Manoj B

Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in Network systems and environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Dogged Technical Support Engineer verifies resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.