Manoj Haridas
Operations Manager
Palakkad
Summary
Experienced Manager in Operations with a demonstrated history of working in the Hospitality industry. Skilled in Microsoft Excel, Microsoft Office, Management, and Leadership. Manage overall operations and is responsible for effectively and successfully managing labor, productivity, quality control, and safety measures as established and set for the Operations Department. Strong professional with a Bachelor in Management Studies (specializing in Hotel Management) from ISTM, Punjab, India Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Kairali Ayurvedic Group, Palghat
09.2021 - Current
- Ensure that each department delivers a consistently high standard of guest service
- Maintain effective cost controls in all areas
- Plan and directed resort's main operations including quality, standards, cleanliness, guest satisfaction
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations
- Work alongside all HODs to ensure the smooth running of the day-to-day operations
- Attend regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback
- Deputise for General Manager in his absence and at various meetings & events
- Ensure consistent implementation and review of SOPs throughout all Departments
- Be responsible for all the day-to-day queries, complaints, or problems that arise in the Resort
- Liaise daily with the GM and CRS to forecast business every weeka weekly basis and plan accordingly
- Conduct regular fire walks and Health & Safety audits
- Promote a positive employee relations culture through effective communication and regular team meetings.
Resort Manager
Livgrand
08.2019 - 04.2021
- Responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
- Ensuring compliance with health and safety legislation and licensing laws.
Manager Front Office
Grand Estancia - Luxury Business Hotel
04.2017 - 08.2018
- Ensure front desk is tidy and has all necessary stationery and material
- Train, supervise and support office staff, including receptionists, security guards and reservation departments
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers' requests
- Troubleshoot emergencies
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate personnel
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
- Prepare performance reports related to front office.
Reservation Manager
The Siena Village
12.2015 - 01.2017
- Controlling Hotel rates and Room inventory for all online portals
- Review arrival report daily
- Responsible for preparation of occupancy forecast
- Responsible for implementation of policies and procedures
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file
- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis
- Identify Top Producing Accounts ensure proper recognition by Reservation staff
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable
- Responsible for various Production reports and supply to each department concerned
- Monitoring Telephone Manner and general performance of reservations staff daily
- Ensure special handling of repeats guest and very VIP guest
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Review room blocking for Long Stay
- Suites and special group request
- Supervising of Group Reservations
- Maintain cordial relations with commercial clients
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action
- Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.
Front Office Manager
The Siena Village /Springdale Heritage
03.2014 - 12.2015
- Ensure front desk is tidy and has all necessary stationery and material (e.g
- Pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and reservation departments
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers' requests
- Troubleshoot emergencies
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate personnel
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
- Prepare performance reports related to the front office.
Camp Coordinator
Hospitality Catering LLC, Abu Dhabi
08.2011 - 01.2014
- Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency
- Maintain office Services
- Design and implement office policies
- Establish standards and procedures for office operations
- Supervise office staffs and monitoring time sheets
- Control correspondences and review supply office equipments
- Design filing systems are maintain and up to date
- Design procedures for record retention
- Ensure protection and security of files and records
- Transfer and dispose records according to retention schedules and policies
- Ensure all files are up to date
- Complete joining formalities and maintaining database of all the employees and clients
- Maintaining and making Manday’s and following client details
- Taking care of petty cash
- Taking care of the shift of employees, checking their reporting time and grooming
- Maintaining working hours of employees and preparing time sheet
- Listening to all kind of employee problems and resolving those issues
- Checking the expiry dates of passports, visa, labour cards (pathaka) and medical cards of employees and sending them for renewal
- Preparing Performance Appraisal reports and forwarding it to HR Department
- Responsible for processing of leaves, transfers and issuing letters to employees
- Conduct of meetings and all employee activities organized by management
- Coordinating with the staff supply company regarding issues related to supply staff in our company
- Coordinating with Catering Manager for controlling and maintaining Cost control
- Inspects all facilities and collect breakage fees
- Coordinating with Accomodation in charge for meeting Clients room needs
- Sending and receiving maintaining details and checklists from head Office
- Taking the lead role in coordinating all events in the camp.
Front Office Assistant
ABAD Group
03.2010 - 08.2011
- Greet’s, registers and assigns rooms to guests
- Issue Room keys to guests
- Responsible for proper key control and other security measures
- Answers Telephone in absence of telephone operator
- Transmits and receives telephone messages and sets up guest wake up calls
- Date, stamps, sorts and racks incoming mail and messages
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guest’s accounts
- Operates the front office computer system
- Computes bill, collects payment, and makes change for guest
- Makes and confirms reservations
- Collecting payments from guests for the facilities provided to them
- Posts charges, such as room, food, or telephone, to guest folio
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposit guests valuable in hotel safe or deposit box
- Checks out guests and inquiries about their stay
- Provides and ensures high-quality guest relations
- Receives and resolves guest complaints in a manner consistent with company policy
- Confers and cooperates with other departments as needed to ensure coordination of activities
- Ensure Inn compliance of all company policies and procedures
Trainee
Eagleton - The Golf Resort
07.2009 - 01.2010
Education
Graduate - management studies , Hotel Management
Indian School of Technology and Management
2021
Diploma - Hotel Management, Front Office
Continental Institute Of Hotel Management
2010
Plus Two - undefined
GVHSS Kanjikode
2007
undefined
CFDVHSS
2005
Skills
- Top Skills
- Room allotment
- Office and staff streamlining guest experiences
- Workflow Planning
- Policy and Procedure Implementation
- Staff Management
Timeline
Operations Manager
Kairali Ayurvedic Group, Palghat
09.2021 - Current
Resort Manager
Livgrand
08.2019 - 04.2021
Manager Front Office
Grand Estancia - Luxury Business Hotel
04.2017 - 08.2018
Reservation Manager
The Siena Village
12.2015 - 01.2017
Front Office Manager
The Siena Village /Springdale Heritage
03.2014 - 12.2015
Camp Coordinator
Hospitality Catering LLC, Abu Dhabi
08.2011 - 01.2014
Front Office Assistant
ABAD Group
03.2010 - 08.2011
Trainee
Eagleton - The Golf Resort
07.2009 - 01.2010
Graduate - management studies , Hotel Management
Indian School of Technology and Management
Diploma - Hotel Management, Front Office
Continental Institute Of Hotel Management
Plus Two - undefined
GVHSS Kanjikode
undefined
CFDVHSS
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