Manoj Kumar
Sr Subject Matter Expert
Chandigarh
Summary
Supportive Team Lead with two years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead
Concentrix Daksh Services India Pvt Ltd
Chandigarh
09.2020 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Audited team performance and compliance with quality and policies standards.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Sr Representative
Tech Mahindra
Chandigarh
08.2019 - 07.2020
- Interacted with customers regularly to maintain and enhance relationships.
- Resolved issues through careful research and follow-up with customers.
- Answered questions quickly via email or return phone call within time limit
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Sr Advisor
Concentrix Daksh Service India Pvt Ltd
Chandigarh
09.2014 - 08.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Assigned and designated job territories to customer care staff according to performance and history.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Diploma - Computer Hardware And Networking
Gt Computer College
Delhi 06.2008 - 05.2010
High School - Vocational-Technical Education
Govt Senior Secondary School
Baddi 04.2005 - 04.2007
Skills
Production monitoring
Resource Allocation
Performance improvement
Quality control
Timeline
Team Lead
Concentrix Daksh Services India Pvt Ltd
09.2020 - Current
Sr Representative
Tech Mahindra
08.2019 - 07.2020
Sr Advisor
Concentrix Daksh Service India Pvt Ltd
09.2014 - 08.2019
Diploma - Computer Hardware And Networking
Gt Computer College
06.2008 - 05.2010
High School - Vocational-Technical Education
Govt Senior Secondary School
04.2005 - 04.2007