Manohar Singh
Gurugram
Summary
Accomplished Infrastructure Manager with a proven track record at Fareportal India Pvt Ltd, specializing in infrastructure monitoring and major incident management. Expert in Kubernetes and fostering team collaboration, I've led initiatives that significantly enhanced system performance and operational efficiency. ITIL V3 certified, my leadership ensures seamless service delivery and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Infrastructure Manager
Fareportal India Pvt Ltd
09.2024 - Current
- Oversee multiple client projects across Europe, focusing on monitoring strategies and ensuring seamless service delivery
- Ensure service delivery is aligned with client needs and expectations, maintaining regular communication with clients, technical teams, and ITSM teams to ensure effective issue resolution and process improvements
- Lead and mentor a team of 25 professionals, including 3 Team Leaders, ensuring smooth operations and fostering a collaborative and high-performance environment
- Develop and execute capacity planning strategies, ensuring that infrastructure and monitoring resources are adequately scaled to meet business demands and client needs
- Drive the implementation of innovative monitoring solutions, enhancing system performance, optimizing alerts, and maintaining a proactive approach to identify and resolve potential risks
Technical Leader
Fareportal India Pvt Ltd
06.2021 - 08.2024
- Overseeing monitoring solutions for Server and Application, Network, Microservices, API’s via various tools: Application Insight, Splunk, SCOM, Solarwinds, Prometheus & Grafana
- Patch Management(Windows & Linux)
- Vulnerabilities Management
- SCOM Administration
- Server Performance, Availability, Configuration and Security
- Creating and Managing monitoring dashboards for visualizing matrix
- Working on SCOM 2019/2022 for Server Health and Reporting Database
- Deploying both sealed and custom management packs
- Running Build and Release pipelines for various distributed applications via Azure DevOps in sync with Developers for application troubleshooting and performance upgradation
- Troubleshooting containers, pods, nodes, services, deployments for both stateful and stateless applications
- Working closely with Infrastructure team to get new machines provisioned for Kubernetes Cluster setup for new applications deployment
- Managing Active Batch servers for various jobs running on RabbitMQ for Operations Teams
- Wrote Ansible playbooks for Linux machines patching
- Good written and verbal communication skills, strong organizational skills and hardworking team player, well practiced in attending phone calls and answering business team queries
- Performing Monitoring Technical Lead and Tools Administrator duties within Enterprise Monitoring Solutions
Technical Lead
SSP India Pvt Ltd
08.2020 - 06.2021
- Managed a team of 10 engineers (NOC/Incident Specialists) overseeing SAM/NPM, DynaTrace Monitoring solutions to monitor business critical Applications & prevent Critical Outages
- Led Infrastructure Monitoring team 24
- 7
- Creating rosters and taking team huddles to pass on important updates across team before start of shift
- Onboarded and Set up 450+ internal API’s into monitoring for deep insights about application performance
- Monitoring Everything Project: Integrated various tools(Rigor, SCOM, Solarwinds, AppInsight)with ELK to make consolidated common dashboard
- Responsible for managing all Major Incident Processes by driving them to resolute state as quickly as possible
Technical Analyst
Midland Credit Management India Pvt Ltd
Gurgaon
04.2013 - 08.2020
- Company Overview: Encore Capital Group Company
- Serving as Technical SME for spearheading Infrastructure upgradation, technical support requests
- Manage incidents/tasks and ensuring they are regularly updated with appropriate notes
- Routing cases to different support groups if required
- Performing as a lead all the major events in the organization where IT expertise is required involving more than 200 to 300 users
- Ensuring that IT systems, applications, and communication equipment within the office get managed and maintaining in accordance with documented processes, procedures, guidelines, and instructions
- Outage Handling and Bridge spokesperson for Service Desk
- Process New Hires and Terminations for end users
- Work closely with other Support Groups and Operations to diagnose and troubleshoot issues
- Creating knowledge base articles and helping teammates gain required knowledge to process incidents/tasks
- Serving as the initial contact point between Encore Capital Group staff for new applications; coordinating all Encore automation initiatives, including planning, organizing and implementation
- Conducting on-the-job training for computer users through producing user-oriented training hand-outs manuals and instructions and organizing a library of books, magazines, and software on computer
- Spearheading multi-platform client computing across Windows operating systems & End user accounts administration via active directory with appropriate diligence for facilitating a swift and effective resolution
- Multi-platform client computing across Windows operating systems and basic troubleshooting
- End user accounts administration via Active directory
- End-to-End management of high severity incidents reported from the point of initiation to the point of resolution
- To provide an overall view on service availability to the customer and responsible for sending all Incident notifications as per agreed process
- Responsible for timely restoration of services for customers as a part of Critical Incident management process
- Continuous Service improvement, Reduced SLA breach & Change related errors, better business/IT strategy linkage
- Encore Capital Group Company
Education
B.A. - BA Honors
SUJLA University
Rajasthan01.2011
NIIT - Software Engineering
NIIT
Delhi01.2010
12th -
RBSE
Rajasthan01.2005
10th -
RBSE
Rajasthan01.2003
Skills
- Infrastructure Monitoring
- Major Incident Management
- Microservices
- Continuous Integration and Continuous Delivery (CI/CD)
- Kubernetes
- Application Insight
- Prometheus
- Grafana
- BlackBox Exporter
- Alert Manager
- Change and Problem Management
- ITIL V3 certified
Certification
- Software Engineering Diploma 3 Years (GNIIT), New Delhi
- ITIL Foundation V3
- Microsoft Azure
- Infrastructure Monitoring Tools (Azure Application Insight, Splunk)
Languages
- Hindi
- English
Core Competencies - Skills
- Infrastructure Monitoring
- Major Incident Management
- Microservices
- Continuous Integration and Continuous Delivery (CI/CD)
- Kubernetes
- Application Insight
- Prometheus
- Grafana
- BlackBox Exporter
- Alert Manager
- Change and Problem Management
- ITIL V3 certified
Personal Information
- Father's Name: Mr. Bhanwar Singh
- Date of Birth: 05/10/88
- Marital Status: Married
Timeline
Infrastructure Manager
Fareportal India Pvt Ltd
09.2024 - Current
Technical Leader
Fareportal India Pvt Ltd
06.2021 - 08.2024
Technical Lead
SSP India Pvt Ltd
08.2020 - 06.2021
Technical Analyst
Midland Credit Management India Pvt Ltd
04.2013 - 08.2020
- Software Engineering Diploma 3 Years (GNIIT), New Delhi
- ITIL Foundation V3
- Microsoft Azure
- Infrastructure Monitoring Tools (Azure Application Insight, Splunk)
B.A. - BA Honors
SUJLA University
NIIT - Software Engineering
NIIT
12th -
RBSE
10th -
RBSE
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