Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Manoj Bharsakle

Pune

Summary

Seasoned Site Reliability Engineering (SRE), DevOps, and Service Delivery Leader with 18+ years of end-to-end experience across Product/Application Support, Release Management, Project Management, and Cloud-Native Architecture. Adept at driving operational excellence, managing globally distributed and cross-functional teams, and delivering resilient enterprise systems on AWS and Azure using modern DevOps and SRE practices. Proficient in CI/CD tools, Infrastructure-as-Code (IaC), and leading monitoring and observability practices. Strong understanding of SLOs, SLIs, and SLAs, reinforced by expertise in Agile/Scrum methodologies, and comprehensive project management, ensuring on-time, within-scope, and within-budget project delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head Of Digital And Technology

Aramex India Pvt. Ltd
PUNE
01.2025 - Current
  • Collaborated with Project Owner to develop comprehensive project plans and monitor progress.
  • Reported project statuses to stakeholders, facilitating effective team communication.
  • Managed project scope, schedule, and costs using project management tools.
  • Led cross-functional teams to deliver complex development projects while enhancing Agile adoption.
  • Provided 24/7 production support for critical systems, ensuring high availability.
  • Spearheaded SRE operations, automating release pipelines across AWS and Azure platforms.
  • Directed infrastructure provisioning using Terraform and implemented Kubernetes-based microservices delivery.
  • Established ITIL-compliant Change Management processes, enforcing version control best practices.
  • Identified areas of improvement within existing processes by utilizing best practices from other organizations.
  • Established relationships with key stakeholders in order to facilitate collaboration between departments within the organization.

Associate Manager

Great Software Laboratories
PUNE
11.2016 - 01.2025
  • Built and led a globally distributed SRE, DevOps, and Support team, managing mission-critical systems across Telecom, SaaS, Data Science, and Banking domains.
  • Managed multiple complex development projects with end-to-end ownership, working closely with Project Owners to develop detailed project plans, monitor progress, and ensure on-time, within-scope, and within-budget delivery.
  • Directed shift planning, resource allocation, and knowledge management for distributed support teams, ensuring continuous 24/7 coverage, and effective response.
  • Led cross-functional project teams, guiding the Engineering team from a feature/product development standpoint, to ensure successful delivery of complex solutions.
  • Coached project teams on Agile/Scrum methodologies and project management process implementation, fostering a culture of continuous improvement, and actively identifying process gaps and opportunities for enhancement.
  • Managed changes to project scope, project schedule, and project costs using appropriate tools and techniques, and measured project performance to ensure alignment with objectives.
  • Actively participated in all release management cycles, conducting quantitative and qualitative analysis, forecasting trends, and proactively identifying and managing risks to ensure smooth and successful deployments.
  • Managed the relationship with clients and all stakeholders, serving as the primary point of contact, and ensuring their needs are met.
  • Led end-to-end implementation of an MVP for a mobile super app in the FinTech domain, ensuring adherence to timelines, budget, and quality standards.
  • Provided 24/7 production and application support for business-critical systems, ensuring high availability and SLA adherence.
  • Acted as an individual contributor in troubleshooting complex issues across APIs, databases, middleware, cloud services, and infrastructure.
  • Led incident management, coordinated with cross-functional teams, and drove RCA, post-incident reviews, and blameless post-mortems.
  • Managed platform services, including authentication, integration, and deployment support across AWS, Azure, and hybrid environments.
  • Architected and maintained end-to-end CI/CD pipelines using Docker, Kubernetes, Helm, Jenkins, and Terraform for hybrid cloud infrastructure.
  • Implemented service reliability KPIs (SLIs/SLOs) and ITIL-aligned incident and problem management workflows.
  • Defined an observability strategy with Grafana, Prometheus, and Datadog, including alert routing via PagerDuty and Slack integration.
  • Collaborated with DevOps, SRE, and engineering teams to implement long-term fixes, and improve overall platform stability.
  • Acted as Scrum Master across multiple Agile squads, managing sprint planning, retrospectives, and stakeholder demos.
  • Delivered MVPs for FinTech mobile platforms and API gateways, aligning feature delivery with business priorities.
  • Designed and implemented on-call rosters, L1/L2/L3 escalation protocols, and monitored SLA adherence across time zones.
  • Facilitated multi-layer support for API failures, authentication issues, data latency, and third-party integrations.
  • Managed production ticket queues via Jira and ServiceNow; resolved over 90% of incidents within the defined SLA.
  • Developed dashboards for application uptime, latency, and error budgets, enhancing transparency with business.
  • Led proactive capacity planning, log tuning, and traffic-shaping efforts to stabilize load-heavy services.
  • Investigated and resolved complex issues as an individual contributor across services and deployment pipelines.
  • Led and documented post-incident reviews and RCA reports, ensuring that learnings were integrated into runbooks and alert tuning.
  • Hands-on in managing the end-to-end incident lifecycle, including triage, escalation, communication, RCA, and blameless postmortems, following ITIL v4 best practices.
  • Served as an ITIL Subject Matter Expert, driving incident, change, problem, and release management in alignment with compliance and audit standards.
  • Established L1, L2, and L3 support structures, knowledge base articles, and shift-based operations to meet 24/7 business demands.
  • Independently handled escalations, conducted RCA sessions, published post-incident reports, and drove product fixes in coordination with engineering.
  • Proficient in integrating ALM tools like Jira, HP ALM, and TestRail with CI/CD pipelines to ensure traceability, quality, and audit readiness across Agile and DevOps environments.
  • Utilized Git, GitHub, and Docker for version control, code management, and containerization of applications.
  • Monitored microservices deployments on AWS using Datadog, Grafana, and Prometheus, ensuring optimal performance and reliability.
  • Conducted log analysis using Sumo Logic to troubleshoot issues and optimize system performance.
  • Led end-to-end incident management processes using Rollbar, conducting root cause analysis (RCA), and preparing post-mortem reports.
  • Spearheaded Agile methodologies and Scrum practices, leading a team of 12 in developing anti-fraud detection systems, data lakes, API management, and ESG initiatives.
  • Proficient in collaboration tools like SharePoint, MS Dynamics, Salesforce, Jira, and Slack, for effective communication and project management.
  • Managed documentation using Confluence, creating comprehensive technical documentation and post-incident reports.
  • Implemented synthetic monitoring using Datadog to proactively identify and resolve potential issues.
  • Responsible for setting team goals, KPIs, conducting performance appraisals, and managing budget allocations.

Senior Team Lead

Persistent Systems Limited
PUNE
12.2007 - 10.2016
  • Managed end-to-end support delivery, interfacing directly with enterprise clients, and resolving high-impact production incidents.
  • Provided 24/7 production and application support for business-critical systems, ensuring high availability and SLA adherence.
  • Acted as an individual contributor in troubleshooting complex issues across APIs, databases, middleware, cloud services, and infrastructure.
  • Led incident management, coordinated with cross-functional teams, and drove RCA, post-incident reviews, and blameless post-mortems.
  • Defined and managed shift rosters, on-call rotations, and escalation matrices to ensure continuous coverage, and effective response.
  • Owned release cycles for enterprise messaging products deployed on Linux servers, including critical, hotfix, and general availability releases.
  • Provided L2 support for the Openwave Email Mx platform, resolving issues related to email delivery, SMTP failures, and system crashes in high-availability environments.
  • Managed and maintained enterprise-scale email infrastructure, including MX servers, SMTP relays, DNS configuration, and antispam filtering.
  • Performed end-to-end email flow troubleshooting using logs, packet traces, and header analysis to resolve latency, bounce, and blacklist issues.
  • Monitored email service health using Nagios, setting up alerts for queue growth, connection errors, and timeouts.
  • Configured rate limiting, IP throttling, email size restrictions, and sender reputation monitoring using MXToolbox integration.
  • Participated in root cause analysis (RCA) for email outages and bounce spikes, documenting runbooks, and implementing preventive measures.
  • Configured legal intercept for specific customer requests.
  • Troubleshot complex issues involving POP, IMAP, LDAP, and MTA components, with in-depth debugging and patching.
  • Acted as a bridge between product and engineering for defect triage, enhancement planning, and risk mitigation.
  • Conducted change reviews, developed rollback strategies, and led UAT/go-live support for customer-facing deployments.
  • Delivered on-site support and stakeholder communication in Belgium and the U.S. for post-release stabilization.
  • Coached QA teams on test automation, conducted regression/load testing, and implemented Jira ticket triage processes.
  • Built first-generation support models for SaaS and on-premises products with 24/7 on-call frameworks.
  • Created SOPs and diagnostic checklists for application crashes, integration failures, and security patches.
  • Mentored support engineers, and reviewed their incident handling, knowledge base contributions, and RCA documentation.
  • Provided on-site production and platform support for major clients in the U.S. and Belgium, resolving critical escalations, and stabilizing post-release operations.
  • Set up a global support team of 30 engineers from scratch—hiring, onboarding, training, and defining KPIs, workflows, and support models.
  • Hands-on in managing the end-to-end incident lifecycle, including triage, escalation, communication, RCA, and blameless postmortems, following ITIL v4 best practices.
  • Served as an ITIL Subject Matter Expert, driving incident, change, problem, and release management in alignment with compliance and audit standards.
  • Established L1, L2, and L3 support structures, knowledge base articles, and shift-based operations to meet 24/7 business demands.
  • Independently handled escalations, conducted RCA sessions, published post-incident reports, and drove product fixes in coordination with engineering.
  • Led the technical support team, acting as the primary point of contact for stakeholders, and managing escalated issues.
  • Interfaced with business units to identify defects and file bugs and feature requests, working closely with development teams for resolution.
  • Led multiple support and QA teams, ensuring high performance and accountability.
  • Led cross-functional Scrum teams in delivering high-quality software solutions, ensuring alignment with the business unit (BU) and client vision.
  • Conducted case trend analysis, providing insights for Product Quality Review (PQR) meetings.
  • Monitored key metrics related to product quality, driving initiatives to improve overall product performance and customer experience.
  • Troubleshoot day-to-day customer issues until resolution.
  • Worked with clients to manage day-to-day delivery communications, handle escalations, and ensure smooth project execution.
  • Replicated issues in-house to troubleshoot and determine root causes.
  • Managed the creation of JIRA tickets, collaborating with engineering, product management, and release management teams to address technical roadblocks.
  • Experienced in end-to-end Application Lifecycle Management (ALM), including requirements gathering, development, testing, release, and post-deployment support. Proficient in integrating ALM tools like Jira, HP ALM, and TestRail with CI/CD pipelines to ensure traceability, quality, and audit readiness across Agile and DevOps environments.
  • Served as a technical mentor, helping internal teams ramp up on niche product features, and new technologies.
  • Conducted RCA (Root Cause Analysis) for various issues.
  • Provided post-incident reviews to ensure continuous improvement.
  • Responsible for change management and implementing change requests.
  • Reviewed product documentation and release notes.
  • Automated various functional test cases using QTP.
  • Conducted regression and retesting.
  • Created and reviewed functional and technical specifications for messaging products.
  • Developed and tracked the Requirement Traceability Matrix.
  • Created test plans and test cases.
  • Performed load and stress testing using JMeter.
  • Implemented synthetic monitoring using Datadog to proactively identify and resolve potential issues.
  • Responsible for setting team goals, KPIs, conducting performance appraisals, and managing budget allocations.
  • I worked in an agile model, occasionally acting as the Scrum Master.
  • Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring the team remained aligned with client priorities.
  • Tracked risks, issues, and dependencies at the sprint and release levels, working with teams to manage impediments, and ensure successful delivery.

Junior Quality Engineer

Software AG India Private Limited
PUNE
06.2006 - 11.2007
  • Developed test plans to ensure software quality standards.
  • Executed manual and automated testing procedures effectively.
  • Collaborated with developers to identify and resolve software defects.
  • Participated in requirement reviews to ensure quality compliance.
  • Documented testing results and maintained accurate records.
  • Assisted in creating and maintaining test cases for software applications.
  • Supported team in continuous improvement initiatives for testing processes.
  • Communicated testing progress and issues during team meetings.
  • Coordinated with other departments to resolve identified problems quickly and effectively.
  • Facilitated communication between stakeholders concerning progress towards meeting quality targets.
  • Investigated process non-conformances by gathering relevant information from production staff.
  • Developed, implemented, and maintained quality assurance protocols in accordance with industry standards.
  • Developed training materials for Quality Assurance personnel regarding procedures, processes, and equipment operations.
  • Participated in product design reviews to ensure that design specifications meet quality objectives.
  • Verified that all documentation is complete prior to release of any product or component into full production runs.
  • Maintained accurate records of all test results and reports generated during the course of inspections.
  • Assisted in the development of new products by providing input on quality control processes.
  • Generated reports summarizing findings from investigations into process non-conformances.
  • Designed and maintained comprehensive test scenarios for SOAP and REST APIs using SoapUI and Postman, ensuring full coverage of integration points between systems.
  • Conducted performance testing using JMeter to evaluate system behavior under load, optimizing middleware throughput by identifying bottlenecks.
  • Developed and executed test cases for enterprise middleware (CentraSite/WebMethods), covering both functional and non-functional testing.
  • Built requirement traceability matrices (RTM), defined test plans, and implemented regression strategies.
  • Automated repetitive testing with QTP, resulting in a significant reduction in testing time and increased efficiency.

Education

Bachelor of Science - Mathematics

Sant Gadge Baba University
Amravati
03-2004

Skills

  • Project management: detailed project planning, project monitoring and control, scope management, schedule management, cost management, risk management, budgetary analysis, performance measurement, stakeholder management, client relationship management, and cross-functional team leadership
  • Agile and Scrum methodologies: Agile/Scrum coaching and implementation, sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement, Agile performance metrics, continuous process improvement, and lean principles
  • Software Development Life Cycle (SDLC): Comprehensive understanding of SDLC phases, software quality assurance (SQA) methodologies, release management, quantitative and qualitative analysis, trend forecasting, and bug/issue tracking systems
  • Cloud and DevOps: AWS (EC2, Lambda, ECS, S3, VPC, EKS, IAM, CloudWatch, CloudFront, Cognito, SAM), Azure, Docker, Kubernetes, Terraform, Ansible, Jenkins, TeamCity, Octopus Deploy, GitHub, CI/CD, microservices, containerization, infrastructure-as-code (IaC)
  • Operations and support: 24/7 production support, incident management, problem management, change management, release management, escalation management, on-call rotations, shift management, SLA/SLO/SLI management, ITSM, ITIL v4, knowledge management (KCS, Confluence), customer satisfaction (CSAT)
  • Monitoring and observability: Grafana, Prometheus, Datadog, Nagios, Sumologic, Splunk, Logstash, Kibana, Dynatrace, Dot-Com Monitoring, SCOM, synthetic monitoring
  • Technical troubleshooting: APIs (Mashery, Postman, JMeter, SOAPUI), databases (Sybase, MySQL, Cassandra, Oracle, PostgreSQL), middleware, web/application servers (Apache Tomcat, WebLogic, WebSphere, JBoss, Resin, Nginx), Linux, Unix, Windows, Solaris, IBM AIX, LDAP, email systems (POP, IMAP, MTA)
  • Quality assurance and automation: HP ALM, TestRail, QTP, test case management, regression testing, performance testing
  • Communication and collaboration: excellent client-facing and internal communication (written and verbal), team-wise communication facilitation, remote team collaboration, stakeholder reporting, presentation skills
  • Personal attributes: Self-driven, detail-oriented, organized, strong prioritization, multi-tasking, proactive problem-solver, adaptable

Affiliations

Professional Activities Process Improvement & Innovation Cross-Functional Engagement Learning & Certifications Knowledge Sharing

  • Mentored junior project managers, SREs, and QA engineers on Agile methodologies and stakeholder engagement.
  • Conducted Agile/Scrum workshops and onboarding sessions for cross-functional teams.
  • Facilitated weekly project health check meetings and release readiness reviews.
  • Led monthly blameless postmortems and RCA reviews for high-priority incidents.
  • Organized and led sprint demos and stakeholder showcases to demonstrate business value delivery.
  • Designed and implemented internal process improvement frameworks to optimize project delivery timelines.
  • Acted as an internal Agile Coach, helping teams adopt and mature Agile practices.
  • Spearheaded the transition from Waterfall to Agile (Scrum/Kanban) across 3 major projects.
  • Introduced automated dashboarding and KPI tracking for release management using Jira & Power BI.
  • Piloted the implementation of Intelligent Swarming in support operations to reduce MTTR.
  • Championed shift-left testing and integrated QA automation early in the SDLC.
  • Actively participated in strategic planning and quarterly OKR setting sessions with leadership.
  • Collaborated with product, engineering, support, and infra teams to streamline deployment pipelines
  • Represented the project management team in customer steering committees and roadmap alignment meetings.
  • Completed certifications in PMI-ACP, SAFe Agilist, Scrum Master, and ITIL V4.
  • Regular participant in webinars on DevOps, Site Reliability Engineering, and Cloud Governance.
  • Attended annual Agile India, DevOps Enterprise Summit, and Atlassian Community events.
  • Delivered internal tech talks and brown bag sessions on CI/CD best practices, postmortem writing, and release governance.
  • Authored internal Confluence pages for project planning templates and release checklist best pract

Accomplishments

  • Pat On the Back
  • You Made A Difference
  • Start Award
  • Star Team Award

Certification

Awards

  • GNIIT
  • Certified Kubernetes Administrator (Udemy)
  • Understanding GenAI (Udemy)
  • Vulnerability Management (Udemy)
  • Effective Business Communication, Writing Effective E-mails, and Developing Leadership Skills

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Head Of Digital And Technology

Aramex India Pvt. Ltd
01.2025 - Current

Associate Manager

Great Software Laboratories
11.2016 - 01.2025

Senior Team Lead

Persistent Systems Limited
12.2007 - 10.2016

Junior Quality Engineer

Software AG India Private Limited
06.2006 - 11.2007

Bachelor of Science - Mathematics

Sant Gadge Baba University

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Manoj Bharsakle