Manoj Kumar

• Dispatch Incidents and Requests to next level of support including call out
• Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
• Experience in Microsoft SCCM software distribution
• Hands on experience Active Directory Administration
• Responds email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Creating and Deleting of users on Active Directory
• Creating and maintaining distribution list and security groups.
• Creating, deleting and moving recovering of user mailbox.
• Creating and providing access to shared folders and shared mailboxes.
• Managing user data and updating Manager, Telephone Number, Company & location code.
• Troubleshooting cisco any connect VPN applications.
• Troubleshooting SAP application and reset the password of SAP E1P; XFlow; ESS & MSS; E1Q etc

• Dispatch Incidents and Requests to next level of support including call out

• Inform IMS (Incident Management and Support Team) via phone about Critical Incidents

• Documentation of all communication with customers in the HP SM9

• Experience in Microsoft SCCM software distribution

• Hands on experience Active Directory 2008 Administration

• Experience Directory and Resource Administrator (DRA)

• Customer support on call, skype and through email

• Responds email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

• Creating and Deleting of users on Active Directory

• Creating and maintaining distribution list and security groups.

• Creating, deleting and moving recovering of user mailbox.

• Creating and providing access to shared folders and shared mailboxes.

• Managing user data and updating Manager, Telephone Number, Company & location code.

• Act as an intermediate between the RSA team and AT&T customers for better technical assistance and resolution.

• Troubleshooting cisco any connect VPN applications.