Manoj Bahl
Greater Noida
Summary
Driven sales executive with several years of experience and a goal-oriented mindset. Successful in cold calling, researching new markets, and building strong client relationships. Eager to apply novel approaches to new business generation and customer retention.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
14
14
years of professional experience
Work History
Senior Sales Executive
Amaare Fashion Pvt Ltd
08.2024 - Current
- Replenished and arranged items to maintain appearance.
- Negotiated contracts and closed agreements to maximize profit.
- Contacted current and potential clients to promote products and services.
- Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify potential customers and competitive pricing.
- Established pricing strategies that maximize profits while remaining competitive in the marketplace.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Networked with potential customers, made cold, and warm calls and set up appointments and showcase offerings.
- Greeted and assisted customers to foster positive experiences.
- Provided exceptional customer service throughout the entire sales process.
Manager on Duty
Heritage
08.2023 - 05.2024
- Resolved customer complaints in a professional manner.
- Conducted regular team meetings to discuss operational issues.
- Performed administrative tasks such as filing documents or preparing reports.
- Ensured compliance with safety regulations, company policies, and procedures.
- Maintained inventory levels by ordering supplies as needed.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Negotiated with suppliers to secure cost-effective resources.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Streamlined workflow processes, reducing project completion times.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Investigated incidents reported by customers or staff members.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed strategies to increase customer satisfaction ratings.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Senior Sales Executive
Amaare Fashion private Ltd
12.2019 - 08.2023
- Presented products and features to customers, responded to concerns, and redirected objections.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
- Sourced new sales opportunities through inbound lead follow-up.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Networked with potential customers, made cold, and warm calls and set up appointments and showcase offerings.
- Greeted and assisted customers to foster positive experiences.
- Provided exceptional customer service throughout the entire sales process.
- Monitored competitors' activities to maintain current knowledge of market conditions.
- Identified new business opportunities through research, customer feedback and industry analysis.
- Used cold calling and networking to sell products and services.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Floor Manager
Heritage Handloom emporium
02.2016 - 12.2019
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Stayed up-to-date on extensive company products and services.
- Developed strategies for increasing sales productivity and profitability within the department.
- Delegated work to staff, setting priorities and goals.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Maintained a safe, clean and organized floor environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Manager
AND Designs India Ltd
03.2012 - 02.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented efficient systems for tracking stock movement.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed daily banking activities such as deposits and withdrawals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Area Sales Manager
Good Things India Private Limited
12.2010 - 03.2012
- Planned, developed and implemented sales strategies in an assigned region.
- Developed sales training programs and materials for team development.
- Established and maintained strong, long-lasting customer relationships by addressing needs and concerns.
- Cultivated a culture of success and ongoing business and goal achievement within the team.
- Implemented and adjusted the sales strategy based on market trends and results.
- Conducted market research to identify customer needs and trends.
- Provided detailed sales reports and revenue forecasts to senior management.
- Led, trained, and mentored a team of sales professionals, enhancing their skills and performance.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Collaborated with the customer service team to ensure client satisfaction and resolve any sales-related issues.
Education
Bachelor of Arts -
Delhi University
New Delhi06-1997
Skills
- Promotional planning
- Sales coaching
- Strategic planning
- Client relationship management
- Closing deals
- Revenue generation strategies
- Relationship selling
- Team development
- Sales development
- Client account management
- Competitive analysis
- Sales presentations
- Negotiation expertise
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Senior Sales Executive
Amaare Fashion Pvt Ltd
08.2024 - Current
Manager on Duty
Heritage
08.2023 - 05.2024
Senior Sales Executive
Amaare Fashion private Ltd
12.2019 - 08.2023
Floor Manager
Heritage Handloom emporium
02.2016 - 12.2019
Store Manager
AND Designs India Ltd
03.2012 - 02.2016
Area Sales Manager
Good Things India Private Limited
12.2010 - 03.2012
Bachelor of Arts -
Delhi University
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