Manogna Rajan

• Receiving inbound phone calls from customers and service their needs effectively and efficiently
• Understanding and analyzing customer needs
• Listening actively and establishing rapport with our customers. Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Help customers manage their bank accounts and finances. Advise clients on financial services and resolve issues.
• Liaising with various departments to get the right outcome for the client. Handling complaints, frauds, logging disputes etc and providing Fpoc solutions.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

ACHIEVEMENTS-

• 3months into my job, I was recognized for World class customer service by my AVP & VP. Others include- appreciations emails from the Call monitoring team and trainers.
• Received 40 recognitions for excellence in business goals, customer service, precision in controls from TM/ AVP/VP.
• Consistently given the opportunity to Floor Walk and be the SME for new batches in training to deliver sessions.
• Chosen in the top 10 of the 70applicants for Champions club which is a special opportunity to train directly under an AVP / VP and mentored personally for future leadership roles.
• Cross trained in International global payments as an upskill opportunity among the 50 bankers chosen specifically for this opportunity.

• Company Overview: Stock market advisory firm
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Coordinate with hiring managers to identify staffing needs.
• Source potential candidates through online channels (e.g., social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
• Design job descriptions and interview questions that reflect each position’s requirements.
• Stock market advisory firm

• Company Overview: Previously Under Nikhil enterprises
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Growing business through the development of new leads and new contacts.
• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Developing and executing sales and marketing strategies to grow business.
• Maintaining and updating sales, marketing and business development documentation.
• Assisting with marketing and promotional projects.
• Collaborating with management on sales goals.
• Support the team with other responsibilities as required.

• Handling complete Recruitment Life Cycle - Sourcing, Screening, Evaluating, Salary Negotiations and Reference Checks.
• Attract applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites.
• Maintain the recruitment database.
• Assist with the administration of any employment relations issues (references, contracts, job descriptions etc.)
• Ensures all relevant background checks, training certifications, education requirements have been checked and verified prior to employment.
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Delivered effective training sessions / workshop on personality development, Communication skills and other grooming aspects.
• Ensure new employees have received departmental and legal training.
• Reason- Company Closure

Company Overview: UAE

• Responsible for managing the Administration & proof-reading claims and submissions to ensure all the documents are appropriate and ready to be processed at Medical Benefits Department.
• Guide staffing submission of medical claims and assist with queries from all grades - Cabin crew to senior management.
• Processing medical claims and invoices received from employees, eligible dependents & external providers which involve verification on policy rules, data input preparation of files for payment in accordance with set procedures and deadlines.
• Receive statement of accounts monthly and assist in cheque preparation.
• Administration and formulation of database of eligible employees and dependents.
• Responsible for all aspects of customer service for both internal and external customers. And ensuring everyone is given a clear, professional, and accurate response.
• Guide and advice staff on proper claims process and details on medical policy.
• Maintain filing system of all claims, invoices, Payment vouchers and other related documents to be made available for retrieval.
• General administration which involves communication with other Emirates departments, use of various systems such as HR Direct, MBS, IOB, Tracking EMIS.

• Company Overview: Dubai
• Responsible for managing a team of sales executives with regards to property dealings and monitoring sales targets set monthly.
• Maintain records of incoming & outgoing calls.
• Keeping a close watch on the market & maintaining a track of potential competitors.
• Servicing clients and offering solutions with regards to property issues.
• Responsible for advertising and promoting the real estate to improve the sales and get prospective clients.
• Handled the finances of the company and followed up on pending payments from customers, renewal of contracts etc.
• Organized Client meetings with the management and followed up with the clients to close the deal.
• Dubai
• Reason- Better Prospects