Summary
Results-Driven Learning & Development Professional
With a decade of experience, I've successfully designed and implemented transformative training programs that drive business results. My expertise spans product, process, technology, customer experience, and sales behavior training. Excel in communication, leadership, and problem-solving to deliver effective training programs that meet organizational needs, including process transitions and training for diverse global workforces. Skilled in instructional design, employee development strategies, and learning management systems. My proficiency in 6 languages ensures effective communication and training delivery across cultures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pre Sales & Training Manager
Denave - Google
Bangalore
04.2023 - Current
- Analyzed market trends, competitor activities and customer feedback to identify new business opportunities.
- Identified key decision makers in target accounts and developed relationships with them.
- Developed and implemented customer-focused strategies to increase pre-sales opportunities.
- Provided training on the use of company products for customers and internal staff members.
- Designed marketing campaigns targeting potential leads and existing clients using various channels such as email, social media.
- Assisted Sales Managers in preparing proposals, contracts, quotes and other sales documents.
Associate Manager
Blackbuck
07.2022 - 03.2023
- Revamping delivering quality learning experiences through adequate preparation, such as up-to-date facilitator material, participant guides, aids, etc.
- Developed a detailed strategy for the training of Blackbuck Toll & Market team members in coordination with stakeholders and the central designing team.
- Managed daily workflow of team members to meet organizational goals.
- Created monthly reports outlining progress on key initiatives.
- Identified opportunities for process improvements and increased efficiency.
- Collaborated with senior management to develop annual operational plans.
- Conducted regular performance reviews with direct reports.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Scheduled meetings with internal stakeholders to review departmental objectives.
- Created presentations summarizing quarterly results for senior leadership teams.
- Evaluated performance of team members and provided consistent coaching to improve skills.
Training Lead
Xiaomi India
11.2016 - 03.2022
- Workforce Migration - Led the team in completing 2 transitions by structuring the Training and Quality process and setting up the market.
- Consistency - Successfully completed 5+ years in an organization with consistency and steady growth over a short period.
- App tester and Camera Development Force - Mi Service+, Mi Smart, Mi Fit, Xiaomi Wear, etc.
- Developed new SOP and Training modules for the GT and LFR.
- Introduced new processes to achieve the NPI and improve customer satisfaction.
- Hiring Agents, Team leads, and Managers for Retail outlets to enhance Sales.
- SOP and Training module to Distributor team.
- Trained and mentored new personnel hired in the Distributor locations to fulfill various roles.
- Established AI Bot with the product team based in India to fix product-related issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than expected audiences each day.
- Assessing, designing, developing, and delivering training solutions at all levels of staff for multiple business functions.
- Worked with partners and distributors to improve overall sales and training quality to maximize the benefits of programs.
- Evaluated and recorded training activities for program effectiveness by demonstrating products and taking the leads to complete the transition process on customer experience.
- Organized events such as webinars and seminars for retail staff members in order to update them on current trends in the industry.
- Identified areas of improvement in existing training methods and procedures.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Monitored employee progress through tracking systems and conducted follow-up meetings with store managers to evaluate effectiveness of trainings.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
Senior Lead
Redbus.In
Bangalore
03.2014 - 07.2016
- Increased overall efficiency and productivity of the team by revamping jobs. Scheduled daily assignments and the C-SAT monitoring framework, and calibrated machinery to meet specific sales requirements and meet desired tolerances.
- Migration process to Singapore and Malaysia.
- Developed new SOP and Training modules for the CS vendor team. Interacting between the vendors and internal finance team for billing and payments. Conducted regular WBR and MBR with the vendor to review the goals, addressing the action plans, and roadblocks. Involved in manpower and volume projections. Introduced new processes to achieve the NPI and improve customer satisfaction.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Analyzed data from various sources to identify trends in customer inquiries and complaints.
- Evaluated existing systems and technologies used by the call center team to ensure they are up-to-date and meeting the needs of customers efficiently.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
Education
Bachelor of Commerce -
DR C.V. RAMAN UNIVERSITY
Bangalore06-2019
PCMC - Computer Science
ST FRANCIS PU COLLEGE
Bangalore 03-2013
Skills
- Team Leadership & Management
- Team Facilitator
- Transition Management
- Training & Development
- Instructional Designing
- Stakeholder Management
- Learning Management System
- Strategic Thinker
- Sales Leadership Development
- Technical Training
- Training Delivery
- Project Management
Languages
- ENGLISH
- TAMIL
- KANNADA
- TELUGU
- HINDI
- MALAYALAM
Accomplishments
- Best Performance (Mi Possible - 2019 Q3 / 2020 Q4 & 2021 Q3)
- Spot awards for achieving the Organizational Drive
- 2 Million Achiever award - 2019- Q3
- Golden Mi bunny Winner – 2018
- Best Performance- 1Team1Vision - 2018
Certification
- Certified - Android Enterprise Associate
Languages
English
First Language
Tamil
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Timeline
Pre Sales & Training Manager
Denave - Google
04.2023 - Current
Associate Manager
Blackbuck
07.2022 - 03.2023
Training Lead
Xiaomi India
11.2016 - 03.2022
Senior Lead
Redbus.In
03.2014 - 07.2016
Bachelor of Commerce -
DR C.V. RAMAN UNIVERSITY
PCMC - Computer Science
ST FRANCIS PU COLLEGE