Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Manoj Arya

Manoj Arya

Manager -Marketing
Noida

Summary

Dynamic and results-oriented Marketing Manager with nearly 15 years of experience in sales and customer relationship management in the North India market, including ICD operations . With an additional 5 years of expertise in import/export documentation , customer support , and sales support , I have developed a comprehensive understanding of the logistics and shipping industry. I am skilled at enhancing customer satisfaction through effective dispute resolution and continuous improvements in service delivery, all while driving market share growth .

Proven success in strategic planning , market research , and fostering team collaboration to achieve organizational goals. Eager to leverage my experience and develop new skills in a forward-thinking organization, where I can continue to expand my expertise and contribute to sustained business growth .

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Manager Marketing

KMTC INDIA PVT. LTD.
04.2015 - Current
  • Lead end-to-end sales operations for export and import across the North India region, consistently exceeding growth targets and expanding regional market presence.
  • Conduct weekly reviews of BSA (Basic Slot Allocation) and align cargo planning to ensure optimal space utilization across allocated vessel capacities.
  • Collaborate with internal sales and operations teams to maximize slot usage , consistently targeting 100% vessel space utilization in line with carrier allocations.
  • Monitor booking trends and cargo flow to make proactive adjustments, minimizing space wastage and enhancing operational efficiency.
  • Generated significant YoY revenue growth by acquiring new clients and strengthening relationships with key existing accounts.
  • Conducted in-depth monthly business loss analysis , identifying gaps and implementing win-back strategies that revived dormant accounts.
  • Streamlined inventory management , reducing waste by X% and maintaining optimal stock levels in collaboration with operations and supply chain teams.
  • Produced and presented comprehensive weekly and monthly sales performance reports , enabling leadership to make data-driven strategic decisions.
  • Resolved high-impact client issues through strategic engagement and proactive communication, resulting in a notable increase in customer satisfaction and repeat business.
  • Designed and executed targeted marketing campaigns , leading to measurable gains in brand visibility and lead conversion.
  • Built and nurtured long-term relationships with both suppliers and clients, ensuring reliability, competitive pricing, and operational synergy.
  • Partnered with senior leadership to craft and implement business strategies, directly contributing to achievement of regional growth objectives .
  • Promoted a culture of continuous improvement , encouraging team learning, cross-departmental collaboration, and operational innovation.
  • Identified bottlenecks in workflows and implemented scalable solutions, increasing overall operational efficiency and service quality.

Assistant Manager - Marketing

Seahorse Ship Agencies India Pvt. Ltd.
11.2011 - 03.2015
  • Manage end-to-end liner sales operations for ANL and KMTC Line , promoting services across key trade lanes including Europe, US East Coast, Far East, and Middle East .
  • Drive freight forwarding business development by managing direct BCO (Beneficial Cargo Owner) accounts and offering tailored logistics solutions.
  • Supervise daily sales and operational activities, ensuring alignment with performance benchmarks and customer service standards.
  • Foster high customer satisfaction through swift issue resolution and proactive communication, enhancing client retention and loyalty.
  • Build and maintain a cohesive and motivated team environment by nurturing cross-functional collaboration and providing ongoing support.
  • Enhance operational workflows to boost productivity while maintaining service quality and compliance with international trade practices.
  • Strengthen internal team synergy by promoting a culture of shared goals, open communication, and continuous improvement.

Senior Executive Sales Representative

Contfreight Shipping Agency (I) P. Ltd. (J.M.Baxi)
07.2009 - 10.2011
  • Managed sales and marketing operations across all Inland Container Depots (ICDs) in North India, ensuring consistent business growth and alignment with corporate targets.
  • Conducted regular visits to key ICD locations to drive export business, expedite inventory evacuation, and strengthen customer relationships.
  • Promoted import sales in target markets to increase revenue streams and boost the company's regional market share.
  • Prepared and submitted timely weekly and monthly reports to senior management, providing insights for strategic decision-making.
  • Collaborated with internal teams and external stakeholders to ensure seamless operational execution and client satisfaction.
  • Played a key role in expanding the company's presence in inland markets by identifying new business opportunities and nurturing long-term client partnerships.

Executive Sales Support (Staff)

Goodrich Maritime Pvt. Ltd.
10.2007 - 06.2009
  • Acted as a key liaison between shipping lines, NVOCC operators, and sales teams , ensuring smooth communication for pricing, space allocation, and booking processes.
  • Handled end-to-end coordination for customer bookings and operational support , resolving issues swiftly to maintain high service standards.
  • Collaborated with overseas counterparts to manage nomination cargo and free-hand business, ensuring compliance with commercial and operational requirements.
  • Prospected and negotiated with new international partners to establish terms for collect business , expanding the global network and business scope.
  • Strengthened customer retention by improving communication efficiency, reducing response times, and delivering consistent service excellence.
  • Devised innovative operational strategies to address complex challenges, resulting in enhanced efficiency and organizational performance.
  • Fostered long-term client relationships through reliable service delivery and continuous process improvement.

Import Executive

East West Freight Carriers Pvt. Ltd.
07.2005 - 09.2007
  • Coordinated with shipping lines and airlines to track shipment status and ensure timely issuance of Delivery Orders (DOs) for smooth cargo release.
  • Liaised with the finance department to facilitate timely import payments , ensuring uninterrupted documentation and cargo clearance.
  • Managed communication between importers and vendors , ensuring prompt shipment clearance and on-time delivery.
  • Collaborated with inventory and logistics teams to integrate imported goods seamlessly into internal inventory management systems.
  • Conducted periodic vendor performance reviews , providing actionable feedback to improve reliability, quality, and service standards.
  • Reduced lead times by streamlining coordination with overseas suppliers and logistics partners, boosting overall supply chain efficiency.
  • Developed an effective system for managing import documentation, improving organization and accessibility of records.

Education

MBA - International Business Management

Amity University
Noida, India
01.2024 - 07.2025

Bachelor of Commerce - Financial Accounts, Economics And Commerce

Delhi University, Delhi
New Delhi, India
07.2001 - 12.2003

Skills

  • Strategic planning

  • Market Research & Competitor Analysis

  • Customer Relationship Management (CRM)

  • Territory Management (North India, ICDs)

  • MS Excel, PowerPoint & Reporting Tools

  • Foundational understanding of ChatGPT and Power BI

Hobbies

  • Travel: Passionate about both business and personal travel, using each trip as an opportunity to explore new cultures and gain new perspectives.
  • Networking: Enthusiastic about building new relationships and expanding my professional network through meaningful interactions with diverse people.
  • Learning: Continuously seeking to expand my knowledge and skills by embracing new challenges and regularly reading books on personal development and industry trends.


Timeline

MBA - International Business Management

Amity University
01.2024 - 07.2025

Manager Marketing

KMTC INDIA PVT. LTD.
04.2015 - Current

Assistant Manager - Marketing

Seahorse Ship Agencies India Pvt. Ltd.
11.2011 - 03.2015

Senior Executive Sales Representative

Contfreight Shipping Agency (I) P. Ltd. (J.M.Baxi)
07.2009 - 10.2011

Executive Sales Support (Staff)

Goodrich Maritime Pvt. Ltd.
10.2007 - 06.2009

Import Executive

East West Freight Carriers Pvt. Ltd.
07.2005 - 09.2007

Bachelor of Commerce - Financial Accounts, Economics And Commerce

Delhi University, Delhi
07.2001 - 12.2003

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Manoj AryaManager -Marketing