Resourceful Associate Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team alignment towards organizational goals.
Overview
12
12
years of professional experience
Work History
Associate Manager
Expleo Solutions Limited.
Pune
03.2023 - Current
Managing Billing and Cash application team
Managing accounting functions related to the O2C process.
Supporting various reports cash flow, cash forecast, budget and Forecast
Maintaining good relationships with internal and external clients.
Promoted as Associate Manager
Received Bold Mind award for process improvement idea and supporting RPA team to develop a bot and implement it into the process.
Team Lead
NielsenIQ India PVT. LTD.
Pune
01.2021 - 03.2023
Managing team of 22 members.
Manage client escalations and provide solution with RCA
Ability to recognize the strengths of employees and delegate task accordingly
Working closely with Finance Coordinators to provide the timely solution whenever necessary
Allocating work within the team and making sure all the activities are performed on time
Review accuracy and completeness of SAP contracts processed by the team members
Formulated weekly and monthly reports to analyze revenue, unbilled balance and AR aging. As well as presentation of monthly reports to stakeholders and commercials.
Preparing decision trees on the process for the team to make better decision while performing the activities
Administer sales contract and order processing. Along with Accounts Receivable management activities such as customer invoicing, credit management, supporting cash collection and allocation for APAC/EMEA/NA/LA region
Proactively interact with BU Controllers and Delivery team in invoicing related queries
Supporting team in terms of daily activities and resolving queries related to process
Coordinate with both internal and external auditors for compliances
Perform revenue recognition in accordance with US-GAAP criteria along with other month end activities for 40+ company codes and maintain relevant documentation for auditing purposes
Preparing deck for weekly & monthly Ops call and representing APAC/EMEA/NA/LA region with billing status
Support revenue closing activities, including accruals, provisions and reconciliations are appropriate and accurate and are performed in accordance with US-GAAP, Global COE processes, and together with the Operational Controller
Arranging process training for new joiners
Promoted as Team Lead for Global business of NIQ BASES (APAC/EMEA/NA/LA)
Implemented process improvement in updating BAU tracker and contract list with the help of RPA
Rewarded for successfully transitioned billing & revenue process during COVID pandemic (WHF environment)
Rewarded on creating multiple decision trees on the process activities
Analyst
Maersk Global Service India PVT. LTD.
Pune
09.2019 - 12.2020
Processing daily cash receipts to ensure accurate customer ledgers
Ensuring KPI components are achieved according to the process requirement
Ensuring adherence to Service Level Agreements (SLA), Accuracy & Productivity commitments
Have a strong level of commitment to continuous improvement
Reconciling all bank accounts to ensure all cash posted correctly and timely
Processing direct debit and refund run
Ability to work in high-volume, high pressure processing environment
Following up for Unallocated payment with customer/controllers and posting them within timeframe
Reconciling discrepancies between Bank GL account and Suspense account
Review month-end performance data with Team Leader to develop action plans / recommend process changes to resolve process related issues
Assists in audit requests as directed by management
Received Star award for successfully implementing process improvement for payment postings with the help of Macro
Associate Analyst
Eaton Technologies Pvt Ltd.
Pune
02.2017 - 09.2019
Processing and auditing daily cash receipts to ensure accurate customer ledgers
Reviewing and reconciling general ledger accounts related to cash application processes
Assisting cash application & solving payment reconciliations and other AR accounting issues
Ensuring adherence to Service Level Agreements and Accuracy & Productivity commitments
Assisting period end activities for the team and to ensure tasks are getting performed within time limit
Provides support for all audit and SOX related requests from internal and external auditors
Preparing monthly Ageing analysis of receivable and unapplied cash report
Ensuring KPI components are achieved according to the process requirement
Ensure all adjustments, write offs and incoming cross charges to be record by end of the month
Helping collectors to resolve their queries related cash application
Responsible to take follow-up with assigned list of Customers on regular basis through GetPaid / Outlook.
Resolve the queries and claims which relates to short payment/contract terms/currency issues/payment schedules/pricing issues/freight claims/SPA agreements & terms/defective or shortage material claims/Turnover Rebates / etc.
Responsible to send Dunning letters / Chargeback letters
Responsible to handle invoicing / Billing queries raised by customers. Take inputs from customer regarding invoicing issues and verify with the PO raised for agreed terms and route it to appropriate team for correction
Responsible to generate Credit/Debit memo request (VA01/02/03) and send for approval to appropriate authorized personnel
Co-Ordinate with division / Credit Controller for Write/off approvals
Prepare a Chargeback letters with relevant evidence as a backup for it and send it to the customer for further payment processing
Received spot award for quick learning and processing maximum cash receipts
Received reward(quarterly) for notable achievement for successfully signing off the remote transition
Received reward twice(monthly) for successful month end close in the absence of Team Lead
Initiated process improvement ideas and successfully implemented into the process
Accounting Associate
Infosys BPO Ltd.
Pune
01.2014 - 01.2017
Supervising performance level of the team & guiding associates to accomplish business targets
Executing teleconferences with customers for follow-ups on the pending issues
Processing and auditing daily cash receipts to ensure accurate customer ledgers
Issuing weekly reports to track payments due from customers and ensuring invoices are raised & recorded in system
Processing direct debit and refund run
Planning period end activities for the team and to ensure tasks are getting performed within time limit
Reviewing and reconciling general ledger accounts related to cash application processes
Assisting cash application & solving payment reconciliations and other AR accounting issues
Creating monthly Ageing analysis of receivable & unapplied cash report
Conducting periodical error analysis for team and implemented corrective actions
Coordinating with various departments at other locations for smooth business operations
Preparing Statement of Account reports for customer specific; handling intercompany account and related issues
Ensuring KPI components are achieved according to the process requirement
Received cash reward for successfully handling critical clients twice
Received client award (Aug'2015) for excellent work in Philips engagement for Cluster German
Senior Analyst, Strategic Data Management & Governance at Phreesia India Pvt LtdSenior Analyst, Strategic Data Management & Governance at Phreesia India Pvt Ltd