MANOJ GUPTA
STORE MANAGER
Mumbai,Maharashtra
Summary
Results-driven management professional with over 10 years of progressive leadership experience, driving strategic growth and team excellence. Leveraging exceptional communication, interpersonal, and people management skills to deliver high-impact results.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
4
4
Languages
Work History
STORE MANAGER
GANGAR EYENATION PVT LTD.
Mumbai
04.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
SR. SALES EXECUTIVE
GKB OPTICAL
04.2014 - 02.2019
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
SR. SALES EXECUTIVE
TITAN EYE PLUS
Mumbai
04.2011 - 03.2014
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Calculated sales commission for sales team of [Number] representatives.
- Utilized multiple marketing strategies to improve profitability.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Education
Post Graduate Diploma in Management(PGDM) - Retail and Marketing
Delhi University
Bachelor in Commerce -
Chhatrapati Shahu Maharaj University
Skills
Verbal and written communication
Retail sales techniques
Sales expertise
Flexible schedule
Team leadership and coaching
Accurate cash handling
Training and mentoring
Hourly shift management
Multitasking and organization
Store opening and closing
Friendly and positive
Store operations
Retail inventory management
- Microsoft office
- Budgeting Skills
- Team Management
- Inventory Management
Interests
Cricket, Chess, Travelling, Cooking
Timeline
STORE MANAGER
GANGAR EYENATION PVT LTD.
04.2019 - Current
SR. SALES EXECUTIVE
GKB OPTICAL
04.2014 - 02.2019
SR. SALES EXECUTIVE
TITAN EYE PLUS
04.2011 - 03.2014
Post Graduate Diploma in Management(PGDM) - Retail and Marketing
Delhi University
Bachelor in Commerce -
Chhatrapati Shahu Maharaj University
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