Manoj Bhatt
Bengaluru/Gurgaon
Summary
Skilled Operations Manager with over 13 years of experience in team building, cost optimization and Last mile operations, improvements across Hospitality, FMCG, Retail, and E-Commerce. Dedicated to reducing expenses without compromising quality. A reliable team player committed to fostering high-performing teams.
Overview
13
13
years of professional experience
Work History
Operations Manager
Sodexo India
Bengaluru
2024.04 - Current
- Leading a a multi-tier team comprising of Site Directors, Key Account Managers, Unit Managers, Site managers team of 17 direct and 500+ FTC employees and reportees in Karnataka Education segment as Operations Head.
- Handling 14 sites and achieving a GOP of 7% month on month in Food Services and Facility Management.
- Creating a diverse and inclusive workplace while working on various projects such as women in culinary, housekeeping.
- Building a strong team and creating a clear career vision path by contributing in the L&D vertical for employees to grow and retain in the company.
- Maintaining Service level agreements as expected by the clients across menu planning, events managing and other services.
- Ensuring 85+ HSE audit score, 5-8% attrition rate, ontime monthly invoicing and time payment collection.
City Head
Milk Basket (Reliance Retail)
Gurugram
2021.07 - 2023.12
- Led a team of over 1000 employees as City Head of the Flagship 70,000 SqFt fulfillment center, ensuring exceptional customer experience
- Oversaw the growth and expansion of Milkbasket, stabilizing operations and achieving a monthly revenue of 25 crores
- Improved performance metrics by delivering an average of 32,000 orders per day, optimizing Last-mile operations with dedicated delivery heroes.
- Achieved a 99% on-time delivery (OTD) rate, with refund percentage below 0.65% and packing errors within the target of 0.10%, minimizing damages.
- Successfully managed hiring, training, and development of the workforce, resolving employee grievances through meetings, welfare initiatives, and recognition and reward programs
- Effectively handled customer escalations by implementing corrective actions and managed reverse logistics with cross-functional teams (CFTs).
- Conducted in-depth analysis of inflow trends, identified gaps, and implemented quality management systems (QMS) and performance metrics for door-to-door operations.
- Acted as a single point of contact (SPOC) for new process launches and ensured adherence to instructions received from the central headquarters team.
- Successfully managed third-party logistics by optimizing route planning, liaising with agencies, and controlling vehicle cost.
- Ensured resource availability and maintained a safe and efficient working environment through timely asset audits.
Cluster Head
Eatfit (Cult.fit)
Delhi NCR
2019.04 - 2021.06
- Managed a multi-tier team comprising Operations Managers, Hub Managers, Store Managers, and Operation/Delivery Executives in Delhi NCR.
- Led a team of 80+ team leaders responsible for tracking, planning, and dispatching last-mile orders.
- Coordinated with 500+ delivery fleet personnel for last-mile deliveries
- Monitoring and planning more than 15,000 consolidated last-mile online orders for all 24 kitchens.
- Achieving a 98% successful delivery rate and maintaining an average delivery time of 28 minutes.
- Tracking daily supply routes and optimizing delivery efficiency.
- Planned and optimized product flow, capacity, and workforce for unit operations.
- Established a cluster kitchen that prepares 8,000 kgs of food daily and distributes it to 20 kitchens in North India.
- Set up and partnered with warehouses (2 frozen, 1 chilled, and ambient warehouse) in NCR.
- Expanded the product portfolio by adding 300+ ready-to-eat products, essential groceries, healthy nutrition.
- Oversaw the daily mid mile operations from warehouses to each hub center, including raw material receiving.
- Launched 13 new kitchens in different cities from scratch, currently overseeing a total of 24 kitchens across North Region.
- Managing daily orders, including consolidation from hubs and 3PL vendors (e.g., Swiggy, Zomato)
- Introduced an offline supply vertical for offline business, successfully delivering 2,000+ offline orders from multiple
- Aligned area managers to track employee performance, daily operation metrics, offline bulk orders.
- Assigned team leaders to handle customer escalations and centrally manage reverse pickups for issue.
- Established and continuously improved processes from warehouse operations to last-mile deliveries.
- Developed SOPs for handling, receiving, and dispatching finished products from warehouses to hubs.
- Implemented disciplined processes for handling and delivering last-mile orders.
City Head
Freshmenu.com (FoodVista India Pvt Ltd)
Delhi NCR
2015.02 - 2019.03
- Analyzed stock/sales reports, managed inventory, and handled procurement.
- Oversaw marketing, expansion, and business strategies in the designated area.
- Managed a 300-rider delivery team for timely hot food delivery.
- Aligned budgets, adjusted strategies based on market dynamics.
- Conducted aging analysis, maintained supply-demand alignment, prepared MIS reports.
- Established goals, strategy, marketing plans, including promotions.
- Ensured consistency through procedures, audits.
Store Manager
Puma India Pvt Ltd
Bangalore
2012.12 - 2015.01
- Oversee store operations, customer service, and profit and loss management.
- Implement a retail plan aligned with company strategy for the designated area.
- Recruit, hire, and develop employees while evaluating their performance.
- Analyze sales and inventory, prepare reports, and ensure store appearance and merchandising align with marketing campaigns.
Senior Supervisor
Metro Cash and Carry
Bangalore
2011.05 - 2012.11
- Handled Dairy,Frozen and Bakery Department with a an inventory assortment of more than 300+ products.
- Ensured 100% accuracy in the inventory and 0.8% discrepancy in the annual audit.
- Responsible for Quality audits of the department.
- Worked closely with department heads and category team on slow moving products.
Education
MBA - Business Management
NMIMS
Mumbai, MH01.2019
Institute of Hotel Management
Hyderabad, TG2011-04
Skills
- Last mile operations
- P&L Management
- Supply Chain Operations
- People management
- Microsoft Office
- Warehouse Operations
- Quality Management Systems
- Customer Service
- Inventory Management
- ERP
- Health and safety compliance
- Process Improvement
- Business Planning
Timeline
Operations Manager
Sodexo India
2024.04 - Current
City Head
Milk Basket (Reliance Retail)
2021.07 - 2023.12
Cluster Head
Eatfit (Cult.fit)
2019.04 - 2021.06
City Head
Freshmenu.com (FoodVista India Pvt Ltd)
2015.02 - 2019.03
Store Manager
Puma India Pvt Ltd
2012.12 - 2015.01
Senior Supervisor
Metro Cash and Carry
2011.05 - 2012.11
MBA - Business Management
NMIMS
Institute of Hotel Management
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