Manoj Kiran
Analyst
St. Peter's Seminary, Malleshwaram 8th main 18th cross
Summary
Detail-oriented IT operations professional with over 6 years of experience. Skilled collaborator adept at meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization abilities. Proven track record of effectively handling multiple tasks in fast-paced settings, recognized for proactive approach to optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
4039
4039
years of post-secondary education
Work History
Business Analyst
Fidelity Investments
01.2020 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Partnered with Product Owners/Squad Leaders/Technical Team to understand their goals and surfacing customer insights that impact their strategy and roadmap. • Contributed to Agile values, pillars, and priorities to fortify your Agile squad. • Worked directly with clients while researching and responding to client research requests. This may include, but not necessarily limited to, explanation of root cause and impact, clarification of requirements and plan rules, and confirmation of issue remediation.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Achieved 100% at rate of first touch for all the work items.
- Reduced 1 hour of manual work everyday by creating Jira workaround and resolved the issue by automation.
AR Associate
Omega Health care
04.2017 - 09.2018
- Process specialist to handle Benefits and verification and claims in U.S Health insurance companies.
- Resolving the Health insurance case within the given TAT time and managed over 20 calls per day by increasing 50% of productivity.
- Handling highly sensitive and dual insurance company cases and completing them within the time frame.
- Contacting insurance company to know the coverage and benefits detail of the Insurance holder and to check the status of the claim and close the case once the insurance process is covered.
- Handling pilot projects, testing new applications and summarizing bugs/findings to management.
- Achieve productivity targets – so as to improve the overall performance of the team.
- Reduced aging accounts receivable balances with timely follow-ups and effective communication strategies.
- Assisted in training new team members on AR systems and best practices, increasing overall department efficiency.
Education
SSLC -
ST. JOSEPH HIGH SCHOOL
MBA - International Business
St. Joseph's College
India 04.2001 -
BBM - Business And Marketing
ST. CLARET COLLEGE
Pre-University -
ST. PATRICK COLLEGE
Skills
Excel
Access
Outlook
Word
Power point
Interests
Photography
Sketching
Aquascaping
Travelling
Singing
Accomplishments
Fidelity Awards:
Zero Defect, on the spot & other focused awards for the contributions in the org level initiatives.
On the spot award for coming up with ideas to reduce manual work.
Received Star performer award for Exceeding the target
Received Eureka Enabler award for submitting idea to reduce manual work in the process.
Timeline
Business Analyst
Fidelity Investments
01.2020 - Current
AR Associate
Omega Health care
04.2017 - 09.2018
MBA - International Business
St. Joseph's College
04.2001 -
SSLC -
ST. JOSEPH HIGH SCHOOL
BBM - Business And Marketing
ST. CLARET COLLEGE
Pre-University -
ST. PATRICK COLLEGE
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