Manoj Kumar
Operations Manager
Summary
Passionate HR Professional with a proven track record of driving employee engagement, fostering a positive work culture, and optimizing HR operations. Committed to leveraging my expertise in talent acquisition, performance management, and organizational development to attract, develop, and retain top talent. Seeking an opportunity to contribute my strategic HR insights and innovative approaches to empower teams and drive sustainable growth within a dynamic and forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
Thrivera Staffing Services Pvt Ltd
04.2021 - 04.2023
- Spearheaded Operations and Recruitment for a diverse portfolio of retail trade clients, including prominent brands such as Bluestar, Daikin, Kaff, OG, and Mitsubishi, spanning across PAN India.
- Collaborated closely with top-level management and client product/marketing teams, orchestrating end-to-end HR functions on a nationwide scale.
- Led and mentored a high-performing team of 15+professionals, ensuring the delivery of operational and recruitment services within strict timelines set by the respective clients.
- Maintained meticulous trackers for various critical areas, encompassing control numbers, indents, joining, attendance, leave management, active headcount, sales data, productivity metrics, incentives, target achievements, growth analysis, conveyance claims, PMS, mapping, closing sheets, outstanding payment.
- Provided valuable support in crucial activities such as Closings, Monthly Billings, payment processing, and salary management.
- As a proactive leader, I successfully implemented and enforced agile internal policies, ensuring the organization remained responsive to dynamic demands. My active contributions towards fostering a positive culture and streamlining procedures drove optimal efficiency, leading to remarkable company growth and evolution.
Assistant Manager
Iprocess Services Pvt Ltd
10.2018 - 03.2021
- Skillfully managed the complete employee life cycle for a substantial workforce of 5,000 employees on a PAN India level, delivering exceptional HR services for the esteemed client, ICICI Bank Pvt Ltd.
- Collaborated closely with both ICICI Bank and internal teams, fostering effective coordination and communication to enhance operational efficiency.
- Issued and maintained meticulous record of official letters, including Appointment Letters, Confirmation Letters, Warning Letters, Not Joined & Absconding Letters, showcasing professionalism and adherence to established protocols.
- Exhibited unparalleled dedication to tracking attendance validation, employing rigorous follow-ups to ensure accurate attendance records within the HRMS portal.
- Demonstrated a keen eye for detail when enrolling new hire data into the HRMS system, capturing essential information like product, sub-product, location, and personal details flawlessly.
- Leveraged analytical prowess to scrutinize and resolve discrepancies related to onboarding, attendance, mapping, salary, leaves, PMS, conveyance claims, and FNF settlements, ensuring an error-free employee experience.
- Acted as a reliable liaison between internal and external teams, prioritizing timely query closure, thereby fostering a harmonious work environment and promoting seamless operations.
Customer Care Executive
Swing Shift Pvt Ltd
01.2018 - 09.2018
- Answer the incoming calls from US customers for various reasons like- place orders, inquiries, resolve complaints and provide information regarding software failure/buying/upgrading issues
- Responsible for getting the requirement by the clients and provided the appropriate software details and support
- Handle the clients and maintain effective relationships with them.
Education
Intermediate -
CBSE Board SPS International Academy
X - undefined
CBSE Board SPS International Academy
Bachelor of Computer -
Maharshi DayanandUniversityD.A.V Centenary College
Skills
Client relationship management
Certification
ChatGPT for HR
Timeline
Operations Manager
Thrivera Staffing Services Pvt Ltd
04.2021 - 04.2023
Assistant Manager
Iprocess Services Pvt Ltd
10.2018 - 03.2021
Customer Care Executive
Swing Shift Pvt Ltd
01.2018 - 09.2018
Intermediate -
CBSE Board SPS International Academy
X - undefined
CBSE Board SPS International Academy
Bachelor of Computer -
Maharshi DayanandUniversityD.A.V Centenary College
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