Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic

Manohar N J

Bangalore

Summary

To leverage my skills and abilities in a reputed organization that fosters professional growth, while contributing effectively to achieving organizational goals within set timelines, and positioning myself as a valuable asset to the company.

Overview

5
5
Languages

Work History

Business Branch Manager

Muthoot Fincorp ( 2024 - 2025 )
  • Successfully grew business banking relationships through proactive outreach and client engagement.
  • Effectively managed relationships with bankers, the collections team, and auditors to ensure smooth operations.
  • Planned and organized work schedules to maintain adequate staffing levels and meet business requirements.
  • Enforced company policies and procedures while guiding and disciplining employees to encourage compliance and accountability.

Sales Manager

Axis Bank Ltd ( 2023 - 2024 )
  • Managed day-to-day operations of the Sales Department, ensuring smooth business functioning.
  • Supervised staff members and monitored their daily activities to achieve branch targets.
  • Generated and managed branch customers and Gold Loan leads, contributing to business growth.
  • Handled customer queries and service requests, ensuring timely resolution and customer satisfaction.

Customer Service Manager

PNBHFL ( 2021 - 2023 )
  • Managed customer interactions and service requests, ensuring timely resolution and high customer satisfaction.
  • Handled Home Loan disbursements, maintaining accuracy and compliance with regulatory standards.
  • Executed PDD (Post Disbursement Document) updation, ensuring proper record maintenance.
  • Oversaw docket dispatch and tracking, ensuring timely delivery and documentation control.
  • Managed online customer service requests, providing efficient support and follow-up.

Gold Loan Operations Manager

Axis Bank Ltd ( 2017 - 2021 )
  • Handled customer interactions and Gold Loan disbursement activities.
  • Acted as Backup Officer for the entire Karnataka region, ensuring seamless operations.
  • Managed Two-Wheeler Loan disbursements with accuracy and compliance.
  • Processed CKYC updation for PAN-India cases.
  • Handled RC updation and service request management in CRM for vehicle loans.
  • Executed Personal Loan disbursements within defined timelines.
  • Served as the first point of contact for the Regional Dashboard, ensuring timely updates and accuracy.
  • Coordinated with the Sales Team and monitored team performance against targets.
  • Consolidated MIS and other reports for management review.
  • Prepared Monthly, Quarterly, and Yearly reports & presentations for review meetings.
  • Oversaw Vendor Management, ensuring timely service delivery and compliance.

Account Aquisition Manager

Kotak Mahindra Bank ( 2015 - 2017 )
  • Generated CASA (Current Account & Savings Account) leads and promoted insurance products, contributing to branch business growth.
  • Managed branch banking operations, ensuring smooth day-to-day functioning and compliance with policies.
  • Delivered customer service for CASA accounts, addressing queries and providing timely resolutions.

Business Development Executive

Axis Securities Ltd ( 2014 - 2015 )
  • Acquired new Gold Loan customers through proactive engagement and relationship building.
  • Supported operations by collecting and verifying customer documents, ensuring accuracy and compliance.
  • Assisted in loan disbursement and post-disbursement follow-up, improving customer experience and retention.

Education

Bachelor of Business management -

Seshadripuram Institute of Commerce And Management
01-2014

PUC Commerce -

Rajajinagar Pre University College
01-2011

SSLC -

Government High School
01-2009

Skills

  • Excel
  • Power Point
  • Team work
  • Positive attitude
  • Confidence
  • Self belief

Declaration

I hereby declare that all the information stated is true to the best of my knowledge & belief

Timeline

Business Branch Manager

Muthoot Fincorp ( 2024 - 2025 )

Sales Manager

Axis Bank Ltd ( 2023 - 2024 )

Customer Service Manager

PNBHFL ( 2021 - 2023 )

Gold Loan Operations Manager

Axis Bank Ltd ( 2017 - 2021 )

Account Aquisition Manager

Kotak Mahindra Bank ( 2015 - 2017 )

Business Development Executive

Axis Securities Ltd ( 2014 - 2015 )

Bachelor of Business management -

Seshadripuram Institute of Commerce And Management

PUC Commerce -

Rajajinagar Pre University College

SSLC -

Government High School

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Manohar N J