Manoj Kesavan

1. Worked as Senior Customer Solutions agent till Jan 2020 for PayPal India customers assisting them with queries like account creation, sending and receiving payment, kyc/aml verification, disputes/chargebacks regarding to their PayPal account.

2. Moved to KYC/AML team as RISK OPERATIONS AGENT. Handled kyc/aml verification for PayPal customers in US, Europe, Australia, Asia and Arab countries. Assisted team in improving the efficiency and quality in their day to day work by doing regular meetings on improving the metrics and team learning session. Provided suggestions to improve the process to increase ease of usage for customers to use PayPal account.

3. Handling chargeback queue. Job responsibility is to receive documents from seller and help them in disputing the chargebacks raised by buyer with their respective banks.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Chat for Bell Canada customers
• Technical support for internet related issues via remote support
• Sale of Bell Internet PC care product to customers.
• Managed high levels of call flow/chats and responded to internet related technical support needs.

• Contacting existing US retailers or manufacturers via outbound call and pitching in to add more products with Amazon.
• Creating daily productivity report and handling meetings with other teams to improve the ease of process in enabling merchants to add more products to Amazon.

• Technical support for VoIP customers in US
• Blended process
• Handling Chat, Email (Technical Support) and Voice(VOC-
• Retention).

• Underwriting Verification of US customers who have applied for loan in different banks.

• Intuit - Provide customer support to US customers via phone and chat support to file tax using
• Intuit Turbo tax
• Helping customers to choose the right product to file taxes and assisting with any product related issues.