MANOJ BHATI
FARIDABAD
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager of Operations
BLINKIT E-COMMERCE PVT LTD
FARIDABAD
10.2024 - Current
- Developed store strategies in collaboration with senior management to optimize performance.
- Updated store signage and displays for improved customer engagement.
- Evaluated performance metrics, integrating feedback into actionable improvement plans.
- Delegated responsibilities among staff, establishing clear priorities and goals.
- Analyzed sales data, identifying trends to inform marketing campaigns.
- Created weekly schedules that aligned with business demands and staffing needs.
- Trained and mentored team members to enhance service delivery standards.
- Conducted regular reviews of stock levels to mitigate inventory shortages.
- Developed and maintained store policies, procedures and operations manual.
- Resolved customer complaints promptly and professionally.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured that store was clean and organized at all times.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified areas of improvement in store operations processes.
- Recruited, trained and managed a team of 20+ employees.
- Maintained records of daily transactions using point-of-sale systems.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Mitigated business risks by working closely with staff members and assessing performance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Provided feedback on product selection, layout, displays and promotions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented effective cost-control measures to maximize profitability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Conducted daily meetings with staff to discuss operational issues or changes.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Store Incharge
DAVAINDIA ( ZOTA HEALTHCARE PVT LTD)
FARIDABAD
10.2023 - 10.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Logistics Manager
HARGUN LOGISTICS
FARIDABAD
04.2021 - 10.2023
- Provided guidance on best practices for warehousing operations based on industry standards.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Identified opportunities to reduce cost and improve productivity.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Established or monitored specific supply chain-based performance measurement systems.
- Identified and resolved shipping and packaging errors.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Education
Bachelor of Arts - Political Science (HONORS)
SOL
NEW DELHI08-2018
Skills
- Inventory management
- Sales analysis
- Visual merchandising
- Employee training
- Customer service
- Process improvement
- Team building
- Data analysis
- Budget management
- Staff scheduling
- Conflict resolution
- Safety compliance
- Performance evaluation
- Operational strategies
- Relationship building
- Computer skills
- Promotions management
- Health and safety
- E-commerce integration
- Point of sale systems
- Store maintenance
- Store layout design
- Employee scheduling
- Performance appraisals
- Merchandise planning
- Recruitment and hiring
- Competitor monitoring
- Store opening and closing
- Security system monitoring
- Operations oversight
- Bank deposit procedures
- Market analysis
- Goals and performance
- Accurate cash handling
- Employee terminations
- Delegating work
- Payroll management
- Team motivation
- Staff supervision
- Loss prevention procedures
- Special events
- Operational efficiency
- Operational budgeting
- Strategic thinker
- Multitasking and organization
- Employee supervision and motivation
- Team building and leadership
- Systems and software expertise
- Retail inventory management
- Order management
- Team leadership
- Program administration
- Sales strategies
- Customer service management
- Project management
- Work Planning and Prioritization
- Operations management
- Report generation
- Loss prevention
- Team development
- Promotional planning
- Maximizing profitability
- Opening and closing procedures
- Relationship building and management
- Hourly shift management
- Verbal and written communication
- Sales promotions
- Profit margin optimization
- Employee retention strategies
- Team leadership and coaching
- Outstanding communication skills
- Strategic planning
- Inventory oversight
- Personnel development
- Financial operations management
- Friendly and positive
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
* BEST STUDENT OF THE YEAR AWARD
* BEST ATHLETE OF THE YEAR
Timeline
Assistant Store Manager of Operations
BLINKIT E-COMMERCE PVT LTD
10.2024 - Current
Store Incharge
DAVAINDIA ( ZOTA HEALTHCARE PVT LTD)
10.2023 - 10.2024
Logistics Manager
HARGUN LOGISTICS
04.2021 - 10.2023
Bachelor of Arts - Political Science (HONORS)
SOL
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