Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Manoj Dashagranth

Sr Insights Analyst
Bangalore

Summary

Solutions-driven and experienced business/customer insights specialist with experience in Gaming industry and capturing, interpreting Quantitative data leading on to analysis and leveraging the findings to improve strategies and ensure actionable use across organization. Purpose-driven professional with record as strong team player.

Seeking opportunities to use analytical skills and strong people management skills to create cost-effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Data Science and Analytics Industry

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Senior Insights Analyst - CX

Pole to Win India PVT.LTD
Bangalore
2019.12 - Current
  • Collating Data from various platforms like Zendesk, Zacoustic, Explore and performing root cause analysis/Trend analysis and provide insights to stake holders which helps them to make meaning full business-related decisions
  • Finding valid solutions for a particular problem or a bug by analyzing the available data
  • Analysis of available Quantitative data to identify customer/business demands and enforce qualitative findings to meet/improve customer experience or business demands from stake holders.
  • Fluently create dashboards using Excel to get accurate insights and present it to the stake holders to make decisions which mitigate the upcoming issues.
  • Conducted research, gathered information from multiple sources and presented results.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Prepared variety of different written communications, reports and documents.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team to present to the stake holders/clients
  • Created plans and communicated deadlines to complete projects on time.

Quality Analyst

Pole to win India PVT Ltd
Bangalore
2018.12 - 2019.12


  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Recorded findings of inspection process, collaborating with Operations team to implement corrective actions.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Monitored KPIs to proactively address bottlenecks and quality issues.

Technical Support Representative

Pole to win India PVT.LTD
Bangalore
2017.06 - 2018.12
  • Assisted players in identifying the root cause for the issues experienced and explained solutions and provided troubleshooting to improve the gameplay experience.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked on priority players issues to provide best available troubleshooting steps and solutions to ensure fast possible solutions.

Education

B.Tech - Computer Science

Arni University
2011.01 - 2015.01

PUC - undefined

Sri Kirshna Reddy Chaitanya College
2007.01 - 2009.01

Skills

    Zendesk

undefined

Accomplishments

  • Supervised the insights team in absence of the Team manager and ensured that all the deliverables and Adhoc requests from clients are delivered within the deadline provided.
  • Honored multiple times with Quarterly rewards and recognition within the organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Insights Analyst - CX

Pole to Win India PVT.LTD
2019.12 - Current

Quality Analyst

Pole to win India PVT Ltd
2018.12 - 2019.12

Technical Support Representative

Pole to win India PVT.LTD
2017.06 - 2018.12

B.Tech - Computer Science

Arni University
2011.01 - 2015.01

PUC - undefined

Sri Kirshna Reddy Chaitanya College
2007.01 - 2009.01
Manoj DashagranthSr Insights Analyst