Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Manodip Majumder

Kolkata

Summary

Customer service professional specializing in exceptional service delivery and effective communication. Proven track record in enhancing customer satisfaction through timely complaint resolution and strategic upselling. Recognized for high customer satisfaction ratings and rapid resolution times in customer-facing roles. Experienced in utilizing active listening and tactful communication to achieve positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Digitide Solutions Private Ltd
Kolkata
07.2021 - Current
  • Ensured compliance with applicable laws and regulations related to customer service.
  • Followed up with customers after purchases to ensure satisfaction.
  • Maintained accurate records of all customer interactions in CRM system.
  • Evaluated team performance metrics against established standards on a regular basis.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Senior Executive

Finnovation Tech Solution Pvt Ltd
Bangalore
08.2019 - 04.2020
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Help customers to get loans and resolved their concern within appropriate timing

Customer Service Representative

Concentrix
Kolkata
01.2019 - 08.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Care Executive

Wipro BPS
Kolkata
09.2016 - 10.2018
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.

Education

B.Tech - Electrical Engineering

JIS College of Engineering
West Bengal,India
08-2016

Associate of Science - Science

S.T.P.S Boys High School
West Bengal, India
04-2012

Associate of Science -

S.T.P.S Boys High School
Kolkata
04-2010

Skills

  • Work ethic and self-motivation
  • Flexibility and adaptability
  • Leadership skills
  • Complaint resolution
  • Quick learning and decision-making
  • Effective communication
  • Team collaboration
  • Time management
  • Performance enhancement
  • Corrective action planning

Languages

English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Got several certificates while delivering excellent customer support.
  • Also won prizes and got appreciations in Office.

Affiliations

  • Attached to various Social Services.
  • Active participation in various cultural programs and school cricket tournament.

Timeline

Senior Customer Service Representative

Digitide Solutions Private Ltd
07.2021 - Current

Senior Executive

Finnovation Tech Solution Pvt Ltd
08.2019 - 04.2020

Customer Service Representative

Concentrix
01.2019 - 08.2019

Customer Care Executive

Wipro BPS
09.2016 - 10.2018

B.Tech - Electrical Engineering

JIS College of Engineering

Associate of Science - Science

S.T.P.S Boys High School

Associate of Science -

S.T.P.S Boys High School
Manodip Majumder