Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
Manoj Dey

Manoj Dey

Front Office Team leader
Kuwait City

Summary

Guest Experience Team leader with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees' and guests' needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's success. Customer focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty.

Guest experience leader skilled in optimizing client interactions and team performance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Strong focus on team collaboration, adaptability, and achieving measurable results. Known for reliability and flexibility in dynamic environments. Expertise includes conflict resolution, staff training, and operational efficiency.

Overview

8
8
years of professional experience
2020
2020
years of post-secondary education
9
9
Certifications

Work History

Guest Experience Team Leader

Marriott Executive Apartment
06.2024 - Current
  • Facilitated training sessions for new hires on hotel knowledge and customer service techniques
  • Coordinated and executed plans to enhance customer experience and loyalty
  • Resolved customer complaints and issues in a timely and professional manner
  • Collaborated with other departments to improve overall guest satisfaction and experience
  • Utilized feedback and data analytics to identify areas of improvement and develop action plans
  • Maintained a positive and welcoming environment for guests through effective communication and problem-solving skills
  • Delegate and divided work to the staff according to staff will capability
  • Managing Front office operation in absence of Front Office Manager, Preparing Schedule of Front Office Co- Workers

Guest Experience Expert

Marriott Executive Apartment
11.2022 - 05.2024
  • Managed front desk operations, including check-in, checkout and guest inquiries
  • Maintained a welcoming and professional demeanor, ensuring a positive guest experience
  • Handled phone and email correspondence with efficiency.
  • Handled cash and credit card transactions accurately and securely
  • Managed guest reservations and room assignments with attention to detail
  • Assignment of rooms according to the guest preferences
  • Coordinate with other departments to meet the requirements of guest satisfaction

Front Office Supervisor

Paul and Johns Hotels and Resorts
05.2022 - 10.2022
  • Supervise the efficient operations of reception including check in/out procedures
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  • Demonstrate a high level of customer service at all times

Business Advisor

Fast Info Legal Services
01.2022 - 05.2022
  • Used cold calls and networking to sell products and services
  • Converting potential sales leads into successful sales
  • Achieving sales target to meet the organizational goals

Sr. Guest Service Associate

Novotel Hyderabad Airport
01.2019 - 10.2020
  • Managed front desk operations and provided exceptional customer service in a busy hotel environment
  • Handled guest check-ins and checkouts, ensuring accuracy and efficiency
  • Experienced in providing excellent customer service and resolving guest complaints with a positive attitude
  • Proficient in managing reservations, check-ins, and checkouts in a fast-paced hospitality environment
  • Skilled in maintaining a friendly and welcoming atmosphere for guests while ensuring their needs are met
  • Adept at handling cash transactions and processing payments efficiently and accurately
  • Knowledgeable in promoting and upselling hotel amenities to enhance guest experience
  • Capable of multitasking and prioritizing tasks to ensure smooth operation of front desk and lobby area
  • Experienced in collaborating with other departments to provide seamless guest experience and resolve issues effectively

Front Office Team Member

Taj Vivanta
08.2017 - 09.2018
  • Managed front desk operations, including greeting visitors and answering phone calls
  • Maintained cleanliness and organization of the reception area
  • Handled customer inquiries and directed them to appropriate departments
  • Managed office supplies and inventory
  • Assisted with administrative tasks such as data entry and filing

Education

BACHELORS OF HOTEL MANAGEMENT -

BFIT COLLECGE UTTRAKHAND UNIVERSITY

PRIMARY AND SECONDARY EDUCATION - undefined

01.2010 - 01.2012

Skills

Strong interpersonal & communication skills

Certification

Upsell Star, 08/01/19, Novotel Hyderabad Airport

Disclaimer

I hereby Declare that the above mentioned information is authentic of the best of my knowledge and waiting for the opportunities.

Timeline

Guest Experience Team Leader

Marriott Executive Apartment
06.2024 - Current

Guest Experience Expert

Marriott Executive Apartment
11.2022 - 05.2024

Front Office Supervisor

Paul and Johns Hotels and Resorts
05.2022 - 10.2022

Business Advisor

Fast Info Legal Services
01.2022 - 05.2022

Sr. Guest Service Associate

Novotel Hyderabad Airport
01.2019 - 10.2020

Front Office Team Member

Taj Vivanta
08.2017 - 09.2018

PRIMARY AND SECONDARY EDUCATION - undefined

01.2010 - 01.2012

BACHELORS OF HOTEL MANAGEMENT -

BFIT COLLECGE UTTRAKHAND UNIVERSITY

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