MANOGNA KADAVAKUTI

• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Leading team of 13, enhancing accessibility and engagement for clients.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

#Client: SAP Labs

Project: ACM Stable Team Settlements

- Application / Tools: S/4 HANA SAP ACM, SAP TM and SAP Fiori Apps (Ui5), JIRA, SAP BCP, HP Service Now, Zephyr, Sauce Labs emulators, Tosca, Start tool.

- Roles & Responsibilities:

• SAP ACM Functional Testing & Consulting. Daily activities involve Scrum meetings, support incident tracking and prioritizing the tickets received.
• Involved in Backlog requirement discussions and test plan preparation and test scenarios for New CPE Adoption development (2025 system).
• End to end test activities for settlements are owned and handled as part of development project of New CPE(2025 Release).
• Defects reporting in Service now.
• Involved in Functional testing, PIT, Regression, Browser compatibility, Usability, LAT and SAT test support.
• Preparation of status reports on Daily, Weekly basis to development leads & QM.
• Jira tasks are created in every sprint, defining estimations and updating daily efforts in JIRA.

#Client - SAP LABS

Project 1: Cargill Proteins – Livestock procurement(Mar 2021 to Jun 2022)

Project 2: ADM Prepayments & S4Core Prepayments(Jun 2020 to Feb 2021)

- Application / Tools: S/4 HANA SAP ACM, SAP TM and SAP Fiori Apps (Ui5), JIRA, SAP BCP, Zephyr, Sauce Labs emulators.

-Roles & Responsibilities:

• ACM Functional Testing & Consulting,developed scalable applications using agile methodologies for timely project delivery.
• Involved in regular activities like build validation testing, defects retest,smoke testing, functional, regression, browser compatibility, usability, LAT and UAT testing.
• Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
• Involved in sending status reports on Daily, Weekly basis to development leads & QM.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
• Mentored junior developers, fostering professional growth and enhancing team productivity.

#Client: Hindustan Unilever (Jul 2017 to March 2020)

- Application / Tools: Sales & Distribution ECC 6.0, Remedy tool, ServiceNow

- Roles & Responsibilities (SAP SD Consultant - L2 Support)

• Handled incident & problem resolution through root cause analysis; delivered change requests for new business needs.
• Conducted client interactions, business meetings, process analysis, requirements gathering, and functional specifications.
• Performed housekeeping tasks: job & IDOC monitoring, SM58 queue analysis, number range checks, and monthly maintenance validations.
• Collaborated with ABAP team for bug analysis and fixes.
• Acted as escalation point for critical/complex issues ensuring quick resolution.
• Mentored and guided team members, enhancing their technical competence.
• Delivered permanent fixes under LIG initiative, reducing incident volume and improving system stability.

#Client: Thomson Reuters (Nov 2013 to Jul 2017)

Project: Production Support & Implementation

- Application / Tools: Sales & Distribution ECC 6.0, HP SM9, ServiceNow

- Roles & Responsibilities:

• Managed incidents, defects & enhancements; delivered permanent solutions.
• Executed SAP SD customizations, master data setup, and customer documents (invoices, deliveries, packaging slips).
• Supported full testing cycle – unit, integration & UAT.
• Coordinated with L3 team; acted as Functional Lead on key projects (Thomson Reuters).
• Conducted KT sessions, end-user trainings & mentoring.
• Delivered MIS management & reporting using advanced Excel; ensured SLA compliance.