MANOHARA Y N

• Provide Remote/Phone Support to equipment breakdown calls and fix the issues remotely.
• Remote Installation and setup of Software products.
• Perform Remote installation/ upgrades of Instrument software.
• Remote/Phone support to Field Service Engineers while they are onsite.
• Key user and trainer for CRM mobile application Project Handling.

Projects:

ZEISS Smart Services- Project Manager

• Updated workflow document, coordinated with HQ team and internal team members to achieve country readiness for ZEISS Smart Services.
• Coordinated with Training team to ensure all colleagues from Sales and Service complete the ZSS E-learning and arranged ZSS Overview and Administrative training for Sales and Service colleagues.
• Connected Ophthalmology, Data Management, & Surgical devices to achieve the yearly target.

Technical Documentation- Instructions for use

• Worked on different tasks assigned in IFU uploads to web portal.

• Performed onsite installation, modification and maintenance of systems and equipment.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Maintained tools and equipment, parts inventory and library of machine manuals.

• BLUE STAR is the authorized Business Partner in India for:.
• Hitachi Medical Systems, Japan (MRI, CT, Ultrasound & Color Doppler).
• Mindray Medical equipments, China ( Patient Monitoring Systems, Central Monitoring Stations).
• Beam Med Sunlight, Israel (Bone Density Meters) My job involved: Installation & Commissioning of above said range of Equipments, Onsite customer Training, Providing breakdown Service, Site planning, Project Handling.
• Worked cross-functionally within organization and external partners, integrators and vendors.

• L&T medical equipments, My job involved-.
• Attending break downs & maintenance of range of L&T make medical equipments.
• Installation, commissioning & onsite customer training.
• Direct customer interaction throughout south region of Karnataka which included extensive traveling.
• Spares management & Techno commercial interactions.

• Metering division Manufacturing Tri-vector Meters, Energy Meters.

My job involved-.

• Assembly, Production.
• Testing of PCA’s & Debugging.
• Pre – Calibration & Calibration.