Manogna Sunkara
Vijayawada
Summary
Motivated and reliable individual seeking an entry-level customer service position where I can utilize my strong communication skills, positive attitude, and dedication to providing excellent customer support. Eager to contribute to a team-oriented environment and grow within a customer-focused organization.
Overview
3
3
years of professional experience
Work History
Customer Service Intern
Delight Building Solutions
01.2025 - 06.2025
- Assisted customers with inquiries and provided information on products/services
- Handled incoming calls and emails with professionalism and accuracy
- Recorded customer feedback and escalated complex issues when needed
- Maintained positive relationships with team members
Retail Assistant / Part-Time Job
Euro Garages
LEICESTER
11.2022 - 01.2024
- Greeted customers and maintained a clean, welcoming environment
- Handled cash and card transactions accurately
- Supported team in achieving daily sales targets
- Resolved basic complaints and ensured customer satisfaction
- Participated in training new staff on operational procedures and policies.
- Explained information about quality, value and style of products to influence customer buying decisions.
Education
Master of Science - Engineering MANAGEMENT MSC
De Montfort University
LEICESTER , UNITED KINGDOM11-2022
Skills
- Excellent verbal and written communication
- Active listening and problem-solving
- Friendly and professional demeanor
- Conflict resolution and de-escalation
- Basic computer and data entry skills
- Time management and multitasking
- Team collaboration and adaptability
References
Available upon request
Timeline
Customer Service Intern
Delight Building Solutions
01.2025 - 06.2025
Retail Assistant / Part-Time Job
Euro Garages
11.2022 - 01.2024
Master of Science - Engineering MANAGEMENT MSC
De Montfort University
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