Summary
Overview
Work History
Education
Skills
Software
Timeline

Manohar Kodavali

Technical Support Specialist
Bangalore

Summary

Qualified Advanced Technical Support Specialist with 2.7 years of helpdesk and customer service experience. Provides comprehensive [Product or Service] support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Working as in Lenovo Onsite Engineer at Brillio with 2 years

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Lenovo Residential Engineer as Onsite Engineer

Brillio Technologies
Bangalore
08.2020 - Current
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved service and technical problems for customers by asking clear and specific questions.

Technical Support Specialist

Power Bridge Systems Pvt. Ltd.
Bangalore
02.2020 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.

Education

Bachelor of Technology - Computer Science

Aditya College of Engineering, Rajahmundry, India
06.2014 - 01.2020

Skills

Desktop Component Repair

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Software

SNOW tool

JAMF

Asset Management

Timeline

Lenovo Residential Engineer as Onsite Engineer - Brillio Technologies
08.2020 - Current
Technical Support Specialist - Power Bridge Systems Pvt. Ltd.
02.2020 - Current
Aditya College of Engineering - Bachelor of Technology, Computer Science
06.2014 - 01.2020

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Manohar KodavaliTechnical Support Specialist