Manoj Choudhary
Lucknow
Summary
- A competent professional with experience in Business Process Service Delivery and Customer Relationship Management.
- Excellent organizational & planning skills having 14+ years of accomplished career with well-known IT Services, Business Solutions & Hospitality Organizations.
- Proven accomplishment record of leading and implementing process improvements ideas with interpersonal, people management, planning and problem solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Capri Global Housing Finance Ltd
Lucknow
07.2023 - Current
- Managing independently a ₹ 100 Million Home Loan and Loan against property portfolio for the bank
- Handling escalated issues or requests from leadership at the Client Shared Services Center and/or Branch
- Independently able to structure loans (term, covenants, collateral, guarantees)
- Contacting existing customers and informed them of new product offerings.
- Proactively sourcing and developing new business from internal and external referral networks.
- Cultivated strong and positive relationships with prospective clients through exceptional interpersonal and rapport building skills.
Senior Relationship Manager
Piramal Capital & Housing Finance Ltd
Lucknow
01.2023 - 06.2023
- Managing independently a ₹ 50 Million portfolio for the bank
- Handling escalated issues or requests from leadership at the Client Shared Services Center and/or Branch
- Contacting existing customers and informed them of new product offerings.
- Cultivated strong and positive relationships with prospective clients through exceptional interpersonal and rapport building skills.
Manager - Service Delivery Assurance
Wipro Ltd
Kolkata
05.2020 - 01.2021
- Close interactions with internal/external stakeholders, strategic planning, issue/dependency tracking, Risk management/conflict resolution and have high visibility to senior leadership team
- Review process documents (SOP's)
- Document new process and acquire sign-offs for process documents
- Review checklists for process improvement
- Provide guidance and solutions to team managers and team leaders
- Drive process improvement initiatives
Deputy Manager
Wipro Ltd
Kochi & Gurugram
08.2018 - 05.2020
- Transitioned IT Support Team for UAE based Bank in Chennai & Kochi
- Transitioned a Private Equity and Real Estate Investment Project in Gurugram
- Conducting timely calibration sessions on Infra Technical movements
Assistant Manager - Operations
Wipro Ltd
New Delhi
05.2015 - 08.2018
- Lead a team of 120 analysts, responsible for updating & profiling of high profile executives on Bloomberg Terminal with help of Company News, Company Filings and Different US Govt Websites
- Employee Motivation, Performance appraisal of team members and counselling for performance and capability building in conformance with goals
- Analysis of reports including process dashboards, team performance reports and initiate appropriate action plans
- Create and implement action plan for improvement
- Responsible for managing attendance, performance improvement plan for the team
- Mentor and assist new hires
- Participate in the process level initiatives like client audits, ISO, Six Sigma & Lean
- Proactively assisted operations manager with all tasks as needed efficiently and to high-quality standards.
- Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.
- Held daily meetings with staff before starting operations to delegate tasks and assign priorities.
Senior Executive
Wipro Ltd
New Delhi
11.2013 - 05.2015
- Assisting Client regarding the update of the important profiles using Company NEWS and taking care of the recent management changes in the organizations
- Took care of the News updates regarding the management changes in the organizations updated in Bloomberg
- To assist team Managers in maintaining the NEWS Queue & taking care of all the important organizations and the profiles related to these organizations
- Time to time interaction with Client for Product Enhancement and Improvement
- Managing the News queue by proper assignment of the News to the Analysts depending on their understanding and helping them with the same
Associate
Wipro Ltd
Greater Noida
10.2009 - 11.2013
- Assisting Client regarding the update of the important profiles using Company NEWS and taking care of the recent management changes for fortune 500 organizations
- Took care of the News updates regarding the management changes in the organizations updated in Bloomberg
Education
Bachelor of Arts - English
Vinayaka Missions Sikkim University
Gangtok, SKSenior Secondary - Humanities
Harcourt Butler School
Skills
- People Management
- Stakeholders Management (Internal & External)
- Customer Relations
- Planning & Problem Resolution
- Succession Planning
- Attrition Management
Certification
- Google Project Management Professional Certificate - April 2023
- Advanced Lean Six Sigma Yellow Belt - April 2023
Timeline
Assistant Branch Manager
Capri Global Housing Finance Ltd
07.2023 - Current
Senior Relationship Manager
Piramal Capital & Housing Finance Ltd
01.2023 - 06.2023
Manager - Service Delivery Assurance
Wipro Ltd
05.2020 - 01.2021
Deputy Manager
Wipro Ltd
08.2018 - 05.2020
Assistant Manager - Operations
Wipro Ltd
05.2015 - 08.2018
Senior Executive
Wipro Ltd
11.2013 - 05.2015
Associate
Wipro Ltd
10.2009 - 11.2013
Bachelor of Arts - English
Vinayaka Missions Sikkim University
Senior Secondary - Humanities
Harcourt Butler School
- Google Project Management Professional Certificate - April 2023
- Advanced Lean Six Sigma Yellow Belt - April 2023
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