Manoj Chandwani
Raipur
Summary
Dynamic Branch Manager at ICICI Bank Ltd, acknowledged for orchestrating revenue growth and elevating customer satisfaction through strategic planning and motivating team leadership.
Overview
18
18
years of professional experience
Work History
Branch Manager
ICICI Bank Ltd
Raipur
04.2025 - Current
- Oversee daily branch operations to ensure efficiency and compliance with banking regulations.
- Oversaw a comprehensive financial services organization, including banking, investments, and insurance, fostering a strong sales and service culture.
- Implemented effective lobby management strategies, ensuring exceptional customer service experiences.
- Provided daily inspiration and leadership through coaching, morning huddles, and debriefing sessions.
- Collaborated with partners to consistently exceed revenue goals on a quarterly basis.
- Developed and executed strategic plans that aligned with company objectives, enhancing overall branch performance.
- Conducted regular performance evaluations to identify training needs, and improve staff effectiveness.
- Led daily operations to ensure branch efficiency and customer satisfaction.
- Managed staff schedules to optimize coverage and workflow during peak times.
Regional Head Sales (Unsecured, Auto, Cards)
ICICI Bank Ltd
Raipur
07.2022 - 04.2025
- Managed Raipur branches, focusing on unsecured, secured, card, and auto portfolios.
- Managed regional metrics and optimism KPIs through strategic planning.
- Managed team to accomplish defined objectives.
- Secured loan cases for vehicle, card, and unsecured products via branches and referrals.
- Accurately measured materials to reduce wastage.
- Partnered with staff to devise budgets and increase department revenue.
Sr. Branch Sales Manager (Mortgage)
ICICI Bank Ltd
Raipur
08.2021 - 07.2022
- Managed branch cluster to boost business through employee engagement.
- Facilitated professional development through mentoring, coaching, and training to advance sales team capabilities.
- Designed and implemented sales associate training initiatives.
- Pioneered sales training programmes to enhance effectiveness.
- Facilitated weekly training meetings to upskill team members, and improve overall efficiency.
- Achieved higher unit sales by applying and training in sales methodologies.
- Supervising, coaching, and developing service sales executives.
Manager (Preferred Relationship Manager)
HDFC Bank Ltd
Raipur
02.2012 - 07.2017
- Achieved successful onboarding of High-Net-Worth Individual customers to expand the client portfolio.
- Strengthened customer engagement through bespoke cross-selling initiatives.
- Retained customers by delivering exceptional service and acting as a dedicated point of contact.
- Co-ordinated sales resources to optimise support and outcomes.
- Boosted revenue streams by driving sales across Cards, Assets, and Third Party Product categories.
- Verified essential paperwork for customer account setup and maintenance.
- Error-free documentation for all account openings, and all customer instructions (e.g. Account changes and updates. Account changes and updates. Account changes and updates. Instructions for deposits, withdrawals, and transfers. Instructions for deposits, withdrawals, and transfers. Instructions for deposits, withdrawals, and transfers. Instructions for deposits, withdrawals, and transfers. Stop payments, FD closure, etc.
- Setting targets for revenue, profitability, volume, and customer satisfaction.
Unit Sales Manager
ICICI Lombard GIC Ltd.
Bangalore
01.2011 - 02.2012
- Managed business operations for ING Vysya Bank, and Fullerton India Ltd.
- Ensured effective operations by managing all back-office activities.
- Established healthy business relations with clients and external associates for repeat business.
- Directing business activities across nine branches, with responsibility expanding to thirty branches.
Associate Financial Service Manager
ICICI Prudential Life Insurance
Bangalore
06.2009 - 05.2010
- Maintained client database from inbound and outbound communications.
- Specialised in selling term, money back, ULIP and retirement insurance plans.
- Built relationships with clients to understand long-term and short-term financial requirements.
Business Development Executive
Info media 18 Ltd
Raipur
06.2007 - 06.2009
- Managed Raipur branches, focusing on unsecured, secured, card, and auto portfolios.
- Managed regional metrics and optimised KPIs through strategic planning.
- Managed team to accomplish defined objectives.
- Secured loan cases for vehicle, card, and unsecured products via branches and referrals.
- Accurately measured materials to reduce wastage.
- Partnered with staff to devise budgets and increase department revenue.
Education
MBA -
Sikkim Manipal University
Raipur01.2009
Bachelor of Art's -
Pt. Ravi Shankar shukla University
Raipur01.2006
Skills
- Inspiring Team and Individual Growth
- Sales management
- Customer relationship management
- Strategic planning
- Performance evaluation
- Financial analysis
- MS Office
- Visionary leadership
- Creative initiative
- Creative instinct
- Flexibility in Dynamic Environments
- Strong interpersonal skills and a positive attitude
- Branch operations
- Financial compliance
- Sales strategy
- Revenue generation
- Team leadership
- Lobby management
- Business development
- Cash handling
Projects
MetLife Insurance Pvt Ltd, In-Depth Analysis and benefits of ULIP Insurance Product Across the industry.
Hobbies and Interests
- Qualified c Certificate in NCC during Schooling
- Won General Knowledge competition during 10th & 12th class.
- NCFM Qualified.
- IRDA Qualified.
- Playing Cricket
- Listening Music
Personal Information
- Spouse's Name: Dr. Dolly Chandwani
- Date of Birth: 08/20/82
- Marital Status: Married
Timeline
Branch Manager
ICICI Bank Ltd
04.2025 - Current
Regional Head Sales (Unsecured, Auto, Cards)
ICICI Bank Ltd
07.2022 - 04.2025
Sr. Branch Sales Manager (Mortgage)
ICICI Bank Ltd
08.2021 - 07.2022
Manager (Preferred Relationship Manager)
HDFC Bank Ltd
02.2012 - 07.2017
Unit Sales Manager
ICICI Lombard GIC Ltd.
01.2011 - 02.2012
Associate Financial Service Manager
ICICI Prudential Life Insurance
06.2009 - 05.2010
Business Development Executive
Info media 18 Ltd
06.2007 - 06.2009
MBA -
Sikkim Manipal University
Bachelor of Art's -
Pt. Ravi Shankar shukla University
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