Hardworking IT Consultant bringing many years of experience in promoting vision, developing programs and implementing systems. Highly skilled in planning, coordinating and supervising routine and special operations to meet company and regulatory standards. Proven strategic planning, production optimization, and problem-solving abilities. Articulate communicator with good relationship-building and organizational skills.
Hi, I’m
Manoj Kumar
Noida
Summary
Overview
13
years of professional experience
Work History
StefaniniNoida
Technology Consultant, Sr
05.2024 - 02.2025
Job overview
- Managing Android, Windows and iOS devices, Console Used: Vmware Workspace One
- VPP Token, APNS, DEP token removal
- Incident Management, Change Management, Problem Management
- Utilized Samsung Know to upgrade Samsung devices
- Patching of Windows, iOS and Android Devices over the air
- Vmware Workspace Intelligence for Reporting and freestyle for automating the various aspects have been utilized
- Troubleshooting Airwatch Cloud Connector & configure it
- Familarity with NDES and CA
- Adding devices to ABM manually
- HLD and LLD creation.
- SOP creation.
- Co-ordinate Administrative project activities, including scheduling, tracking, reporting and change management, that impact components of the infrastructure.
- Present verbal and written technical information to management.
HCLTechNoida
Senior Specialist
11.2021 - 05.2024
Job overview
- Familiarity with GCDS and GDS sync
- Worked on G-workspace, wiping and cleaning the dormant devices
- Performing Sanity test and deployment
- Troubleshooting if any issues in deployment of app and Installation
- Knowledge of Jamf Pro and JamfNow
- Deploying the Change in the environment post the CAB approval
- Creating & Editing the Configuration profile based on the design specifications provided
- Device enrollment in Intune devices like Android, iOS and MacOS
- Microsoft tickets handling and working with them for the resolution
- Worked on VMWare Workspace one (AirWatch) Console to manage devices Like iPhone, Android, and Zebras(30000+ devices)
- Device Enrollments of IOS and Android Kiosk devices
- Create Provisioning of custom profiles and pushing them in Bulk
- Create XML profile using StageNow and pushing them to devices in Bulk using rules and assignment rules
- Creating Profiles and Pushing them to bulk devices
- Creating Smart groups in Workspace one
- Assigning the profiles to Smart group devices
- Worked on VMware Intelligence tools for advanced reports for Airwatch(apps and devices) and Automation
- Worked on Zebra patching (handheld scanners)
- Updating the version of existing application based on the Client requirement and pushing it to devices
- Windows Autopilot provisioning
- Win32 App deployments through Adaptive and Intune
- Ring Updates, Windows Feature Updates
- Performing Lead activities such as making the engineers to complete the tasks timely manner
- Responsible for installing the Certificate connector, NDES, and Certificate Authority.
- Implementing Change for any configuration into intune MDM system via ServiceNow tool.
Tata Consultancy Services (TCS)Gurugram
Business Process Lead
05.2018 - 11.2021
Job overview
- Nearly 8000 endpoints have been managed using Intune
- Handled Issues such Company Portal Sync, Pushing Required & Available type of apps to devices
- Troubleshot application Installation/Uninstallation from Company portal & Configuration Manager
- Handled Service now tool for Incidents/Tasks/Requests
- Worked with the Team and make them complete their Activities
- Created Compliance and config
- Policies on intune
- Handled ABM for VPP related apps
- Renewed APNS and VPP tokens
- Assisted Team with the Issues related to Intune, Application installation & Configuring Policies
- Worked with the Team with various Intune related tasks of Creating user, Deleting devices, Enrollments
- Created Users & Device Groups
- Published team Incident handling report & Task handled reports
- Worked on the reports such SLA, Incident Close count
- Supported new resources related to process and providing them the KT
- Conducted weekly review with the Client
Dell TechnologiesGurugram
Client Technical Support Specialist
06.2014 - 12.2017
Job overview
- Handled In-Warranty customers of XPS, inspiron and AlO computers
- Providing Hardware and Software support to the US customers
- Created Break-fixes for H/w issues
- Provided the support in No-internet, no power, no post issues
- Provided L2 support to the newer batches and sales support to DTC team
- Provided process knowledge to New Hired batches
- Handled calls for business users and supported them, as per the process
EXL Service.Com Pvt. Ltd.Noida
Subject Matter Expert (SME)
01.2012 - 01.2014
Job overview
- SME in Debt Collection process
Education
Manav Rachna UniversityFaridabad, Haryana
Bachelor's degree from Electronics Engineering
06.2011
University Overview
Adarsh public schoolKarnal, Haryana
12th Pass
03.2007
University Overview
Skills
- Technical support
- Desktop support
- IT service management
- Mobile device management
- Mobile devices
- Wireless device management
- Microsoft intune administration
- FLUENT IN English
- Computer skills
- Incident management
- Problem management
- Project management
- Quality assurance
- MS Entra ID
- NDES
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsHealthcare benefitsTimeline
Technology Consultant, Sr
Stefanini
05.2024 - 02.2025
Senior Specialist
HCLTech
11.2021 - 05.2024
Business Process Lead
Tata Consultancy Services (TCS)
05.2018 - 11.2021
Client Technical Support Specialist
Dell Technologies
06.2014 - 12.2017
Subject Matter Expert (SME)
EXL Service.Com Pvt. Ltd.
01.2012 - 01.2014
Manav Rachna University
Bachelor's degree from Electronics Engineering
Adarsh public school
12th Pass
Personal Information
Personal Information
- Total Experience: 11
- Industry: IT Operations & Helpdesk, IT-Hardware & Networking
Eligible To Work In
Eligible To Work In
India
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