Python (Data Science Libraries)
Manoharan Karthik
Project Management/Operations
Chennai,India
Summary
Experienced & Seasoned Professional with 15+ years of experience in Banking Operations, Project Management & Identity and Access Mgmt.
A highly energetic, self-motivated, result oriented and professionally trained leader with experience in developing people, leading change, managing operations, service delivery, Business Analytics , Data Science, RPA, Process Re-engineering and improving businesses by Innovative thinking.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Project Manager/Project Scrum Master
Barclays
Chennai, Tamil Nadu
11.2021 - Current
- Managing the Interface component of Trade Platform Replacement program
- Overall accountable for the delivery of an interface from start to finish
- Identified plans and resources required to meet project goals and objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
AVP - Recertification Lead
Barclays Global Services
Chennai
01.2020 - 10.2021
- Lead the Chennai Recertification team to ensure the controls are executed as per the Cyber security policy
- Provide Global support across APAC, UK & USA
- Administrating and managing the end to end recertification process within the Recertification toolset
- Key point of contact for managing internal Audit, Audit queries and providing evidence pertaining to Recertification
- Perform Data Analysis to ensure feeds from various sources to the recertification toolset is intact and up-to-date. If any gap identified to be initiated with data management team
- Ensure process comply with audit requirements: maintain sufficient documentation and evidences for audit and security standard requirements
- Identified and submitted a proposal to implement risk based recertification
- Participate in project of creating new toolset (OneCert 3.0)
Assistant Vice President – Change Manager
Barclays Global Services
Chennai, Tamil Nadu
03.2016 - 12.2019
- Change Implementation Manager for 1700+ FTEs ensuring all changes related to Offshore Payment Protection Insurance “PPI” & Package Bank Account “PBA” work streams are implemented seamlessly within operations
- Responsible to deliver projects on time & Cost
- Collaborate with all stakeholders to understand the requirements and work with BA to produce a design document
- Manage the contract of MSPE resources
- Delivered 152 FTE gains trough RPA projects in 2018 in line with company's overall automation strategy, Managed the project from Operations end and managed the governance process for the projects to ensure process/info sec complaisance are met
- As part of “Future of the Ops” agenda, have coordinated training for Ops colleagues in Blue Prism & Apzillion
- Delivered 8% efficiency gains (145 FTE saves) for RCS function in 2016 through various performance improvement initiatives covering Lean, White Belt projects & Cross Skilling
- Consolidation of PPI business by successfully transitioning work worth of 300 FTE from Serco within a record period of 4 months with zero impact on Business SLAs
- Responsible for overall governance framework of BSS RCS process improvement projects, by ensuring to deliver all projects in line with recognized best practice methodology (managing risk, quality assurance, issue resolution, reporting)
- Improve customer journey & experience by mapping End to End process across Barclay Card, Retail and Package Bank Account within Remediation Customer Services
- Lead process re-engineering through identification of synergies between in-house & Onshore managed processes in PPI delivering c5% efficiency improvement for Global RCS
Assistance Vice President (Sr. Ops Manager)
Barclays Global Services
Chennai, Tamil Nadu
09.2013 - 02.2016
- Spearheading a Service Delivery Team with HC size of 250
- Ensure Service Levels for the process are met as agreed upon with the client
- Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing it
- Responsible for managing Control Assurance for entire RCS and Third Party Vendors
- Responsible for managing E2E hiring process for PPI – ensured no deficit in the billable headcount for the last 14 months
- Leading the Quality control team at Offshore and ensuring the Quality assurance are met at all cluster levels
- Played a key role in the “Integration of Logging and Decision Making” process leading to faster complaint resolution for customers
- Successfully completed a White Belt project in improving Seat Utilization for PPI
- Played a vital role in migration of “GOGW” process from Onshore to BSS and completed the project within FCA agreed deadline of August 31st 2011
- Played a Business Manager role for the function, managed and presented Monthly decks to the stake holder and manage the
- Represent the business in Global forum in identifying the failures and opportunities for improving NPS
- Improve Customer Journey & Experience by mapping End to End process across Barclay Card, Retail and Package Bank Account within Remediation Customer Services
- Leading Talent Management for leadership group in terms of grooming individual & enhancing skills for career growth – Worked on key agenda and built the BA4 Talent development program
- Winner of Process Excellence award for the successful migration of Regular Payments, Account Maintenance & Closed Accounts Processes in Retail Business Banking “RBB”
- Work with Resilience Partner to develop and maintain the Resilience plan
Assistant Manager – Regular Payments
Barclays Global Services
Chennai, Tamil Nadu
06.2009 - 09.2013
- Insourced Retail operations process from Third part to Captive unit of Barclays
- Managed a team of 50+ FTEs ensuring all Service Level Agreements with the client are achieved consistently
- Led highly complex & time critical processes i.e. Regular Payments, Copy & Account maintenance processes.
- Devise monthly capacity plans with a focus to ensure effective & efficient turnaround of transactions
- In Depth Cost analysis of the Business Units and finding variances against budgets
- Managing all internal & external audit for all Barclays processes in Siemens
- Responsible for delivering on CTQs i.e. Accuracy (both process & compliance), ensured Quality Scores are well above the target month on month with zero operational loss for the company & Bank
- BCM SPOC and Record Management Champion
- Creating a high-performance culture by managing effectively, differentiating performance, developing talent & building diverse teams
Assistant Manager – Regular Payments
Siemens Information Processing Centre
Chennai, Tamil Nadu
02.2004 - 05.2009
- Managed a team of 50+ FTEs ensuring all Service Level Agreements with the client are achieved consistently
- Led highly complex & time critical processes i.e. Regular Payments, Copy & Account maintenance processes.
- Devise monthly capacity plans with a focus to ensure effective & efficient turnaround of transactions
- In Depth Cost analysis of the Business Units and finding variances against budgets
- Managing client expectations, weekly and monthly business review with Key Stakeholders
Education
Bachelor of Science - Computer Science
Madras University
Chennai 06.2000 - 04.2003
Post Graduate Diploma - Data Science
IIIT Bangalore
Bangalore 01.2020 - 12.2020
Skills
Project Management
Operations Management
Business Analytics
Lean Management/Process Improvement
Risk & Compliance
RPA & Machine Learning
Software
SQL
Certification
PMP - Project Management Professional
Timeline
Project Manager/Project Scrum Master
Barclays
11.2021 - Current
AVP - Recertification Lead
Barclays Global Services
01.2020 - 10.2021
Post Graduate Diploma - Data Science
IIIT Bangalore
01.2020 - 12.2020
Assistant Vice President – Change Manager
Barclays Global Services
03.2016 - 12.2019
Assistance Vice President (Sr. Ops Manager)
Barclays Global Services
09.2013 - 02.2016
Assistant Manager – Regular Payments
Barclays Global Services
06.2009 - 09.2013
Assistant Manager – Regular Payments
Siemens Information Processing Centre
02.2004 - 05.2009
Bachelor of Science - Computer Science
Madras University
06.2000 - 04.2003