MANOHAR YADAV
HOUSEKEEPING MANAGER
Bhopal
Summary
Dynamic Housekeeping Manager with a proven track record at Express 11 Hotel & Banquets, excelling in staff evaluations and department coordination. Enhanced guest satisfaction through meticulous cleaning practices and effective scheduling. Recognized for developing standard operating procedures that improved service quality and reduced operational costs, fostering a culture of excellence within the team.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Housekeeping Manager
Express 11 Hotel & Banquets
06.2025 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed staff of 28 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Assistant Housekeeping Manager
Graces Resort
06.2024 - 05.2025
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
Assistant Housekeeping Manager
Shambhala Resort
09.2022 - 05.2024
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
Housekeeping Executive
Sarovar Hotels
01.2022 - 07.2022
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Housekeeping Executive
Shambhala Resort
01.2021 - 01.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Housekeeping Supervisor
Golden Leavs Convention Center
03.2019 - 12.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
Senior Associate Housekeeping
Marriott Hotels
03.2018 - 02.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Guest Service Associate
Sayaji Hotel
02.2017 - 01.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
High School Diploma -
PIMR
Indore, India 04.2001 -
High School Diploma -
SGHSS NO.1
INDORE 04.2001 -
Skills
Cleaning and sanitation
Timeline
Housekeeping Manager
Express 11 Hotel & Banquets
06.2025 - Current
Assistant Housekeeping Manager
Graces Resort
06.2024 - 05.2025
Assistant Housekeeping Manager
Shambhala Resort
09.2022 - 05.2024
Housekeeping Executive
Sarovar Hotels
01.2022 - 07.2022
Housekeeping Executive
Shambhala Resort
01.2021 - 01.2022
Housekeeping Supervisor
Golden Leavs Convention Center
03.2019 - 12.2020
Senior Associate Housekeeping
Marriott Hotels
03.2018 - 02.2019
Guest Service Associate
Sayaji Hotel
02.2017 - 01.2018
High School Diploma -
PIMR
04.2001 -
High School Diploma -
SGHSS NO.1
04.2001 -
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