Manohar Yadav
Kolkata
Summary
Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager - The Bar
Hyatt Regency
08.2023 - Current
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
TEAM LEADER- THE BAR
HYATT REGENCY KOLKATA
11.2021 - 06.2023
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Waiter
Hyatt regency Kolkata
08.2018 - 11.2021
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
FRONT OFFICE ASSOCIATE
The sonnet Kolkata
02.2018 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed and prepared documents such as business or government forms and expense reports.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Industrial Trainee
SWISSOTEL KOLKATA
10.2017 - 02.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- 100% attendance
Education
HOSPITALITY MANAGEMENT -
Contemporary Training Academy
KOLKATA08.2018
High School Diploma -
NATIONAL INSTITUTE OF OPEN SCHOOLING
CHENNAI02.2017
SECONDARY -
NATIONAL INSTITUTE OF OPEN SCHOOLING
CHENNAI04.2015
Skills
- Work Planning and Prioritization
- Continuous Professional Improvement
- Attention to Detail
- Work Assignments
- Brand Loyalty
- Shift Management
- Process Evaluations
- Restaurant Promotion Management
- Staff Assessments
- Purchasing Strategies
- Customer Needs Assessments
- Strategic Planning
Accomplishments
- Advancing Care Champion for Business- 2023
- Awarded for making difference HYSTAR DIAMOND for quarter4, 2019.
- Awarded for making difference HYSTAR DIAMOND for quarter3, 2019.
- Awarded for making difference HYSTAR DIAMOND for quarter2, 2019.
- Awarded for Speech Competition “How to make your today better than your yesterday.
Certification
- CERTIFICATION FROM FOSTAC, FASSI
- CERTIFIED DEPARTMENTAL TRAINER
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Timeline
Assistant Outlet Manager - The Bar
Hyatt Regency
08.2023 - Current
TEAM LEADER- THE BAR
HYATT REGENCY KOLKATA
11.2021 - 06.2023
Waiter
Hyatt regency Kolkata
08.2018 - 11.2021
FRONT OFFICE ASSOCIATE
The sonnet Kolkata
02.2018 - 08.2018
Industrial Trainee
SWISSOTEL KOLKATA
10.2017 - 02.2018
HOSPITALITY MANAGEMENT -
Contemporary Training Academy
High School Diploma -
NATIONAL INSTITUTE OF OPEN SCHOOLING
SECONDARY -
NATIONAL INSTITUTE OF OPEN SCHOOLING
Similar Profiles
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington
Briana SteibBriana Steib
Front Desk Receptionist at Hyatt Regency & Hyatt HouseFront Desk Receptionist at Hyatt Regency & Hyatt House
Felix TshabaFelix Tshaba
Dishwasher at Hyatt Regency Lost PinesDishwasher at Hyatt Regency Lost Pines