Manoj Kumar
Technical Support | Customer Service | Stakeholder Management | Quality Assurance | Testing | Automation
Delhi
Summary
Seeking a challenging & growth-oriented position in a progressive organization where I can leverage my potentials and contribute my qualification and skills toward the optimization of the company goals.
Overview
17
17
years of professional experience
2015
2015
years of post-secondary education
Work History
Senior Technical Support Engineer
WDS-SICAP INDIA PVT LTD
07.2019 - Current
Company Overview: Leading U.S.-based Mobile Device Management (MDM) solutions provider, specializing in empowering telecommunications providers globally through advanced device lifecycle management, security, and support technologies.
Role: Technical Support | Issue Management & Team Handling
Key Responsibilities:
- Provide technical support for application issues, configuration errors, and user-reported incidents.
- Track, manage, and prioritize support tickets and bug reports using JIRA.
- Collaborate with development, QA, and product teams to ensure timely resolution of issues.
- Analyze recurring problems and contribute to root cause analysis and preventive actions.
- Maintain accurate documentation of issues, fixes, and support workflows in JIRA.
- Ensure SLAs are met by monitoring ticket progress and escalation as needed.
- Support deployment validations and post-release issue tracking.
- Coordinate and guide support team members to ensure efficient task delegation and workload management.
Assistant Manager
MBS MOBILE INDIA PVT LTD
07.2018 - 07.2019
Company Overview:
A leading Chinese and Vietnamese mobile manufacturing brand, specializing in cutting-edge mobile technologies and OEM/ODM solutions for global markets.
Role: Software & Field Testing | Team Management
Key Responsibilities:
- Collaborated with testing teams to validate mobile software across top-tier Chinese OEM/ODM vendors.
- Analyzed project requirements, estimated scope, and coordinated with development teams to ensure timely delivery of high-quality software solutions.
- Created comprehensive mobile field testing environments and documented network-related defects, ensuring alignment with telecom standards.
- Developed and updated test cases based on the latest network technology changes (e.g., LTE, VoLTE).
- Planned and conducted VoLTE testing across major Indian telecom operators by visiting both lab setups and live commercial network environments.
- Designed and implemented automated testing tools and frameworks for validating native and hybrid mobile apps—covering UI, functionality, regression, and usability scenarios.
- Logged and tracked software defects using bug tracking systems, reporting issues related to program functionality, UI output, and user experience.
- Delivered detailed QA reports to evaluate product readiness and inform release decisions.
Assistant Manager
VIDEOCON INDUSTRIES LTD
03.2017 - 05.2018
Company Overview:
A multinational leader in consumer electronics and home appliances, delivering innovative and affordable solutions across LED televisions, refrigerators, washing machines, and the latest mobile phone technologies.
Role: Software & Field Testing | Team Management
Key Responsibilities:
- Collaborated with testing teams to validate state-of-the-art software for mobile devices, working with top-tier Mobile OEM/ODM vendors in China (2017).
- Analyzed project requirements, estimated scope, and partnered closely with developers to deliver high-quality mobile software solutions using industry-standard QA and testing tools.
- Contributed to a leading consumer electronics and home appliances provider, specializing in cost-effective technologies including LED TVs, refrigerators, washing machines, and mobile devices.
- Designed and implemented the company’s first comprehensive field test environment, systematically documenting mobile network defects and ensuring compliance with telecom standards.
- Achieved a 25%+ reduction in average QA testing turnaround time, enabling the company to take on more projects without increasing staffing needs.
- Led and coordinated a team of QA engineers and field testers, assigning tasks, providing technical guidance, and ensuring timely execution of testing milestones.
- Facilitated effective communication between team members and cross-functional stakeholders to ensure alignment and issue resolution.
- Reported software defects using a bug tracking system, addressing issues related to program functionality, UI/UX output, and online content presentation.
- Delivered clear and actionable QA test reports to inform decisions on software quality, product readiness, and release planning.
Senior Test Engineer (Field)
OPPO MOBILES INDIA PVT. LTD
01.2016 - 03.2017
Company Overview:
A leading Chinese mobile manufacturing brand, specializing in the development and integration of the latest mobile technologies through advanced OEM/ODM solutions.
Role: Software & Field Testing
Key Responsibilities:
- Provided detailed QA reports, monitored quality metrics, identified critical bugs and flaws, and recommended timely fixes to ensure product stability.
- Contributed to a top-tier Chinese mobile manufacturing brand known for integrating the latest technologies into mobile devices.
- Led the planning and execution of VoLTE pre-launch testing at operator labs, aligning with core network requirements and coordinating with development teams to position the product as the first VoLTE-compatible device in the market.
- Designed and implemented a structured user feedback and support process, collecting real-world bug data from various regions and developing targeted test plans based on that input.
- Initiated and managed user engagement programs, including field visits to users reporting severe defects and implementing reward schemes to encourage valuable feedback that directly contributed to issue resolution.
- Transitioned development processes to a Test-Driven Development (TDD) model, involving QA at early stages of the SDLC to improve code quality, functionality, and developer efficiency.
- Successfully planned and managed project rollouts in new international markets, including requirement gathering, process alignment, and on-site support coordination with development teams—ensuring timely delivery and seamless global expansion.
Associate Engineer
SAMSUNG MOBILES INDIA PVT. LTD.
08.2008 - 08.2014
- Company Overview:
A global leader in consumer electronics and home appliances, headquartered in South Korea, specializing in innovative and cost-effective solutions across LED TVs, refrigerators, washing machines, and the latest mobile technologies.
Role: Software Testing – Black Box & Manual Testing
Key Responsibilities:
- Started as an Techncal Associate and promoted to Associate Engineer based on performance and contribution to testing excellence.
- Designed and executed comprehensive test cases covering both functional and non-functional aspects across multiple application modules.
- Performed performance testing on key hardware components including Speaker, Microphone, RF, Bluetooth, and Wi-Fi during software development phases.
- Conducted compatibility testing for diverse media and hardware devices during product change phases, ensuring smooth integration and customer experience.
- Successfully implemented the company’s first Throughput, Compatibility, and Wi-Fi Testing Lab in India after completing a 2-month training program at company headquarters.
- Onboarded and mentored new employees, preparing them for a modernized and process-driven software testing environment.
- Recognized with an employee excellence award for outstanding performance in test case design, execution coverage, and high defect detection rate.
- Contributed to the development of the company’s own mobile App Store, generating innovative application ideas and supporting market expansion into new technology segments.
Education
MCA - Programming, IT & Networking
Sikkim Manipal University
Skills
QA/QC Standards
Other Achievements
Awards & Recognition
- Best Performer of the Quarter – Recognized for delivering exceptional client support, ensuring timely issue resolution, and maintaining high customer satisfaction.
- Awarded Best Performer for exceptional contribution in mobile software testing, high defect detection rate, and comprehensive test case creation.
- Successfully established local QA and testing teams in Sri Lanka and Kazakhstan for OPPO Mobiles, enabling efficient regional testing and faster project rollout.
- Played a key role in setting up India’s first local lab environment for throughput, compatibility, and Wi-Fi testing, after completing intensive training at company HQ in South Korea.
- Recognized for strong collaboration with cross-functional teams and effective onboarding of new employees, streamlining QA processes and knowledge transfer.
- Contributed to the innovation and development of the company’s proprietary mobile App Store, providing application ideas and assisting in strategic planning for market expansion.
- Completed multiple onsite assignments across international locations, contributing to project launches, regulatory approvals, and field testing for global mobile markets.
Professional Skills Summary
- QA/QC Standards & Compliance:
Adhering to industry-standard software quality assurance practices and continuous improvement methodologies. - Test Planning & Execution:
Skilled in developing detailed test plans, test cases, and testing processes aligned with functional and technical requirements. - Testing Strategies & Coverage:
Expertise in designing comprehensive testing strategies ensuring maximum test coverage for both manual and automated scenarios. - SQA Methodologies:
Proficient in applying structured Software Quality Assurance (SQA) methodologies across the SDLC, including Agile and Waterfall models. - Automation Testing (Appium/Selenium):
Experienced in scripting with Appium and Selenium WebDriver for automation and regression testing, using frameworks like TestNG. - Functional & Non-Functional Testing:
Extensive experience in functional, field, localization, and mobile apps testing across multiple platforms and environments. - Performance & Compatibility Testing:
Skilled in executing UI, media, throughput, performance, stress, and load testing as well as device and network compatibility testing. - Bug Tracking & Documentation:
Proficient in defect identification, reporting, and documentation using tools such as JIRA, HP Quality Center, and internal bug tracking systems.
Web Apps Testing Skills Summary
- Performed functional and regression testing of applications to ensure stability and feature compliance across multiple release cycles.
- Developed and maintained Bash scripts for load and performance testing, enabling early identification of performance bottlenecks.
- Tested applications deployed on various web platforms, including JBoss, WildFly, Apache Tomcat, and Nginx, ensuring compatibility, reliability, and performance across environments.
Mobile Apps Testing Skills Summary
- Performed functional testing of mobile applications to ensure alignment with business requirements and user experience standards.
- Developed and maintained automation scripts to perform functional and regression testing, improving test efficiency and coverage across multiple release cycles.
- Worked on both native and hybrid applications integrated into mobile operating systems, ensuring performance, usability, and platform compatibility.
Technical Skills Summary
Mobile & Network Technologies:
2G, 3G, LTE, VoLTE, ADB, Agilent 8960, Qualcomm, MediaTek (MTK), Spreadtrum
Chipset & Diagnostic Tools:
QXDM, QCAT, QPST, MTK ELT, Catcher, Maui Meta, SP Flash Tool / SP Download
Network Analysis Tools:
Omnipeek (WildPackets), Wireshark, IxChariot
Test Management & Bug Tracking:
HP Quality Center, JIRA
Automation & Scripting:
Java, Selenium WebDriver, Appium, TestNG, Extent Reports
Version Control & CI/CD:
GitHub, Jenkins
Pc Application Tools
- Bug Tracking & Test Management Tools (HP Quality Center, AnyTest, JIRA, IBM RCT):
Used extensively for bug reporting, tracking, and managing test cases across multiple QA cycles. - Wireshark: Used to debug network connectivity and traffic-related issues by capturing and analyzing network packets for troubleshooting and performance tuning.
- Network Analysis Tools (Spl-Wireless traffic Omnipeek):
Analyzed air interface traffic and captured communication between mobile devices and networks to troubleshoot connectivity and performance issues. - Appium with Selenium WebDriver:
Developed automated test scripts in Java using frameworks such as TestNG and Maven to test Android applications and customized web interfaces. - Agilent 8960 (Virtual Network Equipment):
Utilized for validating network parameters such as Band, PLMN ID, Emergency Call functionality, Auto Time Zone Update, Call & SMS testing, and overall network behavior. - Chipset & Diagnostic Tools (QXDM, QPST, QCAT, Maui Meta, ELT):
Performed tasks like NV ROM backup and restoration, log collection, and system-level software configuration on various chipsets. - Throughput Testing Tools (IxChariot, Ookla SpeedTest):
Verified network throughput and data speed compatibility for multiple projects in both lab and field environments. - Charles Proxy:
Monitored and analyzed HTTP and HTTPS traffic between mobile/web applications and servers for debugging and performance optimization.
Onsite Exposure – Field Testing
International & Regional Project Assignments
- 2009 – Samsung HQ, Suwon, South Korea
Supported the development team in the release of new mobile projects by providing technical assistance, validating software readiness, and aligning with international launch timelines. - 2013 – Samsung HQ, Gumi, South Korea
Attended specialized training focused on Wi-Fi and Knox MDM solution testing, and provided support for feature validation and compatibility assurance across devices. - 2015 – OPPO Mobiles, Sri Lanka
Provided strategic support to obtain TRC (Telecommunication Regulatory Commission) approval for project launch in the Sri Lanka region.
Key contributions included:
Local requirements analysis and compliance testing
Field testing and certification support
Establishing and mentoring the local QA/testing team - 2016 – OPPO Mobiles, Kazakhstan
Led efforts to support regulatory compliance and project launch in the Kazakhstan region.
Responsibilities included:
Assisting in TRC approval processes
Conducting compatibility and regulatory field testing
Building and managing the local QA/testing support team - India Field Testing (Multiple Projects)
Conducted extensive field testing across various cities including Bangalore, Bhubaneswar, Chandigarh, Kolkata, Jaipur, Dehradun, Lucknow, Gwalior, Patna, Ranchi, and others.
Focused on:
Verifying network technology compatibility (2G/3G/4G/VoLTE) on Android devices
Identifying region-specific network behavior and optimizing device performance accordingly
Education Professional Development
- MCA, Programming, IT & Networking, Sikkim Manipal University, 2015
Software Exposure
- Operating Systems: Windows, Linux
- Command Line Tools: ADB (Android Debug Bridge)
- Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Design Tools: Adobe Photoshop
- Database Tools: Oracle & Postgres
- Other Tools: Proficient in various work-related software and utilities as required for testing, documentation, and rep
Disclaimer
I do here by declare that the information given above is true and correct to my knowledge and belief.
Personal Information
- Passport Number: H2745343
- Date of Birth: 06/05/85
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Technical Support Engineer
WDS-SICAP INDIA PVT LTD
07.2019 - Current
Assistant Manager
MBS MOBILE INDIA PVT LTD
07.2018 - 07.2019
Assistant Manager
VIDEOCON INDUSTRIES LTD
03.2017 - 05.2018
Senior Test Engineer (Field)
OPPO MOBILES INDIA PVT. LTD
01.2016 - 03.2017
Associate Engineer
SAMSUNG MOBILES INDIA PVT. LTD.
08.2008 - 08.2014
MCA - Programming, IT & Networking
Sikkim Manipal University
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