Manoj Kumar

• Company Overview: IdentifyPlus is providing the delivery service on B2C and B2B models to customers on behalf of multiple clients. I am taken care here B2B AJIO and DHL business in Rajasthan, Haryana, Punjab and Himachal Pradesh.
• Maintain all Hubs timely connections, dispatches, Inventory, Audit
• Maintain all inbound and outbound loads in hubs.
• Proper utilization's of routes vehicles, field and ground staffs.
• Weekly performance reviews with team and take the necessary action for immediate improvement.
• Maintain also infra requirements/Hub expenses from head office to avoid the operations failure
• Timely reviews of Operations staff for internal promotions
• Daily attend the con-calls with clients regarding operations improvement and escalations closers.
• Direct coordination with clients regarding new expansions and operations implementations.

• Managed operations for logistics services in Haryana, Punjab, and Himachal Pradesh states.
  Oversaw delivery services for clients including Flipkart and Udaan.
  Streamlined operational processes to enhance efficiency and client satisfaction.
  Coordinated with teams to ensure timely and accurate deliveries across regions.

• Managed first mile operations for entire North region, ensuring timely pickups and processing.
• Coordinated with E-commerce companies and vendors for efficient shipment collection.
• Established RTO centers in Delhi NCR, streamlining return processes across branches.
• Expanded business operations into Jammu, Punjab, and Himachal Pradesh, enhancing service reach.
• Oversaw first and last mile operations for newly established locations.
• Supported security team in anti-fraud control initiatives to mitigate risks.

• Oversaw operations across Northern region to ensure seamless client coordination.
• Expanded branch network in Northern region, enhancing service reach and accessibility.
• Coordinated team schedules to maximize workforce efficiency and productivity.
• Managed inventory control systems, optimizing stock levels and reducing waste.
• Facilitated delivery of 4,500 daily orders across 27 cities and 1,800 pin codes.

• Oversaw operations for six branches across Delhi NCR to ensure efficiency.
• Maintained timely connections, dispatches, COD deposition, inventory, and audits for all centers.
• Managed inbound and outbound loads within hubs to optimize logistics processes.
• Conducted timely performance reviews of operations staff for potential promotions.

Oversaw Gharpay operations across Delhi-NCR, Jaipur, Ahmedabad, Lucknow, Kanpur, Ludhiana, and Chandigarh.

Monitored collection conversion quality to meet client guidelines within TAT commitments.

Prepared comprehensive MIS reports to generate individual performance metrics.

Established monthly targets and supported team efforts to achieve objectives.

Executed expansion initiatives for new branches throughout North India.

• Company Overview: BSA is one of the pioneering organizations in the domestic corporate courier, logistics, collection, and verification sectors, incorporated in the year 1998, with an annual turnover of over 100 Cr. The company is providing the best service to its clients and their customers. The company has its own branches spread across the nation.
• MBO:
• I am handling the direct collections vertical for major MNC banks. BARCLAYS BANK PLC, CITI FINANCIAL, and ICICI Bank are some of the major portfolios I am taking care of. The top 7 locations are Delhi-NCR, Jaipur, Kolkata, Kanpur, Chandigarh, and Ludhiana.
• Analyze the MIS for current trends, and devise ways to further improve the results and performance of my team.
• The MIS Generation includes the preparation of individual performance reports.
• One of the major KRAs was to handle the fraud control unit.

• Coordinated daily allocation status with Collection Agency and internal teams to ensure operational efficiency.
• Managed telecallers and collection executives to drive timely client renewals and reduce customer churn.
• Monitored outstanding balances and issued reminders to clients for prompt payment.
• Generated various sales reports, including Individual Performance Report and Monthly Collection Report.
• Delivered invoices monthly while preparing duplicates as necessary and ensuring follow-up for payments.
• Escalated issues internally or with customers to facilitate swift problem resolution.
• Documented customer commitments to address outstanding invoices effectively.
• Registered payment receipts and implemented measures for defaulters.