Manohar L

The Facility Administrator for Soft Services and Food & Beverage (F&B) is responsible for overseeing and managing all aspects of soft services and F&B operations within the facility. This role ensures that services are delivered efficiently, meet quality standards, and contribute to the overall satisfaction of employees and visitors. The Facility Administrator will coordinate with vendors, manage contracts with Procurement process, and ensure compliance with company policies and health regulations.

Key Responsibilities:

1. Soft Services Management:

• Oversee the provision of soft services including housekeeping, janitorial services, waste management, and pest control.
• Ensure cleanliness, hygiene, and general upkeep of the facility.
• Monitor and evaluate the performance of service providers, ensuring compliance with service level agreements (SLAs).
• Coordinate with vendors for regular maintenance and urgent repairs.
• Maintain an inventory of cleaning supplies and manage procurement to ensure continuous availability.

2. Food & Beverage (F&B) Management:

• Manage the day-to-day operations of the facility's food and beverage services, including cafeterias, vending machines, and catering services.
• Ensure compliance with health and safety regulations and maintain high standards of food quality and hygiene.
• Coordinate with F&B vendors to ensure timely delivery and quality of food and services.
• Monitor F&B budgets, negotiate contracts Through procurement, and ensure cost-effective service delivery.
• Gather feedback from employees to continually improve the F&B offerings.

3. Vendor Management:

• Source and manage relationships with vendors for soft services and F&B, ensuring quality and cost-effectiveness.
• Negotiate contracts, manage renewals, and ensure vendors meet agreed-upon SLAs.
• Conduct regular audits and assessments of vendor performance.

4. Health & Safety Compliance:

• Ensure that all soft services and F&B operations comply with health, safety, and environmental regulations.
• Implement and maintain safety protocols, including emergency preparedness plans.
• Conduct regular inspections and audits to ensure compliance with company policies and legal requirements.

5. Customer Service:

• Act as the first point of contact for employees and visitors regarding soft services and F&B issues.
• Address and resolve any complaints or service issues promptly.
• Gather and analyze feedback to improve service delivery and employee satisfaction.

6. Reporting & Documentation:

• Maintain accurate records of all soft services and F&B activities, including budgets, vendor contracts, and compliance documentation.
• Prepare and present reports on service performance, costs, and any issues to the Facility Manager or Operations Manager.
• Develop and update standard operating procedures (SOPs) for soft services and F&B operations.

1. Soft Services Management:

• Supervise soft services, including housekeeping, janitorial services, waste management, and pest control.
• Ensure the facility's cleanliness, hygiene, and overall upkeep.
  Monitor and assess the performance of service providers, ensuring they adhere to service level agreements (SLAs).
• Coordinate with vendors for routine maintenance and urgent repairs.
• Manage the inventory of cleaning supplies and oversee procurement to ensure continuous availability.
  
  2. Food & Beverage (F&B) Management:
• Oversee the daily operations of the facility's food and beverage services, including cafeterias, vending machines, and catering.
• Ensure compliance with health and safety regulations while maintaining high standards of food quality and hygiene.
• Coordinate with F&B vendors to ensure timely delivery and quality of services.
• Monitor F&B budgets, negotiate contracts through procurement, and ensure cost-effective service delivery.
• Collect feedback from employees to continuously improve F&B offerings.
  
  3. Vendor Management:
• Identify and manage relationships with vendors for soft services and F&B, ensuring both quality and cost-effectiveness.
• Negotiate contracts, oversee renewals, and ensure vendors meet the agreed-upon SLAs.
• Perform regular audits and evaluations of vendor performance.
  
  4. Customer Service:
• Serve as the primary point of contact for employees and visitors regarding soft services and F&B issues.
• Address and resolve complaints or service issues promptly.
• Collect and analyze feedback to enhance service delivery and improve employee satisfaction.
  
  6. Reporting & Documentation:
• Submit daily reports on consumption versus wastage to provide leadership with insights into company spending.
• Manage daily MIS reports to ensure monthly bills are accurately validated.
• Track food incidents, validate and verify the implementation of root cause solutions to prevent recurrence.