Manoj Jadhav
Mysore
Summary
Project Manager with 9+ years of experience overseeing end‑to‑end IT service delivery and operations for enterprise clients in global environments. Strong track record of managing multiple delivery streams and budgets over USD 1.2M, ensuring SLA adherence, cost optimization, and service excellence. PMP‑certified and ITIL‑aligned, with deep expertise in incident management, service optimization, automation, and operational governance. Extensive experience with ITSM tools (ServiceNow, Remedy, Elixir), infrastructure monitoring platforms (CA, Netreo, SolarWinds), PAM technologies (CyberArk, Arcon, BT), Microsoft Active Directory, and Oracle Databases. Skilled in vendor management, stakeholder communication, resource planning, performance reporting, and driving continuous improvement to meet client and business outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Project Manager
Wipro Technologies
2022.12 - Current
- Managed a team of 60+ engineers in Tools & Automation Project, overseeing multiple projects. Led initiatives covering Data Center ITSM, monitoring, Technical Remote Support, PAM, Event Correlation Tools, and Automation Orchestrators.
- Leading an Automation team in identifying use cases across multiple Data Center domains to implement automation, effectively eliminating L1 support.
- Currently leading a Gen-AI platform team to identify and implement new use cases, while enabling training and upskilling for engineers to drive innovation.
- Contributed to the Zero Touch Automation project for Active Directory ID requests, automating up to 20K requests per month and eliminating manual intervention.
- Risk & Change Management: Major incident & problem management working experience - Ability to articulate the technical RCAs, sound knowledge in 5 whys, fishbone methods and Independently worked with cross functional teams and drive problem investigations, escalations and conflicts.
- Communication & Negotiation: In-depth understanding, Knowledge & hands-on experience in designing, implementing Incident Management & Major Incident Management Process. Analyzed project performance data to identify areas of improvement.
- Collaborated with multiple vendors to define Technical Requirements and finalize quotations, ensuring an upgrade of outdated or end-of-life tools to align with current market standards based on ROI.
- Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted project budgets and timelines.
- Assisted in project planning and scheduling to ensure timely completion of operational tasks.
- Learned and utilized project management software for tracking progress and reporting updates.
- Contributed to process documentation, enhancing clarity of operational procedures for team use.
- Completed Prompt Engineering Training for Generative AI / Open AI GPT As part of Project Management Office - supporting project planning, scoping, dependency/risk management, resources deployment, quality control and reporting.
Operational Manager
Wipro Technologies
2021.03 - 2022.11
- Handled L2 or L3 escalation and reviewed shift reports to understand current numbers and trends.
- Worked on Alert and incident reduction planning and Audit on SLA violated tickets.
- Understood approved contract / PO/SOP and SOW and maintained same without deviation.
- Identified use cases and engaged with automation to reduce manual intervention and manual error.
- Managed daily operations ensuring workflow efficiency and productivity standards.
- Coordinated cross-functional teams to streamline project execution and communication.
- Implemented process improvements enhancing operational effectiveness and resource management.
Oracle Database Administrator
Wipro Technologies
2018.10 - 2021.02
- Backup & Recovery: RMAN, ASM via Shell Scripting and Managing Backup RMAN / alert log monitoring.
- Database Management: Oracle Enterprise Manager (OEM), RMAN, Data Pump in OS flavor like Linux (Red Hat), Solaris, Windows Server.
- Working with inter-domain team for storage allocation/ connectivity issue and fulfillment of business requirement.
- Incident Management and Troubleshooting and Tablespace related issues w.r.t. database management.
- Create and manage Oracle database users, roles, and permissions.
- Administered Oracle databases for optimal performance and reliability.
- Monitored database health and resolved issues proactively.
- Implemented backup and recovery strategies for data protection.
Vendor Management Analyst & Team Lead
Skypro Technologies
2016.05 - 2018.10
- Analyzed vendor performance metrics to identify areas for improvement and enhance service delivery.
- Developed and maintained strong relationships with key vendors to ensure alignment with organizational goals.
- MDM - mobile device management-azure intune.
- Fulfilling Incident and Service Request Management.
- Leadership, Supervision and Performance Management Handling escalations calls and coordinating with multiple vendors till closure
- Vendor Contract Management, Cost, Risk and Process Management Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Managed vendor relationships to ensure compliance with company standards.
- Analyzed vendor performance data to identify improvement opportunities.
- Coordinated contract negotiations to secure favorable terms for services.
Technical Support Engineer
Apex Services
2015.03 - 2016.04
- Provided technical support for hardware and software issues, ensuring timely resolution.
- Troubleshooting and resolving system malfunctions Software installation and configuration and Hardware diagnostics and recommendations.
- Email, application, and account management support with Security and compliance assistance.
- User management in AD which includes creation, modification, and deletion of user ID.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Provided technical support to clients via phone and email.
- Diagnosed hardware and software issues for various systems.
- Collaborated with engineering teams to resolve escalated tickets.
Education
Post-Graduate Certificate - Operations Management
MIT School of Distance Education
Pune2025-07
Diploma - Electronics And Communications Engineering
JSS Polytechnic
Nanjangud2014-11
Skills
- Project management
- PMP certification
- Project planning & development
- Business analysis & Technical support
- ITIL & risk management
- ITSM & monitoring tools
- Data analysis
- Customer relations & Vendor management
- Supply Chain Management
- Database & OS management
- Prompt Engineering
Certification
- PMP - Project Management Professional
- Prompt Engineering
- BMC Certified Associate: Helix Operations Management
- Google Workspace Administrator
- AWS Certified Solutions Architect - Associate
Accomplishments
Aegis Graham Bell Awards under Innovation in Digital Transformation An initiative of Aegis School of Business, Data Science, Cyber Security and Telecommunication supported by Ministry of Electronics and Information Technology, Government of India New Delhi. winner - FY'22-23 & Finalist at FY'25-26
Websites
- https://www.linkedin.com/posts/manoj-jadhav94_agba-agbainnovations-agbajuryround-activity-7033686715621871616-tiRx?utm_source=share&utm_medium=member_ios&rcm=ACoAABgsd_8BxSaPlkuOodu4Baez3VDlVXNHuug
- https://www.linkedin.com/posts/agbadigitalinfra-digitalinfra-agbainnovation-share-7424741327902461952-j-iv?utm_source=share&utm_medium=member_ios&rcm=ACoAABgsd_8BxSaPlkuOodu4Baez3VDlVXNHuug
Languages
- English
- Hindi
- kannada
- Marathi
Timeline
Operations Project Manager
Wipro Technologies
2022.12 - Current
Operational Manager
Wipro Technologies
2021.03 - 2022.11
Oracle Database Administrator
Wipro Technologies
2018.10 - 2021.02
Vendor Management Analyst & Team Lead
Skypro Technologies
2016.05 - 2018.10
Technical Support Engineer
Apex Services
2015.03 - 2016.04
Post-Graduate Certificate - Operations Management
MIT School of Distance Education
Diploma - Electronics And Communications Engineering
JSS Polytechnic