MS Office
MANOHAR SARIDEVI
Senior Quality Specialist
Hyderabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Quality Specialist
Amazon Development Center
Hyderabad
07.2016 - 07.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Handled International customer calls from North America, Canada and United Kingdom.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked on ticketing portal and maintained business level SLA.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98%.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Associate Customer Relationship Officer
Innopark Technologies
Hyderabad
12.2015 - 07.2016
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Provided online demonstrations to educate customers on product features and online help resources.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Integrated B.Tech+M.Tech - Computer Science
Andhra University College Of Engineering
Visakhapatnam 06.2008 - 12.2014
Skills
Customer Handling
Escalations Handling
Ticket Resolutions
Email Etiquette
Analytical Skill
Software
CRM Handling
Timeline
Senior Quality Specialist
Amazon Development Center
07.2016 - 07.2022
Associate Customer Relationship Officer
Innopark Technologies
12.2015 - 07.2016
Integrated B.Tech+M.Tech - Computer Science
Andhra University College Of Engineering
06.2008 - 12.2014