Manodip Majumder
Kolkata
Summary
Customer service professional specializing in exceptional service delivery and effective communication. Proven track record in enhancing customer satisfaction through timely complaint resolution and strategic upselling. Recognized for high customer satisfaction ratings and rapid resolution times in customer-facing roles. Experienced in utilizing active listening and tactful communication to achieve positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Digitide Solutions Private Ltd
Kolkata
07.2021 - Current
- Ensured compliance with applicable laws and regulations related to customer service.
- Followed up with customers after purchases to ensure satisfaction.
- Maintained accurate records of all customer interactions in CRM system.
- Evaluated team performance metrics against established standards on a regular basis.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Senior Executive
Finnovation Tech Solution Pvt Ltd
Bangalore
08.2019 - 04.2020
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Help customers to get loans and resolved their concern within appropriate timing
Customer Service Representative
Concentrix
Kolkata
01.2019 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Care Executive
Wipro BPS
Kolkata
09.2016 - 10.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
Education
B.Tech - Electrical Engineering
JIS College of Engineering
West Bengal,India08-2016
Associate of Science - Science
S.T.P.S Boys High School
West Bengal, India04-2012
Associate of Science -
S.T.P.S Boys High School
Kolkata04-2010
Skills
- Work ethic and self-motivation
- Flexibility and adaptability
- Leadership skills
- Complaint resolution
- Quick learning and decision-making
- Effective communication
- Team collaboration
- Time management
- Performance enhancement
- Corrective action planning
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Got several certificates while delivering excellent customer support.
- Also won prizes and got appreciations in Office.
Affiliations
- Attached to various Social Services.
- Active participation in various cultural programs and school cricket tournament.
Timeline
Senior Customer Service Representative
Digitide Solutions Private Ltd
07.2021 - Current
Senior Executive
Finnovation Tech Solution Pvt Ltd
08.2019 - 04.2020
Customer Service Representative
Concentrix
01.2019 - 08.2019
Customer Care Executive
Wipro BPS
09.2016 - 10.2018
B.Tech - Electrical Engineering
JIS College of Engineering
Associate of Science - Science
S.T.P.S Boys High School
Associate of Science -
S.T.P.S Boys High School
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