Manoj Kumar
Technical Support | Customer Service | Stakeholder Management | Quality Assurance | Testing | Automation
Delhi
Summary
Seeking a challenging & growth-oriented position in a progressive organization where I can leverage my potentials and contribute my qualification and skills toward the optimization of the company goals.
Overview
17
17
years of professional experience
2015
2015
years of post-secondary education
Work History
Senior Technical Support Engineer
WDS-SICAP INDIA PVT LTD
07.2019 - Current
Company Overview: Leading U.S.-based Mobile Device Management (MDM) solutions provider, specializing in empowering telecommunications providers globally through advanced device lifecycle management, security, and support technologies.
Role: Technical Support | Issue Management & Team Handling
Key Responsibilities:
- Provide technical support for application issues, configuration errors, and user-reported incidents.
- Track, manage, and prioritize support tickets and bug reports using JIRA.
- Collaborate with development, QA, and product teams to ensure timely resolution of issues.
- Analyze recurring problems and contribute to root cause analysis and preventive actions.
- Maintain accurate documentation of issues, fixes, and support workflows in JIRA.
- Ensure SLAs are met by monitoring ticket progress and escalation as needed.
- Support deployment validations and post-release issue tracking.
- Coordinate and guide support team members to ensure efficient task delegation and workload management.
Assistant Manager
MBS MOBILE INDIA PVT LTD
07.2018 - 07.2019
Company Overview:
A leading Chinese and Vietnamese mobile manufacturing brand, specializing in cutting-edge mobile technologies and OEM/ODM solutions for global markets.
Role: Software & Field Testing | Team Management
Key Responsibilities:
- Collaborated with testing teams to validate mobile software across top-tier Chinese OEM/ODM vendors.
- Analyzed project requirements, estimated scope, and coordinated with development teams to ensure timely delivery of high-quality software solutions.
- Created comprehensive mobile field testing environments and documented network-related defects, ensuring alignment with telecom standards.
- Developed and updated test cases based on the latest network technology changes (e.g., LTE, VoLTE).
- Planned and conducted VoLTE testing across major Indian telecom operators by visiting both lab setups and live commercial network environments.
- Designed and implemented automated testing tools and frameworks for validating native and hybrid mobile apps—covering UI, functionality, regression, and usability scenarios.
- Logged and tracked software defects using bug tracking systems, reporting issues related to program functionality, UI output, and user experience.
- Delivered detailed QA reports to evaluate product readiness and inform release decisions.
Assistant Manager
VIDEOCON INDUSTRIES LTD
03.2017 - 05.2018
Company Overview:
A multinational leader in consumer electronics and home appliances, delivering innovative and affordable solutions across LED televisions, refrigerators, washing machines, and the latest mobile phone technologies.
Role: Software & Field Testing | Team Management
Key Responsibilities:
- Collaborated with testing teams to validate state-of-the-art software for mobile devices, working with top-tier Mobile OEM/ODM vendors in China (2017).
- Analyzed project requirements, estimated scope, and partnered closely with developers to deliver high-quality mobile software solutions using industry-standard QA and testing tools.
- Contributed to a leading consumer electronics and home appliances provider, specializing in cost-effective technologies including LED TVs, refrigerators, washing machines, and mobile devices.
- Designed and implemented the company’s first comprehensive field test environment, systematically documenting mobile network defects and ensuring compliance with telecom standards.
- Achieved a 25%+ reduction in average QA testing turnaround time, enabling the company to take on more projects without increasing staffing needs.
- Led and coordinated a team of QA engineers and field testers, assigning tasks, providing technical guidance, and ensuring timely execution of testing milestones.
- Facilitated effective communication between team members and cross-functional stakeholders to ensure alignment and issue resolution.
- Reported software defects using a bug tracking system, addressing issues related to program functionality, UI/UX output, and online content presentation.
- Delivered clear and actionable QA test reports to inform decisions on software quality, product readiness, and release planning.
Senior Test Engineer (Field)
OPPO MOBILES INDIA PVT. LTD
01.2016 - 03.2017
Company Overview:
A leading Chinese mobile manufacturing brand, specializing in the development and integration of the latest mobile technologies through advanced OEM/ODM solutions.
Role: Software & Field Testing
Key Responsibilities:
- Provided detailed QA reports, monitored quality metrics, identified critical bugs and flaws, and recommended timely fixes to ensure product stability.
- Contributed to a top-tier Chinese mobile manufacturing brand known for integrating the latest technologies into mobile devices.
- Led the planning and execution of VoLTE pre-launch testing at operator labs, aligning with core network requirements and coordinating with development teams to position the product as the first VoLTE-compatible device in the market.
- Designed and implemented a structured user feedback and support process, collecting real-world bug data from various regions and developing targeted test plans based on that input.
- Initiated and managed user engagement programs, including field visits to users reporting severe defects and implementing reward schemes to encourage valuable feedback that directly contributed to issue resolution.
- Transitioned development processes to a Test-Driven Development (TDD) model, involving QA at early stages of the SDLC to improve code quality, functionality, and developer efficiency.
- Successfully planned and managed project rollouts in new international markets, including requirement gathering, process alignment, and on-site support coordination with development teams—ensuring timely delivery and seamless global expansion.
Associate Engineer
SAMSUNG MOBILES INDIA PVT. LTD.
08.2008 - 08.2014
- Company Overview:
A global leader in consumer electronics and home appliances, headquartered in South Korea, specializing in innovative and cost-effective solutions across LED TVs, refrigerators, washing machines, and the latest mobile technologies.
Role: Software Testing – Black Box & Manual Testing
Key Responsibilities:
- Started as an Techncal Associate and promoted to Associate Engineer based on performance and contribution to testing excellence.
- Designed and executed comprehensive test cases covering both functional and non-functional aspects across multiple application modules.
- Performed performance testing on key hardware components including Speaker, Microphone, RF, Bluetooth, and Wi-Fi during software development phases.
- Conducted compatibility testing for diverse media and hardware devices during product change phases, ensuring smooth integration and customer experience.
- Successfully implemented the company’s first Throughput, Compatibility, and Wi-Fi Testing Lab in India after completing a 2-month training program at company headquarters.
- Onboarded and mentored new employees, preparing them for a modernized and process-driven software testing environment.
- Recognized with an employee excellence award for outstanding performance in test case design, execution coverage, and high defect detection rate.
- Contributed to the development of the company’s own mobile App Store, generating innovative application ideas and supporting market expansion into new technology segments.
Education
MCA - Programming, IT & Networking
Sikkim Manipal University
Skills
QA/QC Standards
Test Plans
Test Cases
Testing Processes
Testing strategies
Testing Coverage
SQA Testing
Testing Methodologies
Appium
Selenium
Scripting
Automation Testing
Regression Testing
Functional Requirements
Field Testing
Localization Testing
Apps Testing
UI Testing
Media Testing
Throughput Testing
Performance Testing
Stress Testing
Load Testing
Compatibility Testing
Defect Tracking
Reporting
Documentation
Bash Scripting
2G
3G
LTE
VoLTE
ADB
Agilent 8960
Qualcomm
MTK
Spreadrum
HP Quality Center
Jira
QXDM
QCAT
QPST
MTK ELT
Catcher
Maui Meta
SP Download
Omnipeek
Wireshark
Ixchariot
Java
TestNG
Extent Report
GitHub
Jenkins
Jmeter
Oracle
Postgres
Elasticsearch
Logstash
Kibana
Other Achievements
Awards & Recognition
- Best Performer of the Quarter – Recognized for delivering exceptional client support, ensuring timely issue resolution, and maintaining high customer satisfaction.
- Awarded Best Performer for exceptional contribution in mobile software testing, high defect detection rate, and comprehensive test case creation.
- Successfully established local QA and testing teams in Sri Lanka and Kazakhstan for OPPO Mobiles, enabling efficient regional testing and faster project rollout.
- Played a key role in setting up India’s first local lab environment for throughput, compatibility, and Wi-Fi testing, after completing intensive training at company HQ in South Korea.
- Recognized for strong collaboration with cross-functional teams and effective onboarding of new employees, streamlining QA processes and knowledge transfer.
- Contributed to the innovation and development of the company’s proprietary mobile App Store, providing application ideas and assisting in strategic planning for market expansion.
- Completed multiple onsite assignments across international locations, contributing to project launches, regulatory approvals, and field testing for global mobile markets.
Professional Skills Summary
- QA/QC Standards & Compliance:
Adhering to industry-standard software quality assurance practices and continuous improvement methodologies. - Test Planning & Execution:
Skilled in developing detailed test plans, test cases, and testing processes aligned with functional and technical requirements. - Testing Strategies & Coverage:
Expertise in designing comprehensive testing strategies ensuring maximum test coverage for both manual and automated scenarios. - SQA Methodologies:
Proficient in applying structured Software Quality Assurance (SQA) methodologies across the SDLC, including Agile and Waterfall models. - Automation Testing (Appium/Selenium):
Experienced in scripting with Appium and Selenium WebDriver for automation and regression testing, using frameworks like TestNG. - Functional & Non-Functional Testing:
Extensive experience in functional, field, localization, and mobile apps testing across multiple platforms and environments. - Performance & Compatibility Testing:
Skilled in executing UI, media, throughput, performance, stress, and load testing as well as device and network compatibility testing. - Bug Tracking & Documentation:
Proficient in defect identification, reporting, and documentation using tools such as JIRA, HP Quality Center, and internal bug tracking systems.
Web Apps Testing Skills Summary
- Performed functional and regression testing of applications to ensure stability and feature compliance across multiple release cycles.
- Developed and maintained Bash scripts for load and performance testing, enabling early identification of performance bottlenecks.
- Tested applications deployed on various web platforms, including JBoss, WildFly, Apache Tomcat, and Nginx, ensuring compatibility, reliability, and performance across environments.
Mobile Apps Testing Skills Summary
- Performed functional testing of mobile applications to ensure alignment with business requirements and user experience standards.
- Developed and maintained automation scripts to perform functional and regression testing, improving test efficiency and coverage across multiple release cycles.
- Worked on both native and hybrid applications integrated into mobile operating systems, ensuring performance, usability, and platform compatibility.
Technical Skills Summary
Mobile & Network Technologies:
2G, 3G, LTE, VoLTE, ADB, Agilent 8960, Qualcomm, MediaTek (MTK), Spreadtrum
Chipset & Diagnostic Tools:
QXDM, QCAT, QPST, MTK ELT, Catcher, Maui Meta, SP Flash Tool / SP Download
Network Analysis Tools:
Omnipeek (WildPackets), Wireshark, IxChariot
Test Management & Bug Tracking:
HP Quality Center, JIRA
Automation & Scripting:
Java, Selenium WebDriver, Appium, TestNG, Extent Reports
Version Control & CI/CD:
GitHub, Jenkins
Pc Application Tools
- Bug Tracking & Test Management Tools (HP Quality Center, AnyTest, JIRA, IBM RCT):
Used extensively for bug reporting, tracking, and managing test cases across multiple QA cycles. - Wireshark: Used to debug network connectivity and traffic-related issues by capturing and analyzing network packets for troubleshooting and performance tuning.
- Network Analysis Tools (Spl-Wireless traffic Omnipeek):
Analyzed air interface traffic and captured communication between mobile devices and networks to troubleshoot connectivity and performance issues. - Appium with Selenium WebDriver:
Developed automated test scripts in Java using frameworks such as TestNG and Maven to test Android applications and customized web interfaces. - Agilent 8960 (Virtual Network Equipment):
Utilized for validating network parameters such as Band, PLMN ID, Emergency Call functionality, Auto Time Zone Update, Call & SMS testing, and overall network behavior. - Chipset & Diagnostic Tools (QXDM, QPST, QCAT, Maui Meta, ELT):
Performed tasks like NV ROM backup and restoration, log collection, and system-level software configuration on various chipsets. - Throughput Testing Tools (IxChariot, Ookla SpeedTest):
Verified network throughput and data speed compatibility for multiple projects in both lab and field environments. - Charles Proxy:
Monitored and analyzed HTTP and HTTPS traffic between mobile/web applications and servers for debugging and performance optimization.
Onsite Exposure – Field Testing
International & Regional Project Assignments
- 2009 – Samsung HQ, Suwon, South Korea
Supported the development team in the release of new mobile projects by providing technical assistance, validating software readiness, and aligning with international launch timelines. - 2013 – Samsung HQ, Gumi, South Korea
Attended specialized training focused on Wi-Fi and Knox MDM solution testing, and provided support for feature validation and compatibility assurance across devices. - 2015 – OPPO Mobiles, Sri Lanka
Provided strategic support to obtain TRC (Telecommunication Regulatory Commission) approval for project launch in the Sri Lanka region.
Key contributions included:
Local requirements analysis and compliance testing
Field testing and certification support
Establishing and mentoring the local QA/testing team - 2016 – OPPO Mobiles, Kazakhstan
Led efforts to support regulatory compliance and project launch in the Kazakhstan region.
Responsibilities included:
Assisting in TRC approval processes
Conducting compatibility and regulatory field testing
Building and managing the local QA/testing support team - India Field Testing (Multiple Projects)
Conducted extensive field testing across various cities including Bangalore, Bhubaneswar, Chandigarh, Kolkata, Jaipur, Dehradun, Lucknow, Gwalior, Patna, Ranchi, and others.
Focused on:
Verifying network technology compatibility (2G/3G/4G/VoLTE) on Android devices
Identifying region-specific network behavior and optimizing device performance accordingly
Education Professional Development
- MCA, Programming, IT & Networking, Sikkim Manipal University, 2015
Software Exposure
- Operating Systems: Windows, Linux
- Command Line Tools: ADB (Android Debug Bridge)
- Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Design Tools: Adobe Photoshop
- Database Tools: Oracle & Postgres
- Other Tools: Proficient in various work-related software and utilities as required for testing, documentation, and rep
Disclaimer
I do here by declare that the information given above is true and correct to my knowledge and belief.
Personal Information
- Passport Number: H2745343
- Date of Birth: 06/05/85
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Technical Support Engineer
WDS-SICAP INDIA PVT LTD
07.2019 - Current
Assistant Manager
MBS MOBILE INDIA PVT LTD
07.2018 - 07.2019
Assistant Manager
VIDEOCON INDUSTRIES LTD
03.2017 - 05.2018
Senior Test Engineer (Field)
OPPO MOBILES INDIA PVT. LTD
01.2016 - 03.2017
Associate Engineer
SAMSUNG MOBILES INDIA PVT. LTD.
08.2008 - 08.2014
MCA - Programming, IT & Networking
Sikkim Manipal University