Manohith Menon
Mumbai
Summary
Results-driven Project Manager with over 5 years of expertise in IT infrastructure and operations, specializing in large-scale deployments and client onboarding. Proven track record in optimizing operational efficiency and managing resources to deliver projects on time and within budget. Committed to enhancing client satisfaction through cost-effective solutions and strategic project execution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager in IT Infrastructure and Operations
Jio Platforms LTD
Ghansoli
05.2022 - Current
- Product Evaluation (Chrome OS & JioBook) Deployment: Led the deployment of Chrome OS and JioBook across 1000+ employees, creating an enterprise environment by coordinating with developers to configure different Organizational Units (OUs) and applications. Managed the end-to-end deployment process, optimizing operational efficiency and enhancing productivity through seamless integration.
- IT Compliance & Governance Management: Led a team responsible for ensuring IT compliance and governance across the organization, adhering to industry standards and regulatory requirements. Worked closely with stakeholders to implement and monitor internal controls, policies, and audits, ensuring that systems and operations met organizational and legal standards.
- Zscaler Deployment: Successfully deployed Zscaler for 150K+ users, securing and optimizing network traffic across multiple locations and ensuring enhanced security postures for the organization.
- License Management: Orchestrated comprehensive licensing strategies for Microsoft and Google products, ensuring cost-effective licensing and compliance with organizational policies.
- Cross-Functional Team Coordination: Led collaboration efforts with both Microsoft and Google teams to resolve Office 365-related issues and facilitate the smooth integration of Chromebook environments within the organization.
- Client Onboarding: Managed end-to-end onboarding for clients like Zivame and Urban Ladder, including network setup, asset management, licensing, and technical support, ensuring seamless integration and timely delivery of solutions.
Technical Support Engineer
ASM (Alten Calsoft Labs)
Ghansoli
10.2019 - 05.2022
- Remote Support Excellence: Delivered remote troubleshooting and technical support for clients, focusing on software installations, Skype, Outlook, and general IT queries.
- Active Directory Administration: Managed user creation, policy enforcement, and troubleshooting network issues in Active Directory, ensuring smooth access to business-critical systems.
- Training and Support: Trained new hires on company protocols, IT support best practices, and system configurations, resulting in improved service delivery standards.
- Client Access Management: Provided secure access to Citrix, VPN, and other applications, ensuring uninterrupted service to clients.
- SLA-Driven Support: Delivered consistent support within defined SLAs, resolving 95% of issues remotely within the required timeframe.
Education
Bachelor of Science - Computer Science
Mumbai University
Mumbai07-2019
Skills
- Project Management
- IT Infra & Ops - Virtualization, Cloud Technologies (Office 365, Google Workspace), and Network Management
- Procurement & Licensing: Zscaler Deployment, Microsoft & Google License Management & SaaS products
- Operations management
- Strategic planning
- Inventory management
- Documentation and reporting
- Collaboration & Leadership:
- Tools: Microsoft Office 365, Google Workspace, SCCM, Citrix, Zscaler, TeamViewer, Active Directory
- Product deployment
- Client onboarding
Affiliations
Passionate about music, with experience as the Director of the Youth Festival at both the University District and State level for Solo and Group Western Music Singing which led the team to bag Medals.
Active in Outdoor games such as Football and Cricket
Certification
- Project Management Professional (PMP)
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Timeline
Manager in IT Infrastructure and Operations
Jio Platforms LTD
05.2022 - Current
Technical Support Engineer
ASM (Alten Calsoft Labs)
10.2019 - 05.2022
Bachelor of Science - Computer Science
Mumbai University
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