Manohar R
Lead-IT Support
Bangalore
Summary
Experienced IT Support Team Lead with 9+ years of proven expertise in managing robust IT infrastructure, global technical support, and vendor coordination. Specialized in Microsoft technologies, firewall management, and project execution including migrations and system hardening. Adept at leading IT support teams, optimizing operations, and ensuring high service availability.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Lead – IT Support
EOX Vantage
11.2015 - Current
- - Lead a team of IT support engineers providing L1 and L2 support across hardware, software, and networking.
- - Managed ticketing systems, prioritized support tasks, and ensured SLA compliance.
- - Successfully led Google Workspace to Microsoft 365 migration.
- - Executed firewall migration from Sophos to FortiGate including policy configuration and troubleshooting.
- - Oversaw application and OS hardening, ensuring systems were secure and compliant.
- - Administered Active Directory – user creation, group policy management, and access control.
- - Handled network monitoring and remote access tools including RDP and Citrix.
- - Configured and managed Sophos firewall, with basic working knowledge of FortiGate.
- - Setup and maintained Ubiquiti Access Points and conducted performance and resource analysis.
- - Maintained detailed system documentation and participated in performance audits.
Education
Bachelor - Computer Applications
Diploma - Electronics and Communication
Skills
- IT Infrastructure Management
- Microsoft 365 & Active Directory
- Sophos & FortiGate Firewall
- VPN & Network Security
- Windows OS Support (7/10/11)
- Vendor & Asset Management
- Team Leadership & Ticketing Tools
- Remote Desktop & Technical Support
- Ubiquiti Access Point Configuration
- SLA Management & Documentation
Teamwork and collaboration
Certification
- A+ / N+ Certification – IIHT Bangalore
Interests
- Gaming, - Listening to Music
Awards
- Outstanding Team – IT Support, EOX Vantage
Timeline
Lead – IT Support
EOX Vantage
11.2015 - Current